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Filtering in Editorial Calendar

In this article, you will learn how to apply a filter in Editorial Calendar. It can be done normally through the Add Filter option in the Editorial Calendar or you can create a quick filter and apply it for repeated usage. Use the filters to effectively view your content on the Editorial Calendar.To

Filter the Editorial Calendar

marketing

About Editorial Calendar

Actions in Editorial Calendar

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Knowledge Base Article

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Calendar Actions

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Explore Option in Reporting Widgets in the Mobile App

From Reporting in the Sprinklr Mobile App, you are able to drill-down into widget data for further analysis.Enhancement in Reporting in the Mobile App<span class="doc-editor__marks__fontHighlight" style="background-color:rgba(255, 255, 255, 1)"><span class="doc-editor__marks__fontFamily" st

Insights

social

Service

Knowledge Base Article

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Explore Options in Reporting Widgets

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Initiate Workflow Automatically on your Request

Create an initiate workflow rule to trigger workflows on requests received via request forms. This way you can automate the process of initiating workflows in bulk on requests based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all th

marketing

Request Rules

Workflow Engine

initiate workflow

Knowledge Base Article

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Request Rules

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How to Set the Approval Workflows While Publishing

In this article, you will learn about how users can set the approval path while publishing any post through the Quick Publisher window or using Outbound Rules.​Steps to Set Approval Workflows While PublishingClick the Publishing Options icon in the top right corner of the Navigation Bar. Select the

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Approval Workflow

Publishing - SES

approval

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Knowledge Base Article

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Approval workflows

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Sources FAQs

Below are some of the frequently asked questions about Sources in Location Insights –What is meant by sources in Location Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client specific data into Sprinklr to run AI models on, are known as sources.How i

Insights

Knowledge Base Article

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FAQs

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Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

social

Knowledge Base Article

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Getting Started - Facebook

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Service

Knowledge Base Article

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Website Installation

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Guided Workflow Canvas

OverviewThe guided workflow canvas serves as the builder's workspace, where you can add nodes to execute different actions. By placing and connecting these nodes on the canvas, you can visualize the flow of your guided workflow through a clear and intuitive diagram. Here are the key functionalities

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who your tagge

article:howto

social

stage:final

Knowledge Base Article

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Profile tags

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Enhanced Audio Controls for Agents

The Global Audio Settings feature in Sprinklr provides agents with the ability to control and customize their audio input and output devices during calls. This feature enhances flexibility, allowing agents to manage how they hear and speak to customers, ensuring that they never miss important calls

Service

Knowledge Base Article

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Headphones Integration in Call Controls

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Set Task Queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

Task

Task Rule

Rule Engine

Knowledge Base Article

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Task Rules

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Facebook & Instagram Advertising Parity

Learn about Sprinklr's capabilities on Facebook advertising that are at par and even better than you can get on the native platform.​Last reviewed: 2nd Jul 2026Last updated: 2nd Jul 2026​Note: The last reviewed date denotes when the article was reviewed for any changes.The last updated date den

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marketing

20.7.1

20.10

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Knowledge Base Article

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Advertising Channel Parity

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Upcoming Status for Agents

Agents are assigned cases when they are in available status defined in the work queues(called productive status). While working on cases, if agent intend to stop recieving new cases, they change their availability status to non-available status (called non productive status). This might result in fo

Sprinklr Service

Unified Routing

Updated Article

26.4

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Knowledge Base Article

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Additional Use Cases

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Watcher View

The Watcher View allows users to monitor game progress and player performance across all assigned games.Note: The Watcher View is strictly read-only. Watchers can view games, open dashboards, access drilldowns, and analyse player-level performance but cannot modify game configuration, players, targe

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Sprinklr Social: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: The content on this page is subject to ch

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionDeprecat

social

Sprinklr Social

Social - SES

26.1.1

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Knowledge Base Article

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Facebook reporting glossary

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

social

URL shortening

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Knowledge Base Article

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URL Shorteners

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers. Step 1: To Add an SSO Service ProviderClick Launchpad or New Tab . Under Platform Modules, select All Settings within Settings.From the

experience:space

Insights

social

Service

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Knowledge Base Article

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SSO