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FAQ Tool in AI Agent

The FAQ Tool enables your AI Agent to access and deliver answers from training content using Retrieval-Augmented Generation (RAG). This tool is designed to provide accurate, contextual responses to user questions by retrieving relevant knowledge and adapting it into a usable reply.Steps to Configure

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Core Tools

RS
Migrate Microsoft Exchange Accounts from EWS API to Microsoft Graph API

Microsoft has announced that Exchange Web Services (EWS) for Exchange Online will be deprecated starting October 1, 2026. After this date, integrations that still rely on EWS APIs will stop working.If your Microsoft Exchange Online account is currently integrated with Sprinklr through the EWS API, S

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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SES (Sprinklr Domain) Account Usage and Limitations Across Environments

SES (Simple Email Service) accounts are environment-specific. You can use an SES account in only one environment at a time within a customer setup. It cannot run simultaneously across multiple environments such as Development, Staging, and Production.Environment LimitationsAn SES account can be acti

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

SH
Summary Table widget

The Summary Table is a data visualization widget that displays data in a table format and allows users to compare and analyze trends over time quickly. One of the key features of the Summary Table widget is that it automatically displays reporting data for the previous period, allowing users to see

Insights

Summary Table widget

Knowledge Base Article

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Types of Widgets

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Survey Settings

In the Settings tab, you can configure the Survey Details, Page Settings, Button Settings, Survey Link Settings, and Language Switcher Settings of your survey.Survey DetailsIt includes the name of the survey and its Active/Inactive status. Survey Base language serves as the base language for transla

Surveys

Service

Knowledge Base Article

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Survey Builder

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TikTok Ads Reporting Metrics

Leverage this detailed list of all the TikTok metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all TikTok metrics, along with their descriptions.Metric Name in the Native PlatformMetric Name in SprinklrDescriptionBasicCPATiktok CP

marketing

Knowledge Base Article

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Metrics

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How to Create Alerts for Macro Addition, Deletion and Updation

The Alert Manager now includes a new Macro alert type, giving you real-time visibility into important Macro-level changes. These alerts help improve governance, security, and transparency across your workspace.Macro Events That Trigger AlertsMacro alerts are triggered when a Macro is:CreatedUpdated

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Alert Management

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How to set up and use Topic Purpose?

In the following article, we will discuss the significance of the Topic Purpose and how they are integrated with the Sprinklr Insights Value Realization dashboard. Topics is a basic entity under Sprinklr Insights. Both topics, as well as themes, are categorized based on their purpose. This is a pre-

Insights

Knowledge Base Article

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Using Topics

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Guided Workflow Screen Components - Checkbox Group

​OverviewA checkbox is an interactive element in a form that enables users to independently select or deselect options. Checkbox Group inputs allow for integrating multiple checkboxes. ​Various Fields in Checkbox GroupAPI Name: It is a unique identifier that can be used as a reference to the value o

Service

Knowledge Base Article

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Guided Workflow Canvas

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Configure API Node in Sprinklr IVR

The Configure API node in Sprinklr IVR enables integration with external systems to fetch data and execute actions. This guide provides a step-by-step configuration process and explains each technical field and parameter in detail.PrerequisitesBefore configuring the API node in IVR, ensure the follo

Service

Knowledge Base Article

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How to Setup Business Logic

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Boost Organic Pinterest Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Pinterest Posts

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities

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Permissions related to publishing

To make sure that the new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view messages within the Publisher, you may want to ensure that their roles are granted the right permissions. This article covers details about role-based Publishi

experience:space

Publishing - SES

article:howto

Publishing Permissions

+8

Knowledge Base Article

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Know More

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Manage your Requests

Learn how to manage your requests from the "My Requests" production dashboard.How it WorksClick the New Tab icon and go to Sprinklr Marketing > Marketing > Production Dashboards.From the Dashboard dropdown, go to Standard Dashboards and click on My Requests. Select the tab of the R

marketing

Request Forms

Requests

Knowledge Base Article

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Request Management

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Image Editor - Manual Editing

OverviewWhile creating a Post on the Sprinklr Marketing platform, you can add images and edit them to meet your requirements. The Image Editor can be used to create You can manually crop your image, add effects and filters, overlay images, shapes, and text, and tune the image according to your need

marketing

Knowledge Base Article

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Content Creation

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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Sprinklr Social: 26.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

+1

Knowledge Base Article

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26.7 Release (4th July '26 Onwards)

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

social

Knowledge Base Article

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Advanced Capabilities

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Configure Email Autofill Actions

Email Autofill rules automatically populate predefined information when an agent opens the email composer.Unlike outbound rules (which run at send time), Autofill rules update the draft during composition, allowing agents to review and edit before sending.Use Autofill rules to:Add recipients to CC o

Knowledge Base Article

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Outbound and Autofill Rules

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Creating Voice Applications using API

IntroductionThis article provides information on creating and updating Voice Applications and Voice Accounts using external APIs. The API simplifies lifecycle management by enabling automated provisioning and streamlined updates through intuitive and easy-to-integrate endpoints.Use CasesRapidly prov

Service

Knowledge Base Article

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Setting up Voice accounts