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Resend User Activation Links

New user addition step includes activating your profile by clicking on the login link from your email. Sprinklr provides a way for you to remind them to activate, in case they forgot to do so. Admins can bulk trigger these emails as well. This article takes you through the steps of sending these use

Knowledge Base Article

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Getting started

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Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

Benchmarking Metrics

Benchmarking Dimensions

Knowledge Base Article

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Benchmarking Glossary

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionCPM (Pos

Knowledge Base Article

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Facebook reporting glossary

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Knowledge Base Article

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Sprinklr Service - Glossary

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Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

20.7.1

New Article

AI+ Studio

Sprinklr Platform

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Prompt Engineering Best Practices

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Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

Social - SES

Knowledge Base Article

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User Management

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Knowledge Base Article

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Reporting & Analytics

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Apply Macros in the Editorial Calendar

Macros can be configured in Settings and applied via the Editorial Calendar, Engagement Dashboards, or Production Dashboards to outbound posts. Macros are used to perform multiple actions on an entity with a single click. In the Editorial Calendar, you can -Perform bulk actions on multiple Messages

Editorial Calendar

Macros

Knowledge Base Article

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Bulk Updates

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Knowledge Base Article

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Newsletter setup

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What is IVR, Its Benefits and Why Sprinklr IVR?

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, allowing them to navigate through a menu using touch-tone keypads (DTMF - Dual Tone multi-frequency). IVR technology helps businesses efficiently handle high call volumes, provide self-service options, and

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Understanding IVR

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

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Newsletter related

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

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Dashboards

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Filter Quality Evaluations and Take Actions

You can filter evaluations based on various properties such as Evaluation Status (Completed, Agent Acknowledgment Pending, Re-evaluated, and so on.), Evaluation Type (Default, Calibration, Peer to Peer Calibration, and so on.), Auditor, Auditor Checklist, Score, and Snoozed State among other possibl

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Common Rule Actions and Conditions

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

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FAQs

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Create A Column For Instagram Posts

This article tells you how to create an Engagement Column containing brand posts/ fan posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, click Add Column in the top right corn

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Create an Instagram Column in Engagement Dashboard

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Introduction to Case Management

OverviewCase Management set up in Sprinklr enables brands to address Customer inquiries and issues across different communication channels, such as social media, messaging apps, email, and phone. It provides a centralized platform for businesses to monitor and respond to customer inquiries, requests

Knowledge Base Article

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What is Case Management

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Different Data sources

Data SourcesIn Sprinklr platform, data is recorded and stored at different levels, representing different entities within the system. Each entity has its own data source, and when configuring a widget, it is crucial to select the appropriate data source to populate the relevant metrics and dimension

Knowledge Base Article

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Configure Reporting

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Target Ads by user location

You can target Ads by physical location:Everyone in this location - People whose home or most recent location is within the selected area.People who live in this location - People whose home is within the selected area.People recently in this location - People whose most recent location is within th

Knowledge Base Article

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Google Analytics

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Improve Your Teams

One of the most important responsibilities of the supervisors is to improve your team's skills. Not only does this lead to better business results, but it also keeps the team members engaged and motivated. Supervisor console is equipped with all the tools necessary to get the best out of your t

Knowledge Base Article

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Improve Productivity with Supervisor Console