Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

SH
Reactivate an Account

Businesses that previously took a break from social media marketing or wanting to use new capabilities introduced by Sprinklr may choose to reactivate their previously deactivated social media account. This gives you the flexibility to deactivate temporarily as required by your social strategy. Foll

social

Knowledge Base Article

 • 

Manage Accounts

RS
Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

 • 

WhatsApp Distribution

RS
Track TikTok Brand Mentions in Engagement Column

Sprinklr has added the Integration of the TikTok Brand Mentions API into the platform. As a result, you can now track mentions on TikTok. From engagement columns, you will now have the capability to retrieve videos where your brand has been mentioned. You can also access and reply to mentions. 

social

TikTok Business

Knowledge Base Article

 • 

Engagement in TikTok

SH
How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

 • 

AI Scoring and Insights

RS
Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

 • 

Native 14.0.x

SH
Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

 • 

Getting started

RS
Configuring a GCS Connection

The Google Cloud Storage (GCS) Connector in Sprinklr allows businesses to integrate and access data stored in Google Cloud Storage directly from the Sprinklr platform. This integration can be particularly useful for managing large datasets, importing or exporting files, and ensuring seamless workflo

marketing

Insights

social

Service

Knowledge Base Article

 • 

List of Supported Connector Types

SH
Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

SH
Universal Search

Universal Search can help you quickly find and access all the entities of Sprinklr like Assets, Campaigns, Dashboards, Cases, Macros, Rules and Tasks, thus saving time in locating data that you want to view. You can submit a universal search using the Universal Search icon which is availab

experience:space

marketing

article:howto

social

+5

Knowledge Base Article

 • 

Universal Search

SH
Manage Location Hierarchies

Location Hierarchies allow you to organize your business locations into nested levels, where you can view information that is organized in layers. Location Hierarchies not only let you track the performance of brand locations but also can track the competition using competitor hierarchies.From the L

Insights

Knowledge Base Article

 • 

Competitor Benchmarking

RS
Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Knowledge Base Article

 • 

Voice Data Extracts

RS
Data Management

This step helps you define the knowledge sources that power your Agent Copilot’s responses. By connecting internal content such as Knowledge Base articles, documents, historical cases, and guided workflows, you enable the Copilot to generate relevant, contextual answers.This configuration is part of

Knowledge Base Article

 • 

Data Management

RS
Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

SH
LinkedIn Capabilities and Limitations

In this article, we will cover the capabilities and limitations of LinkedIn within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Company & Showcase)Sprinklr Supported (Profile)NotesFor details on media recommendations, see LinkedIn Media Recommendations.Publish Tex

social

Knowledge Base Article

 • 

Getting started

RS
Guided Workflow Screen Components - Custom Field

Overview The Custom Field Input component streamlines the process of fetching and modifying custom field values by enabling direct updates through user input. It supports updating custom fields across three asset classes, Profile, Case, and User, thereby allowing users to specify and update fields b

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Publish on Threads via Sprinklr

Threads is an app from Instagram that you can use to view and share public conversations. You can also post threads on Threads, reply to others, and follow profiles you're interested in. Threads and replies can include short text, links, photos, videos, or any combination.Steps to Publish on Threads

social

Knowledge Base Article

 • 

Threads

RS
Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Social

SH
Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

 • 

Introduction

SH
Standard Co-browse Configuration

Co-browsing in Live Chat allows agents to securely view the customer’s screen and assist them in real time. This feature enhances customer support by enabling faster issue resolution and providing more personalized guidance. This article walks you through the end-to-end process of configuring co-bro

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Co-browsing

SH
Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

 • 

Events in Calendar