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Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Knowledge Base Article

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Storage Details

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Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

Knowledge Base Article

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Other Publishing Capabilities

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Configure Custom Fields for Advocacy

Sprinklr's Custom Fields can be used to segment your advocates within Advocacy Marketing. When screening for advocates, screener questions can be utilized to help determine which potential advocates should be approved based on their answers.Note: Use of this feature requires that Advocacy Marke

Advocacy

Custom Fields

screener

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Enablements

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Prerequisites - Whatsapp Account Addition/Migration

​1. Admin-level access to the Meta Business Manager. The person whose personal Facebook account is attached to the signup flow must be an admin of the Business Manager account in order to set up WhatsApp Business accounts.2. Use this link to check for Facebook Business Manager access. If you don

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WhatsApp Account Addition

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Capacity limits for Channels

Unified Routing enables users to create multiple Capacity Groups inside a Capacity Profile depending on the number of channels (Social, Email, Voice, SMS, etc.) from which the incoming cases come from. In this way, an agent can be assigned cases from multiple channels at a time and we can individual

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Additional Use Cases

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Publish and Manage X Threads

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

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Publish and Manage Threaded Tweets

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Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

Smart Compliance

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Smart Compliance Scoring

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How can data be exported from Sprinklr and Integration with other system

Reporting exports offer a way to download the information in Sprinklr Reporting dashboards or widgets in a variety of formats. The objective of this article is to walk you through different types of export that can be performed in Sprinklr to extract the ReportingDashboard data. You may also opt to

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Reporting Use Cases

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Global and Workspace Users

User types in the Sprinklr Platform are divided into four levels, shown below from the highest level of access to the lowest level of access.Note: Workspace-level roles override Global-level roles.Global AdminGlobal UserWorkspace AdminWorkspace UserGlobal Admin Global Admin CapabilitiesGlobal Admin

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Advanced Capabilities

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

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Instagram Post Insights

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Use Linkedin Reactions

LinkedIn Reactions are a set of expressions that offer users a way to participate in conversations easily, and communicate with their network. In this article, you will learn about how to use LinkedIn reactions in Sprinklr.Like, Unlike, React to PostsClick the New Tab icon . Under the Sprinklr Socia

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Engagement on Linkedin

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How to Tag Facebook Pages in Ad Creatives

Tag your Facebook pages in your creatives and get more visits from your potential customers.You can tag other Facebook Pages within your Ad Creatives in Sprinklr Marketing (Ads) to give your ad a better reach and visibility. This will allow you to tag additional pages to generate and collaborate con

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How to tag Facebook pages in Ad Creatives

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Knowledge Base Article

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Configuration

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Integrate Customer-Facing Guided Workflows on Community

Guided Workflows for customer self-service is a feature that enables you to create and implement interactive step-by-step workflows on your Sprinklr community platform. These workflows serve as a digital self-service solution, empowering customers to find answers and solutions to their queries indep

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Guided Workflows on Sprinklr Community

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How to Gather Language from Customer

As the name suggests, this node decides the language in which the IVR will continue based on user input.   ​Components Node name and Content Box work in a similar way in all nodes. Other major components are:  Always ask language checkbox: If a user calls multiple times on the IVR, a default languag

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Setup Brand Communication and Take Customer Input

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How to Deflect the Customer From IVR to Other Channels

This node is used to change the communication channel with the customer. Deflection is possible for 4 channels - SMS, Email, Whatsapp and Live Chat.  Use cases Customer came through IVR i.e. voice but due to high wait time, he prefers to chat with the agent on Whatsapp.   ​​Components Deflection typ

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Setup Brand Communication and Take Customer Input

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Reporting on Smart Responses

You can view reports on Smart Responses predicted and used by the agents by creating widgets using ​​Smart Response​​ ​​Dimensions and Metrics​​.​​To know more about the dimensions and metrics of the Smart Response model, see the table below.​​Dimension​​Description​​Smart Response Text​​Text displa

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Smart Responses

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Data Export Capabilities

In this article, we will cover the export capabilities within the Sprinklr platform.ModulesCapabilitiesSprinklr SupportedSocial CoreEngagementExport Engagement Dashboard ColumnYesReportingExport Reporting DashboardYesAsset ManagementExport Asset Management DashboardYesGlobal Editorial CalendarEditor

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Scheduled Exports

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Response Compliance​ Reporting

In Agent Assist, you have the ability to create a reporting widget that allows you to track and analyze response compliance. By configuring the widget, you can plot different metrics and dimensions to gain insights into the compliance of outbound messages. This includes monitoring if any flags were

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Response Compliance

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Location Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can customize your ad creatives for different geo locations by enabling Location Asset Customization (LocAC). It will allow you to customize creatives based on a user's geography. This capability is very similar to Language Customiza

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Facebook Ad Formats