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Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

Service

Knowledge Base Article

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Additional Use Cases

RS
Skills in dynamic workflow node

OverviewSkills are predefined capabilities or actions that can be utilized by conversational ai to perform to handle specific tasks or interactions within a conversation.Note: This feature does not currently support Changeset Migration.Benefits of using SkillsSkills are integral to the functionality

Service

Knowledge Base Article

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Dynamic Workflow

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Service

Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Universal Search

Universal Search can help you quickly find and access all the entities of Sprinklr like Assets, Campaigns, Dashboards, Cases, Macros, Rules and Tasks, thus saving time in locating data that you want to view. You can submit a universal search using the Universal Search icon which is availab

experience:space

marketing

article:howto

social

+5

Knowledge Base Article

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Universal Search

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Importing Stats Files Automatically Using S3

SUMMARYThis article covers how to automatically import files in stats import using amazon S3 after a template has been created.Automatically import external data using Amazon S3In the stat import template, slide the Toggle icon alongside select setup Amazon S3Note:Sprinklr will automatically import

marketing

Knowledge Base Article

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Setting Up Stats Import

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Permission to Deactivation and Re-Add Notification in Reporting Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the reporting dashboard will view a notification bar at the top highlighting recently deactivated accounts. On clicking the notification, the user

Deactivation Notification in Reporting Dashboard

social

Reporting - SES

Re-Add Notification in Reporting Dashboard

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Knowledge Base Article

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Getting started with reporting dashboard

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Rules for Asset Management

Asset-specific rules can help you automate the management of assets, enabling you to take actions on assets with no manual action required. Using Asset Management Rules, you can take actions on assets to tag, expire, restrict, and more.Internal Note:Use this DP: SAM_RULE_ENGINE_ENABLEDEnablemen

experience:space

Social Media Assets

cloud:core

social

+15

Knowledge Base Article

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DAM rules

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Ability to create alerts from the Alert manager

Alert Manager is another route through which you can configure alerts as per your use case. Alert Manager allows you to configure an alert from scratch and is the one-stop solution for managing all alert types. There are two types of alerts that users can create from the Alert Manager – Smart Alerts

Insights

Alert Manager

Create Alerts

Knowledge Base Article

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Alert Creation from Alert Manager

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Instagram Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrNote: All post-level data gets automatic

social

Knowledge Base Article

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Reporting Glossary

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Ads Exports Value Proposition

Use Cases Analyst​Save time and mitigate risks by quickly and easily generating creative PDFs for review and approval from the Creative Library.Avoid manual workflows for compiling creative previews by leveraging the creative preview exports. Generate previews as per the desired file format and shar

marketing

Knowledge Base Article

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Overview

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Manage Logo using Visual Listening Governance

Visual Listening Governance allows you to see how many logos are enabled in your environment.To navigate to Visual Listening GovernanceClick the New Tab icon. Under Sprinklr Insights, click Logos within Learn. This will take you to the Visual Listening Governance window where you will see all the lo

Insights

Visual Listening Governance

Manage Logo

Knowledge Base Article

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Advanced Concepts

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How to Bulk Edit Ad Campaigns in Ads Manager

Once you have created multiple campaigns within Sprinklr, you can bulk edit the saved campaigns. The bulk edit option will enable you to edit details of multiple campaigns, even when the fields are different or values are mixed.​To Bulk Edit Campaigns in Ads Manager1. Click the New Tab icon . Under

marketing

Knowledge Base Article

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Ad Campaign Management

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How to navigate to Request Forms?

Go to Launchpad Select the Sprinklr Marketing tab.Switch to the Marketing section.Under the Plan section, select Request Forms. A list view of the existing request forms on the environment will be displayed. From this screen, you can create new request forms or manage existing ones. ​

marketing

Request Forms

Knowledge Base Article

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Navigating to Request Forms

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Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Unified Routing Overview

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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Sprinklr Service

26.4

Knowledge Base Article

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Voice Recordings

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Create a Custom Metric in reporting

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget