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RS
Sprinklr Marketing : 19.8 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.​​Sprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

social

Sprinklr Social

Channels - SES

+4

Knowledge Base Article

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Publish on LinkedIn

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What is Sina Weibo Custom Menu

Sprinklr lets you create Sina Weibo custom menus, allowing you to trigger automatic templated interactions with customers through a menu option in Sina Weibo messages. Using custom menus, you can provide customers with information about your brand. The custom menu option allows you to

social

Knowledge Base Article

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Engagement in Sina Weibo

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Add an Infobip SMS Account

You can add an Infobip SMS account in Sprinklr to enable sending text messages directly from Sprinklr.Add an Infobip SMS AccountTo add an Infobip SMS account in Sprinklr: ​1. Click the New Page (+) icon to open the Launchpad. 2. Under Platform Modules > Listen, click Messaging Accounts. ​​3. On t

Service

Knowledge Base Article

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Infobip

SH
Youtube Account Insights

You can leverage Youtube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engage

social

Knowledge Base Article

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Report on YouTube activities

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Global Variables in Guided Workflows

​Global Variables are configurable values that can be defined once and reused across multiple workflows within a specific environment. They provide a centralized way to manage shared data, improving consistency and simplifying updates across workflows.​Key BenefitEfficiency: Define once, use everywh

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Global Variables

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Configure Platform Cases for Agent Copilot

Training your Copilot on real platform cases allows it to understand customer interactions and respond with higher accuracy. Follow these steps to add platform cases: 1. Click the Configure button in the Platform Cases section. 2. Click Add Platform Cases. 3. On the Choose Platform Ca

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Data Management

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Introduction to Audience Research

Learn how to use Audience Insights to unlock actionable audience insights to inform your target audience & create relevant content. Audience Insights provides you with the ability to create a holistic view of your audience.Discover: Deep-dive into your target audience by understanding their demo

Insights

Audience Research

Knowledge Base Article

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Introduction to Audience Research

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Guided Workflow Screen Components - Text Input

OverviewA text input is a fundamental user interface element that enables users to enter a single line of text. Commonly found in forms and applications, it serves as a versatile tool for collecting textual data from users. Text input fields can be configured with specific validation patterns, such

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

social

Auto-schedule copies of Brand Post

Social - SES

DST - SES

+1

Knowledge Base Article

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Campaigns (Distributed Admin)

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Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

social

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

+6

Knowledge Base Article

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Channel Limitations (Distributed)

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Manage Shifts in Sprinklr WFM

Shifts refer to the specific time periods during which agents are scheduled to work. They are strategically planned to ensure customer service operations run smoothly and continuously. This section outlines the essential steps for managing Shifts, including:Creating ShiftsEditing ShiftsCloning Shift

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Manage Shifts

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De-duplication of cases in Reporting

You can manage duplicate cases and view the unique case count by creating a table widget in reporting when there are multiple dimensions (comma-separated values) associated with a single case, for example, when there are multiple agents or social channels involved in the same cases.​Let's take

Service

Knowledge Base Article

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Module Wise Use Cases

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Agent Assist Capabilities

Agent Assist includes a range of capabilities designed to enhance the efficiency and effectiveness of customer service representatives, leading to real-time case resolution. Some of these capabilities include:AI-Powered Agent AssistThese features leverage AI technology to provide intelligent recomme

Service

Knowledge Base Article

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Basics of Agent Assist

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Update the status of the tasks in bulk

Want to update the status of multiple tasks at once? This is easily possible with the application and usage of macros. This is easily possible with the application and usage of macros. By defining your macro appropriately and applying it on tasks, users can change the status of the selected tasks in

marketing

Task

Status Update

Task Management

+1

Knowledge Base Article

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Advanced Task