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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

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Indicator Configuration

The Indicator Configuration feature in Screen Recording allows businesses to control whether agents are shown a visual indicator when their screen is being recorded, helping maintain transparency by informing agents that recording is active. While this indicator is typically enabled to ensure clarit

Knowledge Base Article

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Screen Recording

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Voice Campaigns: Basic Terminology

Here, we have listed down various Voice Campaign Manager terminologies that are commonly used.TermDescriptionCampaignA central entity in Sprinklr where all the campaign settings are given. Voice Campaign ManagementTrack all the voice campaigns in a single view. Sprinklr's voice campaign managem

Voice Campaigns

Service

Voice

Knowledge Base Article

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Voice Campaign Creation

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ChatGPT Ads Supported Components

ChatGPT Ads supports several advertising components in Sprinklr. These components help you create and manage campaigns, manage creatives, automate workflows, apply naming conventions, import ads in bulk, and analyse campaign performance.Use this article to identify the Sprinklr advertising component

26.7.1

New feature - Sprinklr Ads

Knowledge Base Article

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Introduction to ChatGPT Ads

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IVR Flow Reporting

Sprinklr IVR Flow Reporting provides comprehensive insights into how customers interact with the IVR system. Businesses can identify inefficiencies, optimize workflows, and enhance customer experiences by analyzing call data at a node level. This reporting enables businesses to:Identify IVR nodes wi

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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IVR Reporting

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Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

Service

Knowledge Base Article

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Queue Report

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Setup for Enabling Azure Multimedia Redirection for Voice Calls

For multimedia redirection to work correctly, the following configuration steps must be completed. These steps are related to the Azure environment, the Sprinklr platform, and network-level configuration.This article outlines how to enable and verify Azure Multimedia Redirection within Sprinklr’s co

Knowledge Base Article

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Azure Media Offloading

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Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Service

Knowledge Base Article

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Setting up Queues

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Use Instagram Hashtags Manager to manage your hashtags

To get your hashtags in the hashtag manager, create a Topic with a set of hashtags that you want to monitor and save your Topic & make sure fetching is turned on. Any hashtag entered in any query will appear in the hashtag manager if your Topic is active i.e. fetching is turned on for your Topic

Insights

Knowledge Base Article

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Activate Instagram Hashtags

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Organic Split (A/B) Testing on Sprinklr 

OverviewA/B testing for organic content on social media is a method used by brands to compare two or more versions of a post, creative, or message to determine which performs better in terms of engagement, reach, or conversions. By systematically testing variations of content, brands can optimize th

Publishing - SES

social

Sprinklr Social

20.10

+2

Knowledge Base Article

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Advanced capabilities

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Assign the Admin Role to an Advocate 

To assign on-site Admin roles to advocates based on their specific persona and responsibilities, we can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Admin Roles to Advocates(Admin)On-site admins can navigate to the Use

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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RegEx (Regular Expression) in Rule Engine

In the Rule Engine, the Message Conditions Text applies to the text content of messages and can be used to apply a Rule to messages that contain keywords or phrases. This Message condition supports RegEx, or Regular Expression, syntax. An example of RegEx Test Data is shown below.Regular Expression

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

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What can I do with Facebook?

Facebook is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Service

Knowledge Base Article

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Introduction to Facebook

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How to Create a Discord Column in Sprinklr?

After the Discord server account is added to Sprinklr, you will be able to pull in all your Discord messages and replies for that server. In the Engagement Dashboard, Sprinklr offers different column types for Discord that can be added to the dashboard.PrerequisitesBefore you can add the Discord col

social

Service

Knowledge Base Article

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Create a Discord Column

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Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

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Create WhatsApp DM asset to be used in Journeys

In this article, you will learn how to create WhatsApp DM assets to be used in Journeys.Create a WhatsApp DM template in DAMClick on the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, click on Digital Asset Management within Plan.Click Create Asset in the top right corn

marketing

Journey Facilitator

Knowledge Base Article

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Create Assets for Journeys

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Dashboard and Widget-level Account Health Alerts in Reporting

Effective account management hinges on understanding the underlying reasons behind inactivity or other issues. In the past, the inactive filter on the Account Screen helped identify deactivated accounts, but it didn’t provide insight into why the account was inactive—whether due to expired tokens, m

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Text-to-Speech (TTS) Configuration for Voice AI Agent

Text-to-Speech (TTS) converts AI Agent responses into natural-sounding speech for voice interactions. TTS settings allow you to configure the voice, language, speech model, pronunciation rules, and voice characteristics used when responding to customers. You can also use the Preview Configuration pa

Knowledge Base Article

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AI Agent - Voice

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Setting Up Quotas

A Quota in survey settings sets a limit on the number of responses allowed from specific respondent profiles based on user-defined conditions. This helps ensure balanced and controlled data collection from targeted groups. For example, if a company wants to collect 500 responses from participants in

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Settings