Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

RS
Speech-to-Text Transcription in Voicebots

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Language SupportWe offer standard ASR models for a diverse range of languages, including English

Service

Knowledge Base Article

 • 

Automatic Speech Recognition(ASR)

SH
LinkedIn Ads Reporting Metrics

Leverage this detailed list of all LinkedIn metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all LinkedIn metrics, along with their descriptions.​LinkedIn Metric NameSprinklr NameDescriptionTotal EngagementLinkedIn Total EngagementsAll

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Metrics

SH
VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

 • 

VK

RS
Triggering an Outbound Call

Introduction Outbound calls are important for business and sales, and Sprinklr allows agents to make outbound calls without any hassle. Business Use Case To instantly follow up with the customer while the agent is on conversation pane QM/Supervisor can directly manual call the customer Workflow and

Service

Knowledge Base Article

 • 

Triggering an Outbound Call

RS
Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

 • 

Configure Reporting

RS
Custom Code Editor

​In guided workflows, there are various scenarios where data needs to be transformed or refined before it can be effectively used by different components, nodes, or even brand-specific logic. For example, when an API response is received, the data often arrives in a raw or nested format that isn’t d

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Groovy Coding Support in Guided Workflows

SH
Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

 • 

Dashboards

SH
Media Monitoring & Analytics

In today’s modern world, PR teams are struggling to accurately measure the KPIs and hence it becomes difficult for the PR teams to showcase RoI on their efforts. Because of the lack of objective benchmarks, creating data-backed purpose-driven strategies is often difficult.The Media Monitoring &

Insights

Knowledge Base Article

 • 

Media Monitoring & Analytics

SH
Add an Account Group

An Account Group, i.e., a group of multiple accounts, can be created by individually selecting accounts to add (static), or based on a property or properties (dynamic). Grouping accounts within a group allows you to perform actions simultaneously on all the account types, given that the user has bee

social

Knowledge Base Article

 • 

Manage Account groups

SH
Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Service

Knowledge Base Article

 • 

User/Agent Journey

RS
Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

+3

Knowledge Base Article

 • 

Publishing & Calendar (Distributed User)

SH
Auto-Translate an Article

It is possible to automatically translate an article using Google Translate. This feature allows users to easily convert articles from one language to another, facilitating communication between people of different cultures and languages.To auto-translate articlesOn the Create Article window, select

26.1

Sprinklr Service

Knowledge Base

Service

+2

Knowledge Base Article

 • 

Translating Content

RS
Text Field

The article outlines the steps to create a Text Field in Entity Studio. Creating a Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desired en

Knowledge Base Article

 • 

Fields and Relationship

SH
Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

social

Distributed

Social - SES

+2

Knowledge Base Article

 • 

Engagement (Distributed User)

SH
Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the&nb

SMS

Service

Journey Facilitator

Knowledge Base Article

 • 

SMS

SH
YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

social

Knowledge Base Article

 • 

Capabilities and Limitations

RS
Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Add Support for BYOM

SH
Ability to create alerts from the Alert manager

Alert Manager is another route through which you can configure alerts as per your use case. Alert Manager allows you to configure an alert from scratch and is the one-stop solution for managing all alert types. There are two types of alerts that users can create from the Alert Manager – Smart Alerts

Insights

Alert Manager

Create Alerts

Knowledge Base Article

 • 

Alert Creation from Alert Manager

SH
Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

Service

Knowledge Base Article

 • 

PCI Compliant Secure Forms

SH
X Ads Reporting Metrics

Leverage this detailed list of all X metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all X merics, along with their descriptions.X Metrics NameMetri Name (Sprinklr Name)EntityDescriptionsCampaign LevelFollowsX FollowsCampaignThe

marketing

Knowledge Base Article

 • 

Metrics