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Ads Unique Metrics Requiring Configuration

Once the configuration is being done user will be able to report on the below metrics through a single configuration for an account , breakdown and date range. MetricsAd Relevance ScoreEstimated Ad Recall Lift (people)Estimated Ad Recall Lift (people) Lower BoundEstimated Ad Recall Lift (people) Upp

marketing

Knowledge Base Article

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Managing a Unique Metric

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Volumatic Ads Benchmarks Navigation & Management

Navigate to Ads BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.On the Ads Benchmark window, you'll find options to configure and edit existing benchmarks. You will also find options to export the Ads Benchmarks either indiv

marketing

Knowledge Base Article

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Managing a Benchmark

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Using Cost & Rate Ads Benchmarks in Ads Manager Analytics

To Analyze Benchmarks in Ads Manager AnalyticsClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon alongside the desired Campaign.In the Edit window to the right, click Analytics from the far-

marketing

Knowledge Base Article

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Analyze Cost & Rate Benchmarks

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Service

Knowledge Base Article

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How to Setup Business Logic

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Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Manage AI Agents

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What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

Service

Knowledge Base Article

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Unified Routing Overview

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Use Copy Action in Rule Engine

Copy Actions in Rules are intended to copy the property of one entity to another. Using Copy Actions you can ensure tagging continuity across your entire workflow with actions to automatically copy property of one message to all associated messages. For example, Copy Actions can provide your Cu

experience:space

marketing

copy action in Rule Engine to Copy the Properties

Insights

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Knowledge Base Article

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Rule Engine

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Youtube Account Insights

You can leverage Youtube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engage

social

Knowledge Base Article

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Report on YouTube activities

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Setting Up Source Agnostic Account

Once the Source Agnostic channel is enabled in your environment, the next step is to create a Source Agnostic account. Follow the instructions below to complete the setup.Note: To enable this capability, contact your Success Manager.Add a Source Agnostic AccountTo add a Source Agnostic account in Sp

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Source Agnostic

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Run a Guided workflow from Persona Home Page

Agent persona gives the ability to manage all agent work from a single view. Agents can perform and track their daily activities from agent persona. In this article we will discuss how to execute a guided workflow from agent persona.​Run guided workflow from persona home page​Agents can run guided w

Service

Knowledge Base Article

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Setting up Agent Persona

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Dynamic Workflow Node

IntroductionDynamic Workflow Nodes are a crucial component of Sprinklr's Conversational AI, enabling the creation of flexible and responsive workflows. This article provides a comprehensive overview of the dynamic workflow node, its functionalities, and how to use it within the Sprinklr platform eff

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Add a WeChat Third Party Account

Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.To learn more about getting this capability enabled in your environment, please work with your Success Manager. In

experience:space

article:howto

channel:wechat

WeChat Third Party Account

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Knowledge Base Article

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Setting up Wechat in Sprinklr

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Voicemail Drop in Outbound Campaigns

In high-volume outbound calling, a significant number of calls go unanswered or are directed to voicemail. Earlier, agents either had to wait through voicemail prompts to leave a message or skip the process entirely. Then came Answering Machine Detection (AMD), where the system would either not offe

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Answering Machine Detection

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Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

Service

Knowledge Base Article

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Supervisor Persona Report

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

marketing

Knowledge Base Article

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Configuring Smart Rules

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Widget Data Sources

Widget data sources are designed to support specific use cases, each containing relevant metrics and dimensions tailored to those needs. They provide particular metrics and dimensions, allowing you to customize your widgets to focus on the insights you want to monitor or report.Below is a list of al

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data sources for your widget

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

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YouTube

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Bazaarvoice Capabilities and Limitations

To utilize the Bazaarvoice channel to its maximum potential, you should be aware of its capabilities and limitations.​Note: Accepting or rejecting reviews is not currently supported in Sprinklr due to limitations with the API. Additionally, Sprinklr only receives reviews that have been accepted and

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channel:bazaarvoice

Bazaarvoice Capabilities

Bazaarvoice Limitations

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Knowledge Base Article

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Bazaarvoice