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Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

RS
Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Knowledge Base Article

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Storage Details

RS
Guided Workflow Applications

The Guided Workflow Application Manager facilitates the external execution of Guided Workflows and allows customization of their visual styling to seamlessly integrate them into an application. This capability enables organizations to align Guided Workflows with their specific branding and design pr

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Guided Workflow Application

RS
Creating Instagram Partnership Ads using Partnership Ad Code

Partnership ads allow advertisers to run ads with creators, brands, and other businesses. The advertiser and partner accounts are featured in the ad’s header and the ads leverage signals from both accounts for improved ranking and incremental performance. By sharing an ad code, an advertising p

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Facebook and Instagram Partnership Ads

RS
Guided Workflow Manager - UI Capabilities

This article explains the quick and toolbar actions available for managing Guided Workflows. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Guided Workflow Quick ActionsThe following image highlights the quick actions that you ar

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Guided Workflow Manager

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Create a Guided Workflow

This article provides information on creating a Guided Workflow and its basic configuration options. ​​Standard Guided Workflow TemplatesWhen Guided Workflows are enabled in a partner environment, standard templates for the most common use cases, such as web forms with and without

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Guided Workflow Manager

RS
Interactive Filters on External URLs – Enhanced Support for Date Range and Filter Presets

Overview Sprinklr Display and Presentations now support enhanced interactive filters for external shareable URLs. Previously, users could modify only the date range on shared views of dashboards. With this release, global filter presets can also be selectively exposed, allowing viewers to dynamicall

Display - SES

Social - SES

Knowledge Base Article

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Display

RS
Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

Social - SES

Knowledge Base Article

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Display

RS
Custom Drill-down and Touchscreen Capabilities

Custom drill-down and touchscreen features in Displays and presentations will enhance the interactivity with Display widgets, enabling you to create tailored drill-down touchscreen experiences on the go. You can independently set up persona-specific drill-downs for various metrics and dimensions in

Display - SES

Social - SES

Knowledge Base Article

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Display

RS
iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Knowledge Base Article

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Older Versions

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Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

RS
Speech-to-Text Transcription in Voicebots

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Language SupportWe offer standard ASR models for a diverse range of languages, including English

Knowledge Base Article

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Automatic Speech Recognition(ASR)

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

Sprinklr Insights

New Article

20.10

Knowledge Base Article

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Website Distribution

RS
Manage All Email Distributions

The Distribution Record Manager offers a centralized interface to create, manage, and monitor email distributions. It allows you to easily track key metrics, make edits, and analyze performance data, all in one place.Email distribution enables users to send customizable survey invitation emails to c

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

RS
Paid Performance Trend

Paid Performance Trend in Ads Reporting is designed to simplify comparing the performance of previous campaigns. With this new feature, you can visualize the performance of your campaigns on a single canvas, enabling easy comparison of key parameters across different time periods. It eliminates the

Knowledge Base Article

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Paid Performance Trend

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Introduction to Email Distribution

Email distribution enables you to send personalized survey invitation emails to clients instantly. These email distributions can be initiated in real-time, scheduled, or activated by external events, and can be configured through workflows.Business Use CasesPost-Transaction Feedback: Personalized s

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

RS
Manage all SMS distributions

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

RS
Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

RS
Supported Queries in Sprinklr Copilot for Marketing: Ads Reporting

The introduction of chat interface in the Sprinklr Copilot lets you ask queries about the data in your dashboard enabling you to interact with the dashboard in a more conversational way. Instead of searching through charts and filters, you can simply ask questions in the chat and receive clear, mean

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

RS
SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution