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Approval Workflow for Message/Case

Approval workflows in Sprinklr are designed to enable businesses to set up a process for reviewing and approving content before it is published on social media. With approval workflows, businesses can ensure that all social media posts and messages meet their quality standards, adhere to their brand

Service

Knowledge Base Article

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Approval Workflows

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Editorial Calendar Year View

When you select Year View, you will see the current Year displayed in the Editorial Calendar. You can view previous or next years using the previous and next icons alongside the currently displayed year at the top of the Editorial Calendar.Calendar Year ViewCalendar Year View supports Campaigns, Sub

Editorial Calendar

marketing

Editorial Calendar Views

year view

Knowledge Base Article

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Setting up Calendar Views

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Skill based routing

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

marketing

Knowledge Base Article

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Getting Started

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Single Shot Dynamic Workflow

Single Shot Dynamic Workflows are built to provide a one-time response before automatically ending the conversation. This approach keeps interactions brief and to the point, making it well-suited for scenarios where a single, dynamic output fully meets the user's needs.Note: This feature has been d

Service

Knowledge Base Article

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Dynamic Workflow

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Viewing Google Ads Campaigns in Ads Manager

View Google Ads campaigns in Ads ManagerClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Google Ads & Youtube to filter

marketing

Knowledge Base Article

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Ads Managing

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Roles and Permissions

Alert Manager is permission controlled. There are 2 types of roles:View: Users with View permission can view all the alerts that are set up in Alert Manager. Admin: Users with Admin permission can create a new alert or modify existing alerts.To know how to add a new role, see Add a Role.

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Standard Co-browse Configuration

Co-browsing in Live Chat allows agents to securely view the customer’s screen and assist them in real time. This feature enhances customer support by enabling faster issue resolution and providing more personalized guidance. This article walks you through the end-to-end process of configuring co-bro

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Co-browsing

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Autowrap in After Call Work (ACW)

The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to be automatically applied in case an agent fails to submit the ACW manually, ensu

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Auto Wrap After call work

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Get familiar with all Listening Use-case dashboards and their objectives

In this article, you will learn about the various Use-case dashboards available in Social Listening and what their objectives are so you can choose the right dashboard that suits your business requirements.In addition to the standard Listening dashboards , Social Listening comes with various pre-add

Know your Audience Dashboard

Insights

Customer Experience Insights Dashboard

Use Case Dashboards

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Knowledge Base Article

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Listening Dashboards

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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Rule Engine support for AI Studio's Text Classification models

Sometimes, messages need to be classified before additional configuration can take place. For example, in care configurations, the AI Model must classify messages before the case is created and tags are copied to the case level. This is important to make sure that the correct tags are applied to the

Insights

ai studio

Knowledge Base Article

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Rule Engine support for AI Studio's Text Classification models

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How to Configure Columns in Ads Manager

Configuring columns in the Ads Manager allows you to customize the data you see for Paid Initiatives, Ad Sets, and Ad Variants. With the ability to save column configurations, you can quickly view saved configurations without needing to reconfigure columns, allowing you to access frequently used col

marketing

Knowledge Base Article

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Ad Campaign Analysis

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Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Create a Telegram Column

social

Service

Knowledge Base Article

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Telegram

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Welcome Guide for Admin

The role of administrators is crucial in ensuring smooth operations and fostering a positive environment. Community administrators play a pivotal role in managing and nurturing communities, acting as the backbone of these digital spaces. This article delves into the key responsibilities and signific

Service

Knowledge Base Article

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Setting up Community

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

marketing

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Dimensions in Media Monitoring & Analytics

Dimensions in Media Monitoring & Analytics (MM&A) help you to slice and dice the metrics depending on your use case. For example – Country and Sentiment are dimensions and you can use them to analyze Impact across countries or News mentions across sentiment.Below are the dimensions Sprinklr

Insights

Knowledge Base Article

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Data related