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Sprinklr Service Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Knowledge Base Article

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Reporting Entities and its Relation

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Knowledge Base Article

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Persona App

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Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

Command Center: Alerts visualization for faster response and action

command center

Alerts visualization for faster response and action

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Knowledge Base Article

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Display

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Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.​Pre-requisites: U

Knowledge Base Article

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Publish to an X account

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Bazaarvoice Capabilities and Limitations

To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.​Note: Accepting or rejecting reviews is not currently supported in Sprinklr due to limitations with the API. Additionally, Sprinklr only receives reviews that have been accepted and

experience:space

channel:bazaarvoice

Bazaarvoice Capabilities

Bazaarvoice Limitations

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Knowledge Base Article

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Bazaarvoice

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What is the Assignment Engine?

The Assignment Engine streamlines and assigns incoming cases or messages to designated teams or agents based on various criteria, such as language, priority, or customer profile. The assignment engine enables support teams to:Centralize Configuration: The assignment engine provides a unified interf

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Introduction to Assignment Engine

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Knowledge Base Article

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Setting up Queues based routing

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Administration

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Sina Weibo Capabilities and Limitations

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. This article covers the capabilities and limita

Knowledge Base Article

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Capabilities and Limitations – Sina Weibo

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Knowledge Base Article

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Setting up Queues based routing

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HSM vs Interactive Template

WhatsApp only permits freeform text when you are responding within 24 hours of a customer reaching out to you. Free-form messages (i.e. any non-messages templates) are responses to user-initiated messages, which can be any type of message within the 24-hour response window.   Whereas a template mess

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HSM vs Interactive Templates

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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Operations Dashboard Overview

As a supervisor, you may often want to get a quick look at all the cases within your team. That’s why Sprinklr gives you the ability to display a list view of cases in the Operations Dashboards. This will help you to view all the cases in a single window and perform bulk actions on them.The Operatio

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Operations Dashboard Overview

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Translate Localized Message Copies Using Custom LLMs

Sprinklr now offers greater flexibility in localizing your messages by allowing you to use your preferred custom LLM (Large Language Model) instead of the default Google Translate integration. This gives brands more control over translation accuracy, tone, and context—especially useful for regi

New Article

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Sprinklr Marketing

Knowledge Base Article

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Content Localisation

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Knowledge Base Article

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Reporting on Livechat

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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

Knowledge Base Article

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Getting Started

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

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Yammer

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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

Knowledge Base Article

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Setting up Strategy Groups

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Service Reporting Copilot

Service Reporting Copilot is an intelligent assistant designed to simplify and streamline the way you navigate, create, and interpret dashboards. Whether you're part of an internal team or a client, Copilot helps eliminate the need to manually sift through complex metrics and dimensions or assemble

Knowledge Base Article

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Service Reporting Copilot

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

Knowledge Base Article

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Getting started