Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Knowledge Base Article

 • 

Survey Builder

SH
Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

audience

Targeting

Email Marketing

Email Templates

+1

Knowledge Base Article

 • 

Setting up Email Marketing 

RS
Reporting on Insights

You can generate reports on insights by utilizing standard metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.GlossaryDimensionSuggested Axis LabelDescript

Knowledge Base Article

 • 

Reporting

SH
Create Reports and analyse the performance of an Email Marketing Campaign

Once you have sent out the emails, you might want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure audience activity and demand generation funnel via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, and clicked emails, bo

Email Marketing

Email Reporting

Reporting

Knowledge Base Article

 • 

Execute an Email Marketing Campaign

SH
Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Knowledge Base Article

 • 

How to Setup Business Logic

RS
Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

Knowledge Base Article

 • 

Reference Guide for Sprinklr Social

SH
What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Knowledge Base Article

 • 

What is Location Insights?

SH
Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

article:howto

Custom Fields

Ice Breakers

+1

Knowledge Base Article

 • 

Custom Fields

SH
YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

Knowledge Base Article

 • 

Capabilities and Limitations

SH
How to access Topics? (Navigation and required permissions)

In this article, you will learn how to access Topics and what permissions are required to access Topics.To access TopicsClick the New Tab icon. Under Sprinklr Insights, click Topics under Listen. Clicking Topics will take you to the Topic Record Manager window from where you can view the list of top

Knowledge Base Article

 • 

Topics

SH
Add fallback device for Two-factor authentication

It is recommended to add a backup number for two-factor authentication, to avoid being locked out from the account in case the primary device is lost. You can add it during the Two-factor authentication process, this article details out those steps.StepsIn the Two-Step Verification box, under the Se

Knowledge Base Article

 • 

Advanced Capabilities

SH
Reddit capabilities and limitations

Get familiar with all the capabilities and limitations of Reddit as a social channel.Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique oppo

Knowledge Base Article

 • 

Getting started with Reddit

SH
What is an Editorial Calendar?

Editorial calendars in Sprinklr are a tool for planning, organizing, and scheduling content for social media and other digital channels. The calendar provides a visual representation of when and where content will be published, and helps ensure that content is consistent, relevant, and aligned with

Editorial Calendar

About Editorial Calendar

What is an Editorial Calendar?

Knowledge Base Article

 • 

Editorial Calendar

SH
Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has acce

Knowledge Base Article

 • 

Crisis Management

SH
Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

Knowledge Base Article

 • 

Replying to Messages

SH
Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

article:howto

Custom Fields

module:settings

Knowledge Base Article

 • 

Custom Fields

SH
How to Edit a Custom Field

To edit a Custom FieldClick the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the Custom Fields window, hover over to the Options icon alongside the Custom Field for which you want to edit the details and click on Edit. ​Make the desired changes to the custom

Knowledge Base Article

 • 

Create & Manage

SH
Auto-Translate an Article

It is possible to automatically translate an article using Google Translator. This feature allows users to easily convert articles from one language to another, facilitating communication between people of different cultures and languages.To auto-translate articlesOn the Create Article window, selec

Knowledge Base

Community

Knowledge Base Article

 • 

Translating Content

RS
Publish Snapchat Spotlight via Sprinklr

This article will cover the steps and guidelines on how to publish Spotlight to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Pub

Publish Snapchat Spotlight

Publish Snapchat Spotlight via Sprinklr

Snapchat Spotlight

Knowledge Base Article

 • 

Snapchat Business