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Set Signature using Autofill Rule

You can use the Set Signature action in the Rule Engine to create an autofill rule that dynamically updates your signature in real time. This feature automatically updates the signature whenever custom fields, account information, or other data change, even if a signature has already been added. Thi

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Set Signature

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Create Reclame Aqui columns in the Engagement Dashboards

Using Reclame Aqui you can share information and reviews on social business, customer service, and reputation. If you use Reclame Aqui from the Sprinklr patform, you can not only track the engagement on the channel, but also get reporting on the activities on the channel from your account. This arti

social

Reclame Aqui columns in Engagement Dashboards

Reclame Aqui

Create Reclame Aqui columns

Knowledge Base Article

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Reclame Aqui

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Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

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Microsoft Teams columns in the Engagement Dashboards

Knowledge Base Article

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MS Teams

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Reporting for Tumblr

Sprinklr reporting will include data from your added Tumblr accounts in Inbound Volume and Outbound Engagement. There are a number of Tumblr-specific metrics that you can use to create custom Reporting widgets and dashboards:TermDescriptionTumblr Blog FollowersThe number of users currently following

Reporting for Tumblr

social

Knowledge Base Article

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Tumblr

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

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Knowledge Base Article

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Stack Exchange

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Add a Reclame Aqui account

Reclame Aqui is a website that you can use to post complaints about products and services offered by various companies. Reclame Aqui is also a platform for sharing information and reviews on social business, customer service, and reputation. If you are using Reclame Aqui, you can use it from the Spr

Add an Reclame Aqui account

Add Reclame Aqui account

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Reclame Aqui

Knowledge Base Article

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Reclame Aqui

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Stack Exchange Capabilities and Limitations

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answer

Stack Exchange Capabilities

social

Stack Exchange

Stack Exchange Engagement

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Stack Exchange

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Create an Engagement Column for Slack Group Chat

This article guides you through the steps to create an engagement column in the engagement dashboard for Slack group chat.Steps to Create an Engagement Column for Slack Group ChatClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Das

social

Knowledge Base Article

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Slack

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Overview of Social Channel Capabilities in Advocacy

In this article, we will cover the type of media available for sharing on different social channels that are present in Advocacy.Advocacy Site SharingThe following capabilities are supported for Advocates to be able to connect their social media accounts and share with their followers.FunctionalityA

Advocacy - SES

social

advocacy capabilities

advocacy limitations

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Knowledge Base Article

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Content Sharing

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. It belongs to the Survey Reports Report Group.The Survey Summary Report provides the total count of Surveys sen

Service

Knowledge Base Article

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Detailed Report Glossary

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Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

Service

Knowledge Base Article

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Detailed Report Glossary

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Metric-based filter

We have introduced 7 new metric-based dimensions that you can use as a filter at the dashboard-level, widget-level, and section-level. The below dimensions will help you filter the user engagement data as per the defined values – DimensionUse as filterUser FollowerThis will filter the user engagemen

Insights

Knowledge Base Article

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Custom Listening dashboards

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Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

Sprinklr Service

New Article

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26.1.1

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Unified Routing Overview

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Journey Elements - Actions and Conditions for all your Marketing use-cases

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsSend Message: This action element sends a message on the m

marketing

Journey Facilitator

Customer Journey

Actions in Journey

Knowledge Base Article

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Journey Conditions and Actions

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UTM Manager

What is UTM? UTM refers to "Urchin Tracking Module" parameters. UTM parameters are tags added to URLs in order to track the source, medium, campaign, and other relevant information about a link's origin and the context in which it's being clicked.   UTM parameters are used in digit

marketing

UTM Manager

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Apply Web Analytics

A lot of companies struggle to show the effectiveness of social media marketing even with an increase in their spend on social media ads and platforms. With additional analytic information and software, companies can begin to provide this quantitative analysis.​With the help of this article, you can

social

Knowledge Base Article

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Manage Accounts

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

26.1

Advocacy - SES

social

Sprinklr Social

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Knowledge Base Article

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End Users

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Create Listening dashboard widgets to visualize data in real-time

Learn how to create Listening Dashboard Widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Listening Dashboard Widgets are customizable widgets that you can add to a Listening Dashboard to visualize data. They allow you to engage with relevant data sets and help you lis

Listening Widget

Insights

Difference Between Standard and Custom Dashboards

Create Listening Dashboard Widget

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Knowledge Base Article

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Listening Dashboards