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Hierarchical Reporting

Hierarchical Reporting helps you organize survey data according to your organization's structure, making it easier for teams at different hierarchical levels to access and analyze relevant information. The structured approach ensures that feedback data is effectively utilized across multiple survey

Knowledge Base Article

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Hierarchical Reporting

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Create an X (formerly Twitter) Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish cont

Knowledge Base Article

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Publish to an X account

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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

Knowledge Base Article

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Setting up Strategy Groups

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Add a Tag

Identify tagged profiles and messages easily using tags. The tag allows you to place a visual indicator next to the profile or message in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who yo

experience:space

article:howto

Message Tag

product:engagement

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Knowledge Base Article

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Message tags

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Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

article:howto

Google My Business

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Knowledge Base Article

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Google

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Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Knowledge Base Article

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User/Agent Journey

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Creating a Smart FAQ Model

OverviewThe Smart FAQ Model is the centerpiece for creating Generative AI-powered FAQ bots. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles and Question and Answer Pairs. The bot then uses content present in these files to answer user q

Knowledge Base Article

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Setting up FAQ+ bot

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Knowledge Base Article

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Detailed Dashboards

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Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

article:howto

Custom Fields

module:settings

Knowledge Base Article

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Custom Fields

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TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Add a Schedule Skill

OverviewThe Schedule Skill enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages c

Knowledge Base Article

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Skills

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What is a Skill and Steps to Add a Skill in AI Agent

OverviewSkills are crucial elements that enable your AI Agent to execute a variety of tasks and actions efficiently. Each skill functions as a micro-action that the AI Agent can perform in response to user interactions, inquiries, or system triggers. Whether it involves automating processes, retriev

Knowledge Base Article

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Skills

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Knowledge Base Article

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What is Livechat?

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Configuration Steps

In order to enable this feature, please reach out to support at tickets@sprinklr.comClick the New Tab icon . Under the Sprinklr Service tab, select Live Stream Care within Listen.On the Live Stream Events window, click Add Live Stream in the top right corner.On the Create Your Live Stream window, ad

Knowledge Base Article

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Stream Chat

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 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Creation and Management

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TikTok Ads Reporting Metrics

Leverage this detailed list of all the TikTok metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all TikTok metrics, along with their descriptions.Metric Name in the Native PlatformMetric Name in SprinklrDescriptionBasicCPATiktok CP

Knowledge Base Article

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Metrics

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Sprinklr Service Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Knowledge Base Article

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Reporting Entities and its Relation

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Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Knowledge Base Article

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Setting up Queues

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Build an AI model to segment and action on potential leads

To effectively manage potential sales leads, it can be useful to segment incoming messages into different categories. One way to do this is by using Sprinklr AI Studio to build a model that can automatically classify messages into specific categories.Using Sprinklr’s Multi Text Classifier, the model

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to segment and action on potential leads