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SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Add an Account Group

An Account Group, i.e., a group of multiple accounts, can be created by individually selecting accounts to add (static), or based on a property or properties (dynamic). Grouping accounts within a group allows you to perform actions simultaneously on all the account types, given that the user has bee

social

Knowledge Base Article

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Manage Account groups

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities

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Gallery Type Layouts

The following Gallery types outline the most common Gallery applications; you are not restricted to these templates as Galleries are fully customizable per your needs. Gallery Types Type Template Name Definition

experience:space

gallery layouts

Display - SES

cloud:commerce

+8

Knowledge Base Article

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Gallery

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Identify Messages Originating from Facebook Messenger in Rule Engine

Rule Engine supports identifying the source of message coming from Facebook Messenger chat plugin embedded on your website, Facebook mobile, or native Facebook channel. You can create a condition based on source of a message and then configure an action based on that condition. So messages can be ea

Service

Knowledge Base Article

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Facebook Messenger Overview

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Setting Up Social Direct Message-X Creative (Standard)

Social Direct Message-X Creative empowers brands to craft and oversee survey visuals tailored for private social direct messaging. These visuals dictate the appearance of survey invitations within ongoing social care DM exchanges.A Social DM‑optimized survey invitation that includes the survey URL a

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Social DM

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About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

social

About Link in Bio in Distributed

Link in Bio

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Knowledge Base Article

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Engagement (Distributed Admin)

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Add an account

This article covers the following topics:Add an accountDe-activate an accountActivate an accountRe-add an accountRelevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove the

marketing

Insights

social

Service

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Knowledge Base Article

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Account

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Using the In-App SDK

The SDK for In-App Surveys allows brands to seamlessly integrate solicited feedback collection into their mobile apps during key customer interactions. Surveys can be triggered based on predefined conditions such as browsing behavior, session duration, or through custom events to capture targeted fe

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Setting up the In-App SDK

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Autowrap in After Call Work (ACW)

The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to be automatically applied in case an agent fails to submit the ACW manually, ensu

Sprinklr Service

20.7.1

Service

Updated Article

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Auto Wrap After call work

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How to Schedule/Reschedule Callback for the Customer

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR offers a powerful feature that allows brands to provide their customers with the ability to schedule callbacks directly from th

Service

Knowledge Base Article

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How to Setup Business Logic

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Agent Evaluation Review and Dispute Workflow

Quality Management equips agents, managers, and supervisors with the ability to review evaluations performed on agents. This functionality not only allows them to acknowledge the results but also provides the opportunity to raise disputes if they believe certain criteria were inaccurately assessed.

Service

Knowledge Base Article

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User Level Evaluation

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Viber Carousel and Keyboard Template Support

You can now publish in Viber and select from various Carousel and Keyboard Templates. You can use these feature in Bots and in Auto Reply in Rule Engine. Following are the Carousel Template options:ButtonImage/Video + ButtonImage/Video + TextImage/Video + Text + ButtonText + ButtonFollowing are the

article:howto

social

stage:final

Knowledge Base Article

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Engage, publish and report on Viber

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Metric Grouping

This feature allows you to group metrics and dimensions into defined customizable ranges, giving you greater flexibility in organizing and analyzing data within reports. You can create dynamic groupings such as time intervals, performance bands, or custom categories and use them as pivot elements in

Service

Knowledge Base Article

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Metric Grouping

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics

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How to Bulk Edit Ad Campaigns in Ads Manager

Once you have created multiple campaigns within Sprinklr, you can bulk edit the saved campaigns. The bulk edit option will enable you to edit details of multiple campaigns, even when the fields are different or values are mixed.​To Bulk Edit Campaigns in Ads Manager1. Click the New Tab icon . Under

marketing

Knowledge Base Article

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Ad Campaign Management

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

marketing

Workflow Engine

Rule Engine

Knowledge Base Article

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Draft Rules

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Troubleshooting Citrix Media Offloading Setup Failures

This article provides information on some of the common Citrix Media Offloading setup issues and fixes:Failed to connect to Citrix HDX Websocket ServiceEnsure you are running Sprinklr within a Citrix VDI environment.Check if your current browser is whitelisted to connect with CtxHdxWebSocketService.

Sprinklr Service

New Article

Service

26.1.1

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Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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Integrate Adobe Customer Journey Analytics (CJA) with Sprinklr

The Sprinklr and Adobe Customer Journey Analytics (CJA) integration connects Adobe CJA reporting and analytics consumption directly within Sprinklr. This enables organizations to link social engagement with downstream business outcomes. By combining organic and paid social signals with Adobe CJA, te

Knowledge Base Article

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Adobe Customer Journey Analytics (CJA)

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Standard sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) supports a wide range of sources namely News, TV, Print, Radio, Twitter, Facebook, and Reddit.Over 400K news and websites are covered.Extensive Web News Coverage across 180+ countriesOver 3M+ news mentions monitored every dayCoverage across Intern

Insights

Knowledge Base Article

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Data Sources