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Actions on a Dialogue Tree

Before You BeginLearn how to create a Dialogue Tree.OverviewA dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides. There are several actions that can

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Knowledge Base Article

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Dialogue Trees - Overview

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Section Configurations

Section Configurations is a feature that enables users to modify and customize individual sections within a community page. This feature allows brands to divide a page into multiple sections and create distinct sections that align with the organization's branding and goals. The feature's f

Service

Knowledge Base Article

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Page Layout

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

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Google Play Store

Knowledge Base Article

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Google Play Store

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Create a Google Play Store Column

In this guide, you will learn about how to create a Google Play Store column in Engagement Dashboards.After the Google Play Store account is added, you will be able to monitor, assess, and take action on reviews that your apps receive. In the Engagement Dashboard, Sprinklr offers five different colu

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Google Play Store

Create A Channel Specific Column

Knowledge Base Article

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Google Play Store

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

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Knowledge Base Article

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Self Serve Apps

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Ads Unique Metrics Limitations & FAQs

LimitationsThe number of entities should not be greater than 5000 Ads/Ad Set/Campaign.​​Custom Date range selected should be having difference of 180 Days at max in the start date and end date.For LinkedIn Unique Reach metric, the lookback period is 92 Days in case of Custom Date range selection.FAQ

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Reporting

Knowledge BaseYou can also do reporting on article usage from Live Chat KB Widget:Plot article views vs article title (Add “source” filter for the following metrics to distinguish article views in “Smart Assist” & “Live Chat” )Filter article views in the Live Chat KB widget by category

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Knowledge Base Article

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Self Serve Apps

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User Journey

Content Showcase AppKnowledge Base AppGuided Workflow App

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Knowledge Base Article

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Self Serve Apps

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Instagram Post Preview Changes

Important UpdatePost previews for certain inbound Instagram posts will be available via a Click to View option starting October 1, 2025.Beginning October 1, 2025, Meta will deprecate the oEmbed API endpoint, which impacts how Sprinklr displays previews for some Instagram posts. For these posts, inst

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Channels - SES

Social - SES

Knowledge Base Article

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Instagram Post Preview Changes

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Restrict an asset

There might be a scenario when you have planned to use a certain asset for a specific campaign or post and do not want it to be used in any other campaigns. In this case, you can leverage the Sprinklr feature to restrict assets which provides you additional control and governance over your assets. T

DAM - SES

Restrict asset

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Asset Restriction

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Knowledge Base Article

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Manage assets

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Changeset Migration

Changesets provide a structured and reliable way to transfer configurations across environments. Typically, teams set up and validate features in development or staging, and once everything is verified, they promote those configurations to production using changesets.The following are supported by c

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Changeset Migration

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Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

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article:howto

Custom Fields

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Knowledge Base Article

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Custom Fields

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Permission control on assets

Sprinklr provides the ability to assign appropriate user permissions which will prevent unintended access to create & view assets in asset manager. Using asset permissions, you can also control which users can take actions including export, download and import assets.This article covers Role-ba

DAM - SES

Permission control on assets

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assets permissions

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Knowledge Base Article

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Manage assets

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Access Favorite asset boards

Favoriting assets help to access them easily later, we’ve covered how to favorite them in this article. Once the assets are marked favorite, those would be added automatically to the Favorite asset board. In this article, we will cover steps to access these favorite access boards.Steps to access Fav

DAM - SES

Favorite asset boards

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Access Favorite asset boards

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Knowledge Base Article

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Manage assets

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Download an asset

With the ability to download an asset, you can save assets from your Social Asset Manager directly to your device for review or update. You can even download them in bulk from the asset manager. This article helps with the steps to download single and multiple assets in bulk. Steps to download an as

DAM - SES

Download an Asset

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Asset Download

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Knowledge Base Article

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Manage assets

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Change a Custom Field's Asset Class

In this article, we will cover the different ways to configure custom fields in Sprinklr.After you've created a Custom Field, you can easily change the Asset Class associated to the Custom Filed. For example, if you created an Outbound Message and Campaign Custom Field and realized after you sa

article:howto

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stage:final

Knowledge Base Article

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Custom Fields

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Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Checklist Rules

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Universal Product Cart Report - Live Chat

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Knowledge Base Article

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Live Chat Commerce