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Conversation Insights: Limitations

A maximum time range of 2 years is supported for conversation input.No sampling of data is done up till an input of 6M mentions. Note: Apart from excluding retweets, spam/profanity removal & messages which are not insightful post-clustering.We currently support exports in PDF, PNG, Excel, &

Insights

Knowledge Base Article

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Limitations

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Deploy End to End Email Marketing, SMS and WhatsApp Journeys

In this article, you will learn how to create customer journeys for the Email Marketing, SMS, and WhatsApp channels using Journey Facilitator along with the end to end overview of the steps required to set up your Journey. Follow these steps to create, deploy and analyze your journeys in Sprinklr.Jo

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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Manage Threaded Tweets

X thread lets you add additional context, an update, or extend a point by connecting multiple Tweets together. This article will cover the steps and guidelines on how to preview X threads in engagement dashboards and editorial calendar. X Threads in Engagement DashboardsCreate an Outbound Column in

social

Knowledge Base Article

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Advanced capabilities

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

social

Knowledge Base Article

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Advanced capabilities

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Configuring Source Selection Screen for Custom and Standard Entities

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Selection Screen for Custom and Standard Entities

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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Build an AI model to segment and action on potential leads

To effectively manage potential sales leads, it can be useful to segment incoming messages into different categories. One way to do this is by using Sprinklr AI Studio to build a model that can automatically classify messages into specific categories.Using Sprinklr’s Multi Text Classifier, the model

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to segment and action on potential leads

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

social

Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

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Conversational AI Persona Application

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Visual Insights custom dashboard

While the Visual Insight module provides a ready-to-use dashboard that allows you to easily analyze the overall generation of your logo impressions. If you have specific or custom needs that are not met by the standard Visual Insights dashboard, you can create a custom Listening dashboard.These cust

Insights

Visual Insights Custom Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

social

Knowledge Base Article

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Create and Publish Messages

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TikTok Business Columns: Overview and Creation

Engagement columns in Sprinklr offers a structured way to manage your team’s response workflows through organized dashboards. It enables you to handle inbound messages using streamlined workflows that help route, prioritize, and respond efficiently—ensuring fast and accurate resolutions. With custom

Comment Moderation

social

TikTok Business

Knowledge Base Article

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Create Columns & Publish on TikTok

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Configure Default Filters for Auto-Suggested Articles in Widgets

System administrators can configure agents’ preferred Knowledge Base filters, such as language and country, to automatically apply to article auto-suggestions. These filters are applied to auto-suggested articles in both the Smart Assist Widget and the Knowledge Base Widget on the agent’s homepage.

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Knowledge Base for Agents

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Sources FAQs

Below are some of the frequently asked questions about Sources in Location Insights –What is meant by sources in Location Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client specific data into Sprinklr to run AI models on, are known as sources.How i

Insights

Knowledge Base Article

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FAQs

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Minimize Inconsistency in LinkedIn Demographics Data

To protect LinkedIn member privacy, demographic metrics were approximated. As the metrics were approximated, the data was not consistent with native while broken down by demographic dimensions such as Company, Job Title, etc. when comparing:Similar time ranges, for example, reporting on results over

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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LinkedIn Audience Study

Audience Studies provide real-time insights into how audiences engage with content and brands on LinkedIn. Marketers and Advertisers can use these audience insights to make smarter decisions that lead to improved ROI for their advertising campaigns.Note:Audience Study is only supported for LinkedIn 

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Auto Response Fails Due to Incorrect Email Account Type

When configuring auto responses in a Case Update Rule, you must select the correct email account type.If the selected account type does not match the configured mailbox type, the auto response may fail—even if the rule is configured correctly.This setting determines which mailbox type Sprinklr uses

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

RS
Email Template Not Applied Due to Incorrect Event Type

Platform email templates in Sprinklr are configured against specific event types.The selected event type determines when a template is automatically applied to an outgoing email.A common issue occurs when a template is configured for one event type, but the email is sent through a different workflow

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Service

Knowledge Base Article

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User/Agent Journey