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Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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WhatsApp Distribution

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Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

social

Command Center: Alerts visualization for faster response and action

command center

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Knowledge Base Article

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Display

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How to Optimize Ads Based on their Comment Sentiment via Rules

Monitor your campaign performances closely, mitigate risks by getting insights about any negative sentiments on your posts and optimize your campaigns for better performance.​Social networks are the most influential medium for finding inspiration for purchases. What other people say about a business

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Optimization Rules Using Comment Sentiment

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

marketing

Event

Knowledge Base Article

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Configuration & Setup

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Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

marketing

Knowledge Base Article

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Governance

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Action with Auto import rules

In this article we will cover the descriptions for various actions in Auto import rules.Auto Import Rule Actions — DescriptionsTermsDescriptionAssign a Message to a User/QueueAdd to Partner QueueRefers to adding the message to a previously created Partner Level Queue.Add to Client QueueRefers to add

auto import

module:rule-engine

social

Rule Engine

Knowledge Base Article

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Auto import rules

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Connect CreatorIQ Creator Posts to a Sprinklr Campaign

OverviewBrands often want to measure creator content performance alongside their broader marketing efforts. By linking CreatorIQ creator posts to a Sprinklr campaign, you can compare creator performance with organic and paid content using the same campaign reporting framework.To include CreatorIQ co

Knowledge Base Article

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Creator IQ

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Manage Overtime Policies

Overtime Policies allow Workforce Managers to control which agents can apply for Overtime Slots. You can set limits on daily and weekly overtime duration to maintain a healthy work balance. These policies help eliminate manual tracking, reduce inconsistencies in overtime allocation, and ensure agent

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Manage Overtime Policies

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How to Create a Keyword Query?

To learn about Keyword Matcher Query, See What is Keyword Matcher Query?Steps to Add a Keyword QueryOpen the Conversational AI Persona App and go to "Build". Click on "Keyword Queries"To add a keyword query, click on "Add Keyword Query" in the top right cornerSelect &qu

Service

Knowledge Base Article

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Keyword Query

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Automate Twitter Feedback Cards

You can automate the process by which Twitter Feedback cards are sent to your followers. Automating Twitter Feedback Cards ensures consistency in your requests for feedback and will save time for your Customer Service team.Once Feedback is given, users will have the option to Tweet their experience,

social

Service

Knowledge Base Article

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Automated interaction with customers

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Dynamic Record Manager - Configuration and Use

Before you BeginEnsure that a record for a custom entity is created in the Custom Entity Manager, with at least one entry, to display records. Additionally, you will have to configure a record in the Entity Manager and enable its view in the Persona App Manager.OverviewThe Record Manager serves as t

Service

Knowledge Base Article

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Entity Studio

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Subscribe to an Inbound Queue

OverviewYou can add yourself as a subscriber to Inbound Message queue type. If any message is added to the inbound message queue to which you have subscribed, then you will receive a notification. [New feature in v8.5]Ensure that the notification settings of Message Added to Queue under Inbound

marketing

Insights

article:howto

Service

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Knowledge Base Article

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Queue

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Channel Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in various social media channels.FacebookEntitiesImage GuidelinesVideo GuidelinesReel

Publishing - SES

social

Social - SES

Media Guidelines

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Knowledge Base Article

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Know More

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. When you create a new widget in a reporting dashboard using the Service Analytics data source, the Survey Summa

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Survey Reports

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Call Disconnection Reasons and Error Messages

This article lists the call disconnection reasons and error messages that may appear in the Care Console. These messages help contact center agents, supervisors, and administrators understand why a call ended orfailed, and whether any follow‑up action is required.The reasons are grouped based on the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Call Disconnection Reasons and Error Messages

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Cross-Post Live Videos on Facebook Pages

Sprinklr allows you to cross-post live videos on Facebook pages. If you manage multiple Facebook Pages, you can cross-post live videos across all those pages from Sprinklr. This article will cover the steps to publish a cross-post live video on multiple Facebook Pages.PrerequisitesYour account must

social

Knowledge Base Article

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Create a post on Facebook

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Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

Service

Knowledge Base Article

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Reporting Audit Logs

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

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Callback Overview

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

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SSO