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Broadcast an announcement

In Sprinklr the announcement capability allows system administrators to send announcements to all the users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. A common use case for announcements is

Publishing - SES

Broadcast an Announcement

Insights

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Knowledge Base Article

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Advanced capabilities

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Add a StopWatch

The stopwatch feature enables automatic completion of the task after which it is set up. The task will be finished automatically based on the time specified on the stopwatch. In a way, it pauses the workflow for an interval and then proceeds.To Add a StopwatchWhen you are in the Workflow Engine edit

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Workflow Components

Workflow Engine

Knowledge Base Article

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System Actions

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Queue Performance Digital

The Queue Performance Digital report in Sprinklr provides insights into the efficiency of managing digital customer interactions, such as chat, email, and social messaging. It tracks key metrics like service levels, response times, and abandonment rates, helping evaluate how well customer queries ar

Sprinklr Service

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Detailed Dashboards

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

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Knowledge Base Article

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Use-Case Deployments

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Skill Monitoring - Overview

Skill Monitoring is a capability within Supervisor Console that provides supervisors with real‑time visibility into skill performance, agent utilization, staffing levels, and overall queue health. This screen allows supervisors to see which skills are active, underutilized, or overburdened, helping

Knowledge Base Article

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Skill Monitoring

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Rich text assets

A Rich Text Asset allows you to format text using styles like bold, italics, underline, strikethrough, and hyperlinks. You can also use the Source Code option to create dynamic content by integrating data from APIs. This means you can display real-time information like amounts, ratings, or statuses

Sprinklr Service

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Knowledge Base Article

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Live Chat Assets

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TikTok Ads Best Practices

In this article, we have compiled a list of best practices for the creation of TikTok Ads. While every campaign is different, you can use these tips as a starting point to create and optimize your next attention-grabbing ad.Best PracticesCapabilityDescriptionAd Groups Set upCreate ad groups of diffe

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Knowledge Base Article

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Publish TikTok Ads

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

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Knowledge Base Article

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AI-Powered Use Cases

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LINE Capabilities and Limitations

LINE is a mobile-first messaging platform that enables users to exchange text, image, video, and audio messages, as well as conduct VoIP calls and video conferences. Sprinklr supports messaging through the LINE Business Connect API, allowing brands to manage customer communications within the platfo

Knowledge Base Article

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Capabilities and Limitations

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Execute a Rule via Macro

OverviewSprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you t

marketing

Insights

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Knowledge Base Article

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Macros

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

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Configuring Insights Hub

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Social Login from the Advocacy Site

Sprinklr Advocacy supports a variety of public authentication providers: LinkedIn, Facebook, Instagram, TikTok and Twitter. Steps to Login Using SocialThe Advocate enters the Sprinklr Advocacy Site link and selects the desired social channel icon with which they want to log into the platform. ​After

Advocacy - SES

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Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Dialer Preview Rules

Dialer Preview Rules provide a flexible way to manage outbound call operations. These rules determine which numbers can be dialed based on specific conditions related to:Dialer profiles used to dial numbers.Dialing status based on predefined conditions.Agent properties that determine the ability to

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Dialers

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

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Theme Creation & Setup

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Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

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New Article

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Unified Routing Overview

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Configure Details in your Posts using Show Properties & Time Axis in Editorial Calendar

The Time Axis and Post Card Properties options in the Editorial Calendar help you view and manage content more efficiently. The Time Axis organizes messages by hour, making it easier to track scheduled posts throughout the day, while Post Card Properties allow you

Editorial Calendar

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Editorial Calendar Views

Message Cards

Knowledge Base Article

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Calendar Actions

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

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Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Configure LINE Messages in Journey Facilitator

Using Journey Facilitator, you can configure and send LINE messages as part of your customer engagement workflows. LINE is a communication platform that provides messaging, voice calls, and video calls over the internet. By integrating LINE with Journey Facilitator, you can deliver personalized mess

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Sprinklr Service

New Article

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Knowledge Base Article

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LINE

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Setup Manual Audit Checklists/Evaluation Forms

Create audit checklists in Sprinklr to perform an audit of proactive content published through the platform. This can be done to ensure that all the criteria in the checklist are considered while performing the audit. You can also generate reports based on the audit results and monitor the performan

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Audit Checklist Builder

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Government Entity Onboarding for WhatsApp Channel

Government entities can be onboarded to the WhatsApp Business channel through a structured process that ensures authenticity and compliance. They are required to complete an additional approval process to ensure compliance with Meta’s government use policies.High-level Steps Procure a valid phone nu

Knowledge Base Article

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WhatsApp Account Addition