Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Govern Sprinklr Live chat Visibility from Salesforce

The Challenge ​Sprinklr Live chat is the capability that allows end customers to interact with brands via a messaging interface in real-time. Sprinklr Live chat is often deployed on websites and hence is called Website chat. However, its usage is not limited to websites, it can be installed on mobil

Knowledge Base Article

 • 

Overview

SH
Alerts

Email alerts for webhook failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketplace.  Steps

Knowledge Base Article

 • 

Troubleshooting and FAQs

SH
How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

 • 

How to Setup Business Logic

SH
How to Prioritise certain customer calls?

For some brands, it’s a requirement that the IVR favors some customers more than others. If two customers with two different issues - one critical and the other minor are waiting in the queue then the customer with critical issues should be given priority. This node helps in assigning priority to di

Knowledge Base Article

 • 

How to Setup Business Logic

SH
Managing User Details

How the user details features worksOnce you navigate to user details, you are able to see Overview, Permissions, Manage Signatures, Social Avatar, Notification Preferences and Security Settings.Navigate to User Details1. Login to your Sprinklr environment and click on your User Icon in the top right

Knowledge Base Article

 • 

Advanced Capabilities

SH
Manage Records via Guided Workflows

Entities are objects and contain multiple fields. Each object within an entity is referred to as a record, which is stored in the customer database.​There are 3 types of entities: System Entity, Standard Entity (Entities that are common across all partners like case/profile/task), and Custom Entity

Knowledge Base Article

 • 

Managing Records

SH
External Shareable Link

Learn how to generate an external shareable link to your reporting dashboard in order to share the dashboard externally, i.e. with external users.It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get External Link o

Knowledge Base Article

 • 

Scheduled Exports

SH
Add Annotations on graphs in Listening dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves, so can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To acces

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

SH
Visual Listening Governance in Listening

Revolutionize your brand monitoring with Sprinklr's Visual Listening Governance, providing a bird's-eye view of your brand's logos and their usage across various topics, saving you time and boosting efficiency.Sprinklr's Visual Listening Governance is a comprehensive solution to

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

SH
Connect with Google Data Studio

You can add Sprinklr as a data source in Data Studio to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your gl

Knowledge Base Article

 • 

Integrations

SH
How to Set Skills for the Calls?

Setting skills come handy when different sets of knowledge/ skills are required to resolve different types of customer issues. In such cases, setting skills in the IVR helps ACD in directing the call to the correct agent. Call gets assigned to the agent who possesses that particular skill. [Skills h

Knowledge Base Article

 • 

How to Setup Business Logic

SH
Behaviour of Conversational Survey Node on different Channels

Behaviour of Survey node on Instagram as a channelTypeStatusSurvey ResponseCommentsSingle SelectPassSelected OptionPlain Text, Options as 1,2,3Multi SelectFailMulti Select is not supported on InstagramDropdownPassSelected OptionPlain Text, No AssetShort AnswerPassAs TypedConverts everything into low

Knowledge Base Article

 • 

Conversational Survey

SH
News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Knowledge Base Article

 • 

Web Sources

SH
Steps to Trigger a Discovery Run

How to trigger a Discovery Run:Open the Conversational AI Persona App and go to "AI Tools". Click on "Discovery Runs"​To start a new discovery run, click on "Add Discovery Run" in the top right corner and select the desired option.​If you want to use existing data from

Knowledge Base Article

 • 

Discovery Runs

SH
Value of Ads Manager Pivot

SUMMARYThis article will cover the value of ads manager pivot and how it can help different personas. ValueData-driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in

Knowledge Base Article

 • 

Getting Started

SH
Best Practices for Stats Imports

SummaryThis article covers all best practices for Stats Import  Best PracticesUse the exported file from your 3rd party solution to create your template.There should be atleast one column of a unique identifier. Campaign IdAd Set IdAd Channel IdAd NameCreative Name (works only for Linkedin)Google An

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Create a Thread in Advocacy

In Sprinklr, Discussion forums are the platforms where users can engage in discussions by posting messages on various topics. These forums are structured as a series of conversations or threads, each consisting of an initial post and subsequent replies. Users can participate in discussions, ask ques

Knowledge Base Article

 • 

Content Curation

SH
Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Knowledge Base Article

 • 

v18.2 Winter Release (February)

RS
View Activity ​Details for Published UGC Assets

With the Published Activity support for user-generated content, you can monitor the publishing activity of UGC assets, identifying which social accounts have posted the content and the corresponding market or region​. Steps to View Activity ​Details for Published UGC Assets​Click the New Tab icon .

Knowledge Base Article

 • 

Advanced Use Cases

RS
Archive Projects

OverviewYou can archive a Project that has been completed, deferred or canceled. This puts the Project in an archive without deleting it so you can restore or refer to it at a later date. You must be the owner of a Project to archive it. Archive a Project1. Navigate to the Portfolios window. Locate

PM_PORTFOLIOS_2

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

 • 

Manage Projects