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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

Knowledge Base Article

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Getting started

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Knowledge Base Article

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Nodes in a Dialogue Tree

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Snapchat Public Profiles

Advertise on Snapchat and reach a wider group of audience.​Snapchat is a camera and messaging app that connects people to their friends and the world. With Snapchat Ads, you can reach a global audience and drive meaningful results. Sprinklr supports ad publishing and reporting from your Snapchat ad

Knowledge Base Article

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Setting up Snapchat in Sprinklr

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

Knowledge Base Article

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Reporting glossary

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Knowledge Base Article

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FAQs

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Widget visualization type - Summary Table

The summary table gives an overview of statistical information about data in a table form. Users can leverage Summary Table to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls just

Knowledge Base Article

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Data visualisation types

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Introduction to Custom Fields

Overview Custom Fields are customizable tags that can be applied to many different types objects, or Asset Classes. The Asset Classes available include Account, Outbound Message, (Inbound) Message, Profile, Media Asset, User, Campaign, Sub Campaign, Paid Initiative, Ad Set, Ad Variant, Case, Task, a

Knowledge Base Article

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Overview

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Email Archival via Webhooks

Data ingested from Social Channels and Platforms in Sprinklr can be archived to Enterprise Information Archiving Tools so that brands can have a Data repository for Governance and Compliance use cases. The Data remains secure in the necessary WORM-compliant systems. This ingested data can be convert

Integrations

Email

archival

Webhooks Info

Knowledge Base Article

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Integration Guides

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Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

article:howto

Custom Fields

module:settings

Knowledge Base Article

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Custom Fields

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Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

Knowledge Base Article

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Reporting Audit Logs

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Understanding Roles and Permissions

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

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Site Admin Roles and Permissions

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Activity Audit for Agents and User Groups

The Activity Audit feature enables tracking and reviewing modifications to agents and user groups. It generates a comprehensive log of changes, detailing both the source and nature of the adjustments. For user groups, you can monitor updates to priority order and assignment settings. Additionally, a

Knowledge Base Article

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Setting up Agents for Routing

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Account Groups in Engagement Columns

Select Account Groups in Engagement Dashboard Columns

Knowledge Base Article

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Getting started with Social Engagement

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

Knowledge Base Article

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Troubleshooting & FAQs

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Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Knowledge Base Article

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Define daily, weekly, monthly threshold for the callers

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

article:howto

macro actions

stage:final

+1

Knowledge Base Article

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Macros KB

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WeChat- Engage with messages

Sprinklr supports a number of engagement and reporting capabilities for WeChat after you link your WeChat account through Sprinklr. You can engage in and respond to Brand Posts and Conversations on WeChat in real time.Here's a walkthrough for creating WeChat columns in the Engagement Dashboards.Step

Engagement

wechat messages

WeChat

Knowledge Base Article

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Engage with messages from WeChat

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WeChat QR Code

The square-shaped barcodes are WeChat QR Codes. A QR Code is a 2D barcode that contains information which can be read by a smartphone. WeChat uses QR Codes to allow you to easily connect with each other without the need to save others as a contact first. In this article, we will learn abou

Knowledge Base Article

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Functionalities and Features

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Data Engine: Select Widget to add Metrics & Dimension in Source

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. In this article, we’ll explore a new feature in Dat

Knowledge Base Article

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Data Flow

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Campaign Analytics

The Campaign Overview Dashboard can help you to compare different campaigns and shows the performance of those campaigns. Specific widgets can be found in the Campaign Overview Dashboard. Each of these widgets can be drilled down for more in-depth reporting. You can access this dashboard by:Clicking

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards