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Evaluate Reporting Data with Summaries

Summaries are mathematical functions that you can apply to numeric columns in a report. Apply summaries to find the sum, average, minimum, or maximum value. Summaries evaluate data and show subtotals for each report widget, plus a grand total for all data in the widget. No need to write a formula to

social

Reporting - SES

Summaries

Social - SES

Knowledge Base Article

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Advanced Features

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Send Automated Reminder Notification to Users

Create a task rule to automatically send reminder notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condition

marketing

Task

Rule Engine

Knowledge Base Article

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Task Notifications

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Create a Column for Facebook Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engag

Service

Knowledge Base Article

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Engaging on Facebook

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Enable Tags for Distributed Users - Profile, Case, and Message

As a brand admin, you can now make profile tagging available within the Distributed environment. As a result, the distributed users will be able to see profile tags next to the profile name in the same way as in the Space UI.To Enable Profile, Case, and Message Tags for Distributed UsersClick the Ne

message tags

Case Tags

Distributed

Social - SES

+3

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics

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Create a message from a Request

You can create a message out of a request and publish it on your channels.Note: A message can only be created out of a request which is submitted for a “Message” type of request formCreate a Message out of a RequestGo to the Request Management Dashboard via Production Dashboards.Open the tab of the

marketing

Message

Requests

Knowledge Base Article

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Entities Creation from Requests

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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

Service

Knowledge Base Article

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Module Wise Use Cases

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Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

social

Knowledge Base Article

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Replying to Messages

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How to Create and Use Ads Naming Conventions

​Naming conventions are an essential aspect of advertising, especially when it comes to organizing, tracking, and reporting campaigns. Using consistent naming conventions, advertisers can easily identify and sort through their campaigns, ad groups, and ads. This article provides a step-by-step guide

marketing

Advertising

Knowledge Base Article

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Configuration

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Get familiar with all Listening Use-case dashboards and their objectives

In this article, you will learn about the various Use-case dashboards available in Social Listening and what their objectives are so you can choose the right dashboard that suits your business requirements.In addition to the standard Listening dashboards , Social Listening comes with various pre-add

Know your Audience Dashboard

Insights

Customer Experience Insights Dashboard

Use Case Dashboards

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Knowledge Base Article

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Listening Dashboards

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Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Service

Knowledge Base Article

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Customer Availability Manager

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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TikTok Ads Best Practices

In this article, we have compiled a list of best practices for the creation of TikTok Ads. While every campaign is different, you can use these tips as a starting point to create and optimize your next attention-grabbing ad.Best PracticesCapabilityDescriptionAd Groups Set upCreate ad groups of diffe

marketing

Knowledge Base Article

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Publish TikTok Ads

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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Twilio Porting

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number

service channels - voice

Service

Knowledge Base Article

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Twilio Porting

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About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

marketing

Knowledge Base Article

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Getting Started

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Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

marketing

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Older Versions

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Setting Up Actions in Workflows

Actions are the tasks executed within a workflow once specific conditions are met or an event is triggered. They represent the operational steps that drive the workflow towards its intended outcome. By defining precise actions, youcan ensure workflows run efficiently and deliver consistent results.

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Up Actions

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Tiktok Best Practices

In this article we will cover the best practices for utilizing TikTok Business in Sprinklr.Best practicesWhat are the best practices to set up and use this feature?As best practices, please ensure the following:Always ensure that when adding the account, you have Admin access to the TikTok Business

#best practices

social

Best Practices

TikTok Business

Knowledge Base Article

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Know more - TikTok