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Analyse Asset Usage in Ads Reporting

To Report on Assets in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.In the top right corner of the Ads Reporting window, click Add Widget.Provide a Name and select the desired Visualization Type for your widget.Under the Sele

marketing

Knowledge Base Article

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Create & Manage

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Sort Content in Production Dashboard

In this article you will learn how content can be sorted according to different properties in List and Kanban view of the Production DashboardHow it worksNavigate to the Production DashboardsFrom the Dashboard Bar of the Production Dashboards window, click Sort By.Select the desired dimension from t

marketing

Sort Grouping Dimensions

Manage Production Dashboards

Production Dashboard

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Knowledge Base Article

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Production Dashboard Actions

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Update the status of the tasks in bulk

Want to update the status of multiple tasks at once? This is easily possible with the application and usage of macros. This is easily possible with the application and usage of macros. By defining your macro appropriately and applying it on tasks, users can change the status of the selected tasks in

marketing

Task

Status Update

Task Management

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Knowledge Base Article

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Advanced Task

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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Location Insights on Owned Accounts

Learn how you can add your owned account pages (Facebook Page, Twitter, Google My Business, and BazaarVoice) to your business locations.By adding an account to a Business Location, you can pull content from your owned Account pages into Location Insights reporting. This allows users to utilize locat

Insights

Knowledge Base Article

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Sources

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Delete a Workflow

After creating a Workflow you might also want to delete some of your old or test workflows to prevent clutter in your environment. The “Delete” option allows users to do this. Users can do so by understanding how to access Workflows, but delete permission should be reserved for system administrators

Delete Workflow

marketing

workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

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Forecast Scenarios

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IVR Flow Reporting

Sprinklr IVR Flow Reporting provides comprehensive insights into how customers interact with the IVR system. Businesses can identify inefficiencies, optimize workflows, and enhance customer experiences by analyzing call data at a node level. This reporting enables businesses to:Identify IVR nodes wi

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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IVR Reporting

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Add a KakaoTalk Account via Infobip

Sprinklr provides an enhanced KakaoTalk integration through Infobip, supporting both SangdamTalk (KakaoTalk’s two‑way conversational channel) and the Brand Messages API (for marketing campaigns). This unified setup enables brands to manage customer conversations and execute marketing initiatives sea

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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KakaoTalk Account Addition

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Introduction to Custom Fields

Overview Custom Fields are customizable tags that can be applied to many different types objects, or Asset Classes. The Asset Classes available include Account, Outbound Message, (Inbound) Message, Profile, Media Asset, User, Campaign, Sub Campaign, Paid Initiative, Ad Set, Ad Variant, Case, Task, a

marketing

Knowledge Base Article

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Overview

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Sprinklr Assist for Ads Copilots

OverviewSprinklr Assist, powered by Copilot, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're new to the platform or looking to optimise your workflows, Assist provides instant access to helpful resources - right when you need them. Using its conversa

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Ads Manager Copilot

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Channel Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in various social media channels.FacebookEntitiesImage GuidelinesVideo GuidelinesReel

Publishing - SES

social

Social - SES

Media Guidelines

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Knowledge Base Article

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Know More

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Self Monitoring - Digital

Self-Monitoring – Digital report helps agents to track and assess the time spent on digital interactions, including emails, chats, or social media messages. This helps evaluate performance, manage efficiency, and ensure agents are effectively handling digital customer inquiries. Scenarios in which S

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

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Callback Overview

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Updated Article

Advertising

+2

Knowledge Base Article

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Supported Channel Actions

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Reddit - API Capabilities and Limitations in Sprinklr Distributed

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Channel Limitations (Distributed)

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Service

Knowledge Base Article

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Setting up Speech Profiles

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Customize the Home Page with Widgets

You can customize the Home page experience for a persona by adding widgets such as Leaderboard, Scorecard, and other performance-related widgets. These widgets help users access important information directly from their Home page.Add Widgets to the Home PageClick the New Tab icon.Under Platform Modu

Knowledge Base Article

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Overview

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Gamification Overview

The Gamification module in Sprinklr enhances agent engagement by converting routine operational tasks into structured, game-based activities. Through points, badges, leaderboards, milestones, and progress tracking, it motivates agents to meet clearly defined business goals while maintaining consiste

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview