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LinkedIn Audience Study

Audience Studies provide real-time insights into how audiences engage with content and brands on LinkedIn. Marketers and Advertisers can use these audience insights to make smarter decisions that lead to improved ROI for their advertising campaigns.Note:Audience Study is only supported for LinkedIn 

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Auto Response Fails Due to Incorrect Email Account Type

When configuring auto responses in a Case Update Rule, you must select the correct email account type.If the selected account type does not match the configured mailbox type, the auto response may fail—even if the rule is configured correctly.This setting determines which mailbox type Sprinklr uses

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Email Template Not Applied Due to Incorrect Event Type

Platform email templates in Sprinklr are configured against specific event types.The selected event type determines when a template is automatically applied to an outgoing email.A common issue occurs when a template is configured for one event type, but the email is sent through a different workflow

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Service

Knowledge Base Article

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User/Agent Journey

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SES (Sprinklr Domain) Account Usage and Limitations Across Environments

SES (Simple Email Service) accounts are environment-specific. You can use an SES account in only one environment at a time within a customer setup. It cannot run simultaneously across multiple environments such as Development, Staging, and Production.Environment LimitationsAn SES account can be acti

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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How to Create Product Level Video Ads

To create Advantage+ Catalog ads using video assets at the product level, advertisers can utilize Dynamic Video Templates. These templates need to be applied to specific product sets to enable this functionality. Here’s how you can create a product-led video Advantage+ Catalog ad using the Ads Compo

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Monetise X Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & X. Account set up for monetisationThe X accoun

social

Knowledge Base Article

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Advanced capabilities

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Favorite Macros

You can pin the macros to the top of their list of available macros. To pin macros, you are required to check the Favorite this macro for all visible users in the Create Macro window. Please note that the macro can be pinned/unpinned only from the Create or Edit Macro window. Going forward, a macro

social

Knowledge Base Article

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Get started with macros

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Restrict modification on a post asset

In the asset manager, you have the option to restrict other users from modifying the content while publishing post assets. For example, you have Team A that creates approved content and Team B that publishes the post. Thus, using this capability you can make sure that Team B who is publishing the po

DAM - SES

modification restriction on a post asset

social

Restrict modification on a post asset

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Knowledge Base Article

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Image Editor

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CSAT Rating

The Customer Satisfaction (CSAT) question enables organizations to measure how satisfied customers are with a specific product, service, or interaction. It provides a straightforward method for capturing customer sentiments, offering actionable insights that help identify areas for improvement. The

Sprinklr Insights

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Insights

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Knowledge Base Article

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Survey Questions

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Conditions Applicable with Inbound Rules

Conditions can be set in Inbound Rules to check for specific criteria that a message meets when it is brought into Sprinklr before an action is executed on the inbound message or the profile associated with the message. Below, is a list of the Inbound Rule Condition types and the specific conditions

social

Knowledge Base Article

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Inbound rules

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Admin Actions

Sprinklr offers a comprehensive set of admin actions that simplify the process of managing and monitoring various aspects of your community. These actions enable community managers to have improved oversight and control over posts, messages, and overall user interactions, thereby ensuring a healthie

26.1

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Service

Updated Article

Knowledge Base Article

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Community Moderations

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Short Text Field

A Short Text Field question allows respondents to enter structured text-based information in a predefined format. Use this question type to collect details such as names, email addresses, phone numbers, postal codes, dates, and numeric values while applying validation rules to ensure data accuracy.S

Knowledge Base Article

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Survey Questions

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Redirect Queued Voice Cases to IVR

Supervisors can now proactively manage high voice-queue volumes by redirecting queued voice cases to an informational IVR directly from the Supervisor Console.From the Case Monitoring Dashboard, Supervisors can select one or multiple queued voice cases and use the new Redirect to IVR action to trans

26.1

Sprinklr Service

New Article

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Knowledge Base Article

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Call Controls Features and Functionalities

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Call Controls Features and Functionalities

This article outlines Call Controls additional features and functionalities.Anonymous Profile HandlingWhen an inbound call arrives without a visible caller ID, Sprinklr creates an anonymous profile.Previously, all anonymous calls were associated with a single shared anonymous profile, which could le

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Sprinklr Service

New Article

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Knowledge Base Article

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Call Controls Features and Functionalities

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ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

Service

Knowledge Base Article

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Setup Entities

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Create an Email Marketing asset to be used in Journeys

In this article, you will learn how to create email marketing assets to be used in Journeys.Creating Email Marketing Content Template:Using the Template Builder, marketers can create responsive templates by adding components using its drag-and-drop feature. These templates help save a lot of time an

marketing

Email Marketing

Journey Facilitator

Knowledge Base Article

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Create Assets for Journeys