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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Add Support for BYOM

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Ads Creative Library Roles & Permissions

Ads Roles and Permissions for Ads Creative Library are crucial in managing organizational access efficiently. This article will explain in detail the permissions for the Ads Creative Library, outlining both enabling actions and restrictive measures to ensure effective campaign management.In this art

marketing

ads creative library

Roles and Permissions

Advertising

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Knowledge Base Article

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Ads Creative Library

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Reply on the Replies Column in Engagement Dashboard

This article shows you the steps to reply to replies which you getting on your comments via the Engagement Columns.Steps to Reply in the Replies ColumnClick the New Tab icon  in your Sprinklr platform. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.Navigate to the Threads d

social

Knowledge Base Article

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Threads

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Network Best Practices

​Network configurationEnsure you have enough bandwidth reserved to work with Sprinklr. Follow these points listed here:A good rule of thumb is a 1 Mbps symmetrical connection per device.For VoIP calling, the preferred network connectivity is ILL/MPLS/SDWAN/Direct connect/Express route.Avoid having o

service channels - voice

Service

Knowledge Base Article

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Best Practices for Optimal Telephony Setup

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Campaign Third Pane - Overview

When you open a Campaign in the third pane, you can access in-depth information about the campaign including the campaign's overview details and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab

marketing

Third Pane

campaigns

Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Tasks

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also view the tasks associated with the campaign. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’ within Plan.On t

marketing

Task

Third Pane

campaigns

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Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

marketing

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Plan

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also plan around the entities associated with the campaign. To navigate to campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketing tab, switch to Marketing and click Campaigns withi

marketing

Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Activity

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's overview details and the activities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketinf tab, switch to Mar

marketing

Third Pane

campaigns

Knowledge Base Article

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Campaign Third Pane

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Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Insights

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

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Priority Ranking and Sort Works by in Case Assignment

Priority Rank is a numerical value (ranging from 1 to 100) that determines the order in which cases or messages are assigned. It enables customer care teams to manage and prioritize assignments using tools like Rules, Macros, Work Queue, IVR, Voicebot, and the Rule Engine. While priority rank helps

Knowledge Base Article

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Setting up Queues

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Know about Agent Persona Home Page

Agent persona is a customized view for agents which helps in handling their interactions easily. It also helps the agent to track their performance with the customized dashboards.. ​The home page is the landing screen that is visible to the agent after they log in and consists of widgets that give a

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Functionalities of Agent Console

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NSFW Content Blurring in Sprinklr Social

OverviewSprinklr uses advanced machine learning models to detect and manage NSFW, triggering, and objectionable content across data ingested from multiple sources. Given the wide range of incoming social media streams, there is always a possibility of sensitive content appearing in the feed. To addr

content blurring

Engagement - SES

NSFW blurring

Sprinklr Social

+3

Knowledge Base Article

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Other engagement capabilities

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Managing Permissions for Hidden Attachments in Engagement

To protect sensitive information, such as account statements or content containing personally identifiable information (PII), the platform provides built-in controls to restrict access to certain attachments, including PDFs, screenshots, and other media files.This functionality helps organizations r

26.1

Engagement - SES

social

Sprinklr Social

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Knowledge Base Article

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Other engagement capabilities

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

social

Account Deactivation Notification Bar

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Knowledge Base Article

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Other engagement capabilities

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Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Engagement - SES

social

Customize Quick Filter

Social - SES

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Knowledge Base Article

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Other engagement capabilities

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Processing clock on messages

The Processing Clock helps you measure the amount of time spent on a message. When the Third Pane of the message is closed without using a macro with Stop Processing Clock action, the processing clock will pause and will resume if another user opens the message. This capability c

Engagement

Engagement - SES

Processing Clock

social

+3

Knowledge Base Article

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Other engagement capabilities

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What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

Service

Knowledge Base Article

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Troubleshoot & FAQs

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Operators FAQs

Get answers to the most frequently asked questions about different types of operators supported by Sprinklr.Are operators globally available for all customers?Yes, operators are globally available for all customers.What happened prior to operators?Previously, when these new operators like title and

Operators Frequently Asked Questions

Insights

Operators FAQs

Knowledge Base Article

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FAQs and Advanced Use-cases

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Create lead using ACW

Lead creation is the process of identifying and nurturing potential customers for business. Sprinklr provides the functionality that could help Agents to create potential leads during the call or after the call completion when they reach out to customers on voice as medium. These leads can be create

Service

Knowledge Base Article

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Create lead using ACW