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Create Spark Ads using Authorized TikTok Posts

Boost your organic TikTok posts to increase engagement and reach a bigger audience.Sprinklr allows you to boost organic TikToks into Spark Ads — a native ad format that enables you to leverage organic TikTok posts and their features in your advertising. This will ensure maximum engagement with an am

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Knowledge Base Article

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Create TikTok Spark Ads

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Advanced Use Cases of Audit Assignment Types

Assign Cases to the User Manager for EvaluationYou can assign cases to the agent's manager for evaluation by first copying the agent's manager into a case custom field using the copy action. Then, assign that case to the manager for evaluation.1. Create a Case Update rule to retrieve the last engage

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Automated Sampling and Allocation

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Troubleshooting Steps & Best Practices

Previewing Rule Flow and Testing TriggersVia Rule EngineClick Triggers located at the bottom left of the Rule Engine window. This opens the Manage Triggers window on the right-hand side. On the Manage Triggers window, select the Test this Trigger option.Next, choose the desired case to run the rule

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Automated Sampling and Allocation

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Assignment Activity

Complete audit logs for a case are accessible within the Activity tab in the third pane, providing full visibility of all assignment activities.Each assignment will be displayed as a separate "Card" in the case activity, with the macro or rule that triggered the assignment prominently highlighted at

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Automated Sampling and Allocation

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Smart Responses Configuration

​Enable Smart ResponsesTo learn more about getting the Smart Response model trained and enabled in your environment, work with your Success Manager.​​Note:Smart Responses might not be predicted when​​The messages only have images/GIFs/videos/emojis as the model needs text to understand the context o

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Smart Responses

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Enable/disable data fetching for Topics

Enable or disable data fetching for one or more topic queries simultaneously in Social Listening. The enabling/disabling of data fetching helps you to manage your listening data based on the topic or topic groups. Data fetching implies pulling data as per your topic query in the form of messages. Th

Insights

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Topic Creation & Setup

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Get familiar with all platform and email notifications about AI Models’ status

The article covers all the platform and email notifications about failures and completion of actions in AI Studio.​Sprinklr’s AI Studio allows you to test the AI models to your satisfaction and provide feedback to customize the models as per your requirements. Whenever you create an AI Project or Mo

Insights

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Get familiar with all platform and email notifications about AI Models’ status

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Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

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What is an IVR?

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

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Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Opt In Template for Recurring Notifications

You can create Opt-In templates for requesting permission from individuals to send one marketing message per 24-hour period on Facebook Messenger. These recurring notifications enable you to communicate with users outside the standard messaging window, but only after they have given explicit permiss

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Recurring Notifications

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Configuring Source Specific Settings for Standard and Custom Entities

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

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Configuring Source Specific Settings for Standard and Custom Entities

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Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrBackfill Capabilities and LimitationsMet

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Historic Backfill and Limitations

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Reporting on Opt In Templates

Opt-In reports offer a comprehensive overview of the usage and impact of opt-in templates sent to users. These reports provide detailed insights into various aspects of the opt-in process, allowing businesses to assess the effectiveness of their opt-in templates and make informed decisions. By acces

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Facebook Messenger Analytics

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Add fallback device for Two-factor authentication

It is recommended to add a backup number for two-factor authentication, to avoid being locked out from the account in case the primary device is lost. You can add it during the Two-factor authentication process, this article details out those steps.StepsIn the Two-Step Verification box, under the Se

social

Knowledge Base Article

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Advanced Capabilities

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Ads Composer FAQs

​What are the prerequisites for using Ads Composer?Adding an Ad Account and having the pages linked to the ad account is mandatory for using Ads Composer.Is Sprinklr Composer flow the same for all channels?Yes, as Sprinklr aims to simplify the process of creating large campaigns, the flow is kept si

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

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Insights

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26.1 Release (7th Jan '26 Onwards)

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Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Apply Dynamic Image Templates to Catalog-Based Ads

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

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Use a Applied DIT in Catalog based Ad

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Instagram Post Preview Changes

Important UpdatePost previews for certain inbound Instagram posts will be available via a Click to View option starting October 1, 2025.Beginning October 1, 2025, Meta will deprecate the oEmbed API endpoint, which impacts how Sprinklr displays previews for some Instagram posts. For these posts, inst

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Channels - SES

Social - SES

Knowledge Base Article

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Instagram Post Preview Changes

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AI Creative Insights Best Practices by Channel

SUMMARYThis article lists all the best parctice rules that is configured to understand if the creatives align with channel best practicesRules for aspect ratio for different channelsChannelMedia TypeAspect RatioLinkedInImageAspect Ratio is 1.91:1 or 1:1 or 2:3 or 4:5LinkedInVideoAspect Ratio is 16:9

marketing

Knowledge Base Article

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Functionalities