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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

social

Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Configure LINE Messages in Journey Facilitator

Using Journey Facilitator, you can configure and send LINE messages as part of your customer engagement workflows. LINE is a communication platform that provides messaging, voice calls, and video calls over the internet. By integrating LINE with Journey Facilitator, you can deliver personalized mess

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Sprinklr Service

New Article

Service

Knowledge Base Article

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LINE

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Introduction to Auto import Rules

This topic aims to take you through Auto Import Rules, a Rule Type in Sprinklr. Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the conditions are met, then the corresponding action take

auto import

module:rule-engine

social

Rule Engine

Knowledge Base Article

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Auto import rules

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Smart Creative Compliance

Smart Creative Compliance helps you to leverage the creative data engine in the Creative Library. With this feature, you can apply filters for brand compliance, AI-driven machine learning models, and media channels, allowing you to fine-tune your asset search according to brand and channel specific

marketing

Knowledge Base Article

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Apply Filters in the Creative Library

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Exploring Conversational Analytics Persona

Setting up Conversational Analytics PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Conversational Analytics Persona App.​Note: In case the Conversational Analytics app is inaccessible via the launchpad, Open All Settings, under Manage Custo

Service

Knowledge Base Article

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Getting Started with Conversational Analytics

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Campaigns in the Editorial Calendar

Use Campaigns in the Editorial Calendar to create, view, and manage campaigns from a single location. You can track campaigns across their active duration and view related campaign entities, such as sub-campaigns, messages, tasks, events, and paid initiatives, based on the selected calendar or timel

Editorial Calendar

marketing

campaigns

Knowledge Base Article

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Content Creation

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Gamification Overview

The Gamification module in Sprinklr enhances agent engagement by converting routine operational tasks into structured, game-based activities. Through points, badges, leaderboards, milestones, and progress tracking, it motivates agents to meet clearly defined business goals while maintaining consiste

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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X Ads Reporting Dashboards

Users can view X data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Click Create Dashboard in the top right corner to star

marketing

Knowledge Base Article

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Reporting & Analytics

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Governance for Naming Conventions

Announcement: Major Update to Naming Conventions We are announcing a major update to our governance framework for naming conventions, which includes a significant overhaul of the user experience (UX). This revamped UX is designed to simplify and enhance how you manage and create naming conventions,

marketing

Knowledge Base Article

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Configuration

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Service

Knowledge Base Article

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Detailed Dashboards

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

marketing

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

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Knowledge Base Article

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Production Dashboard Actions

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Introduction to Email Distribution

Email distribution enables you to send personalized survey invitation emails to clients instantly. These email distributions can be initiated in real-time, scheduled, or activated by external events, and can be configured through workflows.Business Use CasesPost-Transaction Feedback: Personalized s

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

marketing

Knowledge Base Article

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Getting Started

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Compose Google Demand Gen Ads

Advertise on Google and reach a wider group of audience.To learn more, click Ads Composer.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.​Select A

marketing

Knowledge Base Article

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Ads Publishing

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List of operators supported in Quick Search

Use advanced search operators to refine your search results in Quick Search and Research Query Dashboards.The following advanced search operators are supported in Quick Search –OperatorSyntaxDefinitionORSocial OR SprinklrSearch for messages that contain either "Social" or "Sprinklr&qu

Insights

Quick Search Operators

Quick Search

Knowledge Base Article

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How to use Quick Search?

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Sprinklr Copilot for Social - Widget Builder

OverviewSprinklr Copilot for Social enhances reporting capabilities with the introduction of the Widget Builder. This feature allows users to create reporting widgets using natural language, making data exploration faster and more intuitive.Earlier, when users asked reporting-related queries that di

Publishing - SES

social

Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Social Copilot

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Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

social

Knowledge Base Article

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Standard reporting dashboard for Facebook

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Manage Shifts in Sprinklr WFM

Shifts refer to the specific time periods during which agents are scheduled to work. They are strategically planned to ensure customer service operations run smoothly and continuously. This section outlines the essential steps for managing Shifts, including:Creating ShiftsEditing ShiftsCloning Shift

26.10

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Manage Shifts