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Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

Knowledge Base Article

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Governance

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Mention Pages, Handles, and Profiles in Posts

When publishing content to some channels, you can @-mention other pages, profiles, or user handles from the Sprinklr platform using an @-mention in the Publisher. @-Mentioning pages is a great way to direct Posts, Comments, and Replies to specific users.@-Mention in Quick PublisherIn the Quick Publi

Publishing - SES

Social - SES

Knowledge Base Article

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Getting started with publishing

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

Knowledge Base Article

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Getting started

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Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Curation

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Knowledge Base Article

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Integration Guides

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What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Introduction to Ticketing Workflow

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Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

Social - SES

Knowledge Base Article

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Platform Configuration

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Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Knowledge Base Article

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Configuration Steps

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Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

Social - SES

Knowledge Base Article

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Display

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Email Alerts for Content in Advocacy

You can set smart email alerts for the content you've created within the Rule Engine. This will make it easier to connect with your advocates by sending them weekly and monthly newsletters. This capability will increase your brand visibility, improve your brand recognition and provide you with

Publish Emails

Advocacy

Advocacy - SES

advocates

+5

Knowledge Base Article

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Enablements

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Overview of Social Channel Capabilities in Advocacy

In this article, we will cover the type of media available for sharing on different social channels that are present in Advocacy.Advocacy Site SharingThe following capabilities are supported for Advocates to be able to connect their social media accounts and share with their followers.FunctionalityA

Advocacy - SES

advocacy capabilities

advocacy limitations

Social - SES

+2

Knowledge Base Article

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Content Sharing

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Capacity limits for Channels

Unified Routing enables users to create multiple Capacity Groups inside a Capacity Profile depending on the number of channels (Social, Email, Voice, SMS, etc.) from which the incoming cases come from. In this way, an agent can be assigned cases from multiple channels at a time and we can individual

Knowledge Base Article

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Additional Use Cases

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Create Reclame Aqui columns in the Engagement Dashboards

Using Reclame Aqui you can share information and reviews on social business, customer service, and reputation. If you use Reclame Aqui from the Sprinklr patform, you can not only track the engagement on the channel, but also get reporting on the activities on the channel from your account. This arti

Reclame Aqui columns in Engagement Dashboards

Reclame Aqui

Create Reclame Aqui columns

Knowledge Base Article

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Reclame Aqui

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Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

Microsoft Teams columns in the Engagement Dashboards

Knowledge Base Article

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MS Teams

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Agent Evaluation Review and Dispute Workflow

Quality Management equips agents, managers, and supervisors with the ability to review evaluations performed on agents. This functionality not only allows them to acknowledge the results but also provides the opportunity to raise disputes if they believe certain criteria were inaccurately assessed.

Knowledge Base Article

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User Level Evaluation

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Reporting for Tumblr

Sprinklr reporting will include data from your added Tumblr accounts in Inbound Volume and Outbound Engagement. There are a number of Tumblr-specific metrics that you can use to create custom Reporting widgets and dashboards:TermDescriptionTumblr Blog FollowersThe number of users currently following

Reporting for Tumblr

Knowledge Base Article

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Tumblr

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Add a Reclame Aqui account

Reclame Aqui is a website that you can use to post complaints about products and services offered by various companies. Reclame Aqui is also a platform for sharing information and reviews on social business, customer service, and reputation. If you are using Reclame Aqui, you can use it from the Spr

Add an Reclame Aqui account

Add Reclame Aqui account

Reclame Aqui

Knowledge Base Article

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Reclame Aqui

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Stack Exchange Capabilities and Limitations

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answer

Stack Exchange Capabilities

Stack Exchange

Stack Exchange Engagement

Stack Exchange Capabilities and Limitations

Knowledge Base Article

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Stack Exchange

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Reply to Slack Channel Messages via Engagement Dashboard

This article guides you through the steps to reply to Slack channel messages via the engagement dashboard.Steps to Reply to Slack Channel Messages via Engagement DashboardClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard,

Knowledge Base Article

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Slack