Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

RS
What is Employee Advocacy?

In today's dynamic business landscape, establishing your brand as a thought leader is paramount. This is where Sprinklr Advocacy comes into play - a comprehensive program that brings multiple benefits: Establish Brand Authority: Advocacy is instrumental in establishing your brand as a thought l

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Advocacy Acumen

SH
Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

social

Microsoft Teams columns in the Engagement Dashboards

Knowledge Base Article

 • 

MS Teams

RS
Best Practices for Configuring an API in Conversational AI

Sprinklr's Conversational AI can seamlessly integrate with APIs, enabling real-time retrieval of information during conversations and assisting customers in resolving their queries.Prerequisites for Incorporating an API into Conversational AIA detailed description of the API inputs and outputsA

Service

Knowledge Base Article

 • 

Configure an API in Conversation AI

SH
Viber Channel Capabilities and Limitations

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

social

Service

Knowledge Base Article

 • 

Getting Started

SH
Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

Service

Knowledge Base Article

 • 

Home Screen

SH
Add an Account

Add your accounts to manage all your activity across social media and messaging accounts from a single platform. A user can add multiple accounts across the same as well as different channels on Sprinklr.This article helps you with the steps for adding an account to the Sprinklr platform.​​Note: A w

social

Knowledge Base Article

 • 

Manage Accounts

SH
Create Messages in Editorial Calendar

In this article, you will learn how to create messages from the editorial calendar. This way you can streamline your publishing workflow by combining editorial planning and publishing.To create messages from the Editorial CalendarClick the New Tab icon. Under the Sprinklr Marketing tab select Market

Editorial Calendar

Create Message

marketing

Knowledge Base Article

 • 

Content Creation

RS
Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

26.1

Sprinklr Service

Voice Campaigns

+3

Knowledge Base Article

 • 

Voice Campaign Creation

RS
Answering Machine Detection Policy (AMD Policy)

The Answering Machine Detection Policy allows admins and supervisors to fine-tune how the system identifies whether an answered call is picked up by a human or a voicemail. It aims to give non-engineering teams the ability to easily fine-tune and optimize the Answering Machine Detection (AMD) model

Service

Knowledge Base Article

 • 

Answering Machine Detection

SH
X (formerly Twitter) Reporting Updates

X Insights Track Deprecation X will be deprecating InsightsTrack metrics from 1st August, 2023. These metrics provide real-time data for reporting metrics. In addition to the InsightsTrack metric, the following additional metrics will also be deprecated as these metrics were copied from your respect

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

 • 

Report on X activities

RS
Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

 • 

Reporting & Analytics

SH
Cherry-Picking of Cases/Voice Calls Waiting in a Work Queue

This feature enables agents to manually select a customer from the queue, allowing them to make choices based on customer properties such as phone number, customer type, and priority. By providing agents and supervisors with the ability to choose calls waiting in the queue, this feature enhances con

Service

Knowledge Base Article

 • 

Adding pending cases/calls to holding queue

SH
TikTok Split Testing

Split test, commonly referred to as A/B testing, allows you to test two different versions of your ads to determine which one performs best and optimize future campaigns. You may have a hypothesis that one creative will perform better than the other. You can use Split Test to keep the other variable

marketing

Split Testing

Knowledge Base Article

 • 

TikTok Advanced Capabilities

RS
Configuring an Azure Blob Connection

The Azure Blob Storage Connector enables you to seamlessly integrate Sprinklr with Azure Blob Storage. This integration can be particularly useful for managing large datasets, importing files, and ensuring seamless workflows between Sprinklr and Azure storage.You must fill out the fields on the Enti

marketing

Insights

social

Service

Knowledge Base Article

 • 

List of Supported Connector Types

SH
Snapchat Audience Targeting

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters, allowing your brand to reach a highly engaged and active audience. To learn more, click Ads Composer.​​Enablement Note: The use of t

marketing

Knowledge Base Article

 • 

Compose Snapchat Ads

SH
Ads Unique Metrics Limitations & FAQs

LimitationsThe number of entities should not be greater than 5000 Ads/Ad Set/Campaign.​​Custom Date range selected should be having difference of 180 Days at max in the start date and end date.For LinkedIn Unique Reach metric, the lookback period is 92 Days in case of Custom Date range selection.FAQ

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Link in Bio Site Templates

​In this article, you will learn about the Sprinklr Link in Bio Templates.Navigation to the Link in Bio TemplateClick the New Tab icon . Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Select

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

 • 

Edit a Sprinklr Link in Bio

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

SH
Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Measuring Performance via Golden Test Set

Before you start, See How to Setup Golden Test Set?Steps to view performanceMake sure that the Perfomance Calculation for the golden test has been processed.​​​​Switch to different versions to view and compare golden test set reports. You will view the following columns for each version.Support - Nu

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Set Up NLU Based Intents