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Android: Integrating Live Chat as an Embedded View

The Live Chat SDK provides flexibility to integrate Messenger directly into your app’s UI. Instead of launching Messenger as a standalone activity, you can embed it as a fragment within your host application. This approach allows the chat experience to coexist seamlessly with your app’s navigation,

Knowledge Base Article

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Native 16.0.0

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Different Types of Case Routing Mechanisms

Unified routing employs skill-based, non-skill-based and round-robin assignment mechanisms to ensure effective case routing. In this article, you will learn about the different types of case routing mechanisms offered by Unified Routing.Skill-Based AssignmentSkill-based assignment in Unified Routing

Service

Knowledge Base Article

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Unified Routing Overview

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Dynamic Creative Optimization Overview

What is Dynamic Creative Optimization? Dynamic Creative Optimization (DCO) is a digital advertising technology that uses data and algorithms to automatically tailor ad creative to individual viewers in real time. It enables advertisers to deliver personalized and highly relevant ads to different aud

marketing

Knowledge Base Article

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DCO in Sprinklr Overview

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Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

Service

Knowledge Base Article

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Rich Text Messages

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

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Knowledge Base Article

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Geo Location Templates

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Send test emails using Advanced Publisher

In this article, you will learn how to send test emails while scheduling an email using the Advanced Publisher.How it worksSending test emails allows you to check the look and feel of the content you are sending to your audience through email marketing. To send test emails through the Advanced Publi

marketing

Email Marketing

publishing

Knowledge Base Article

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Content Creation

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Roles and Permissions

Alert Manager is permission controlled. There are 2 types of roles:View: Users with View permission can view all the alerts that are set up in Alert Manager. Admin: Users with Admin permission can create a new alert or modify existing alerts.To know how to add a new role, see Add a Role.

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Sprinklr Social: 26.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

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Knowledge Base Article

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26.7 Release (4th July '26 Onwards)

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Setting Up Conversational Survey

Conversational Surveys let you collect feedback through chat-like interfaces, making the process more interactive and user-friendly. By using conversational design, you make it easier for people to complete surveys and boost your response rates. This approach helps you drive higher engagement, gathe

Sprinklr Insights

26.1

New Article

20.10

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Knowledge Base Article

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Conversational Survey

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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Adding Yelp as a review source

Learn how to add Yelp as a review source in Business Locations.From Location Insights, you can add your company's Yelp URL as a source directly in the Business Location when adding a new Location. This will allow you to pull in Yelp reviews.Enablement note: To learn more about enabling this fea

Insights

Knowledge Base Article

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Sources

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How to Use Filled Disposition Fields to Build Business Logic in ACW

OverviewThis article explains how supervisors and admins can use filled disposition fields from the After‑Call Work (ACW) Screen to create business logic in their ACW workflows.​A disposition plan defines the outcome of an interaction. When agents complete one or more disposition plans during ACW, e

Service

Knowledge Base Article

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How to build business logic on the basis of filled disposition in ACW

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Why Macro's are important in Case Workflow?

​Macros are used to execute multiple actions on an entity with a single click, thus saving a lot of time when multiple actions are needed to be executed at a certain stage of your workflow. Macros play an important role in case management by automating repetitive tasks, standardizing responses, an

Service

Knowledge Base Article

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Why are Macro's important in Case Workflow

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

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Theme Creation & Setup

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Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

social

Distributed

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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Channel Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in various social media channels.FacebookEntitiesImage GuidelinesVideo GuidelinesReel

Publishing - SES

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Social - SES

Media Guidelines

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Knowledge Base Article

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Know More

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Version History of a Dialogue Tree

OverviewIn our day-to-day activities, we often make changes to things without really remembering them. This is when the "Ctrl Z" feature comes in handy as a lifesaver if someone makes a mistake. Similarly, when we're working on dialogue trees, many people make lots of changes, and it becomes really

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Knowledge Base Article

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Dialogue Trees - Overview

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Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Work Type performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned cal

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Sprinklr Service

20.10

Service

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Other WFM Reports