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Bulk export users

Sprinklr allows you to export user information in bulk, from across different workspaces. With the export, you get details about every user, their primary details, custom fields and even the login counts, if selected.  You can update the details and bulk import to reflect changes on the platform. Th

Knowledge Base Article

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Getting started

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Knowledge Base Article

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Roles and Permissions

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Configuring Source Selection for Voice Cases

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

Knowledge Base Article

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Configuring Source Selection for Voice Cases

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Create a PII Masking Template in AI+ Studio

Masking is the process of hiding or obfuscating sensitive information to protect it from unauthorized access. AI+ Studio allows you to create masking templates to define how sensitive data should be masked, ensuring compliance with security and privacy policies. This guide explains how to create a P

Knowledge Base Article

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PII Masking

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Source Citation

IntroductionIn this article, we illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. When reviewing the output in Raw Response, you can identify the sources

Knowledge Base Article

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Setting up FAQ+ bot

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Add an Account Group

An Account Group, i.e., a group of multiple accounts, can be created by individually selecting accounts to add (static), or based on a property or properties (dynamic). Grouping accounts within a group allows you to perform actions simultaneously on all the account types, given that the user has bee

Knowledge Base Article

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Manage Account groups

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Publishing Articles Externally via API

You have the capability to publish articles created in the Sprinklr Knowledge Base externally via API.once an article is created and approved, simply click the Publish button at the bottom of the private article. This action will automatically set the toggle to "on" in the knowledge base builder, pu

Knowledge Base Article

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Publishing via API

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Knowledge Base Article

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Nailed Up Connection

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Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

Knowledge Base Article

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Create & Manage

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

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outbound column

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Knowledge Base Article

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Leverage AI for better engagement

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Update DAM Asset Created from the UGC Asset in UGC Rules

We have introduced the ability to update DAM asset created from the UGC asset in UGC rules. You can use this capability by choosing the DAM update actions.To Update DAM Asset Created from the UGC Asset in UGC RulesClick the New Tab icon . Under Governance Console, click Manage Rules within Platform

Update DAM Asset Created from the UGC Asset in UGC Rules

Update DAM Asset Created from UGC Asset

Knowledge Base Article

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UGC rules

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Knowledge Base Article

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Website Installation

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Knowledge Base Article

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Glossary

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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About X Campaign Budget Optimization

Previously, X required advertisers to set a daily budget at the campaign level as well as offered an optional total campaign budget. Advertisers could not specify a daily budget at the ad group level and the same is aligned within Sprinklr.X has recently rolled out a significant change that incorpor

Knowledge Base Article

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Publish Twitter Ads

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Add or Create a Dashboard:To create an Engagement Dashb

actions in engagement dashboards

Engagement - SES

Engagement Columns

Actions

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Knowledge Base Article

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Getting started with Social Engagement

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Enable/disable data fetching for Topics

Enable or disable data fetching for one or more topic queries simultaneously in Social Listening. The enabling/disabling of data fetching helps you to manage your listening data based on the topic or topic groups. Data fetching implies pulling data as per your topic query in the form of messages. Th

Knowledge Base Article

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Topic Creation & Setup

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Knowledge Base Article

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Setting up Speech Profiles

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here

Knowledge Base Article

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Standard reporting dashboard for Facebook

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Manage all SMS distributions

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Problems SolvedStreamlines the method of distributing

Knowledge Base Article

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SMS Distribution