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Sprinklr Insights Generative AI Use Cases

Sprinklr Insights provides Generative AI capabilities that help users explore data, find important patterns, understand issues, and organize themes without needing advanced technical skills. These capabilities make it easier to review large amounts of information, summarize key points, and identify

Sprinklr AI+

marketing

Insights

social

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Sprinklr Insights Generative AI Use Cases

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Publish to Yammer Group

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Publish to YammerGroupYou can use the key publishing capabilities in Sprinklr to enhance the content you publish to Yammer. This

Engagement

capabilities

social

yammerr

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Yammer

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What are Tasks?

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.

marketing

Task

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Getting Started with Tasks

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Self Monitoring - Digital

Self-Monitoring – Digital report helps agents to track and assess the time spent on digital interactions, including emails, chats, or social media messages. This helps evaluate performance, manage efficiency, and ensure agents are effectively handling digital customer inquiries. Scenarios in which S

Service

Knowledge Base Article

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Detailed Dashboards

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Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

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Detailed Dashboards

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

Knowledge Base Article

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Detailed Dashboards

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17.7 Usability Updates in Presentations

From 17.7 onwards, users will experience some usability features on Sprinklr. All new presentation slides generated will by default support multiple charts instead of one chart at a time, as aligned to the dashboards from which they are generated from. Further, presentations will support rolling sta

Export Reporting Dashboard as Presentation

Display - SES

Generate Presentation

Integrate Presentations in Reporting

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Display

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Interactive Filters on External URLs – Enhanced Support for Date Range and Filter Presets

Overview Sprinklr Display and Presentations now support enhanced interactive filters for external shareable URLs. Previously, users could modify only the date range on shared views of dashboards. With this release, global filter presets can also be selectively exposed, allowing viewers to dynamicall

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Resize Multiple Widgets Together

OverviewWe are introducing a powerful enhancement that allows users to select, move, and resize multiple widgets simultaneously, greatly improving the efficiency and flexibility of the design process. With this multi-selection capability, users can now structure and align elements on a slide with gr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

Engagement

capabilities

social

yammerr

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Yammer

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Using Care Console Draft and Scheduled Messages in Rules

Agents can save replies as drafts or scheduled messages for later delivery from the Care Console reply box. The Rule Engine allows you to detect cases that contain draft or scheduled messages and automatically trigger actions based on their presence.Supported ConditionThis capability is supported at

26.1

Sprinklr Service

New Article

Service

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Draft and Scheduled Messages

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Vkontakte Capabilities and Limitations

You must contact your Account Manager to add your VK Account to Sprinklr. This is because personal VK profiles are not supported in Sprinklr, but personal VK profiles must be identified by Sprinklr as members of the VK Community to be added.NoteAPI Limitation - The functionality is not available for

channel:vk

VK

social

Vkontakte

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VK

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VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

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VK

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Filter Quality Evaluations and Take Actions

You can filter evaluations based on various properties such as Evaluation Status (Completed, Agent Acknowledgment Pending, Re-evaluated, and so on.), Evaluation Type (Default, Calibration, Peer to Peer Calibration, and so on.), Auditor, Auditor Checklist, Score, and Snoozed State among other possibl

Service

Knowledge Base Article

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Common Rule Actions and Conditions

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Yext Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Yext within the Sprinklr platform. Yext Capabilities and Limitations Functionality Sprinklr Supported  Engagement Pull in revie

experience:space

Yext

article:howto

Yext Capabilities and Limitations

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Yext

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Remove Assignments Pending Quality Evaluations

By utilizing a Case Update rule within the Rule Engine, you have the capability to remove cases that are pending quality evaluations from work queues or unassign users and user groups linked to these cases.This action might be necessary in scenarios where cases have been erroneously assigned and nee

Service

Knowledge Base Article

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Common Rule Actions and Conditions

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Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Use Sprinklr AI+ to summarize messages in Stream, Post Card, and Inline Table widgets

In this article, you will learn how to summarize lengthy messages in the Stream, Post Card, and Inline Editable Table widgets using Sprinklr AI+.​Long texts in messages/posts can be challenging to read and very time-consuming. Thanks to Sprinklr AI+ integration with Sprinklr Insights, allowing you t

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

whatsapp

marketing

SMS

Email Marketing

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Knowledge Base Article

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Add Audience Profiles