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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

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Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

RS
Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Standard Analytics Report

The Standard Analytics Tab is a system-generated report for surveys that aims to provide users with meaningful analysis with no user effort. It contains one section for each question; depending on the question type, it can have multiple widgets for a question. It also provides the following AI-power

Insights

Knowledge Base Article

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Standard Analytics

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Insights

Knowledge Base Article

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Widget Summarizer

RS
Reddit - API Capabilities and Limitations in Sprinklr Distributed

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Channel Limitations (Distributed)

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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Bulk Actions in Storyboards/Presentations

OverviewManaging large volumes of storyboards and presentations was previously a time-consuming task, as you had to perform repetitive manual actions—such as tagging, deleting, or publishing—on each item individually. This inefficiency significantly slowed down your workflow and added unnecessary fr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Agent Copilot Capabilities

Once the Agent Copilot widget is configured in your Care Console, it becomes available for agents during customer interactions. The widget offers a set of AI-driven capabilities designed to improve response accuracy, reduce handling time, and assist agents in real-time. Note: Contact your Success Ma

Sprinklr Service

20.7.1

Agent Copilot

Updated Article

Knowledge Base Article

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Agent Copilot Capabilities

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Filters in Reporting Dashboard

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

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Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

social

Command Center: Alerts visualization for faster response and action

command center

+3

Knowledge Base Article

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Display

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Approval Workflow for Message/Case

Approval workflows in Sprinklr are designed to enable businesses to set up a process for reviewing and approving content before it is published on social media. With approval workflows, businesses can ensure that all social media posts and messages meet their quality standards, adhere to their brand

Service

Knowledge Base Article

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Approval Workflows

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Navigate to Workflow Engine

There are two simple ways to navigate to  Workflow Engine, given you have Workflow Engine “View” permissions - From the launchpadOpen Sprinklr Marketing -> Marketing Tab -> Workflow Engine under Produce​You can also search for the Workflow Engine from the Search bar:

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

26.1

Insights

Instagram Data

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Knowledge Base Article

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Instagram

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Service

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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Blueprints in the Implementation Process

This knowledge base article focuses on the role of Blueprints in the implementation process of the Sprinklr platform. It highlights the challenges faced prior to the introduction of Blueprints, the benefits they offer, and how they fit into different roles within the implementation process.Challenge

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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How to enable/disable care console manager/builder?

To enable the care console manager, we need to create a global role. This can be accessed by going into platform settings and under the ‘manage customer’ category, we can see global roles. By adding a new role, we can name the role, set scope as global and add the permissions for “Record Page Builde

Service

Knowledge Base Article

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FAQs