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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

26.10

social

Reporting - SES

Sprinklr Social

+2

Knowledge Base Article

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Reporting glossary

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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

RS
Create Ticket Fields

In Sprinklr, a ticket is treated as a case with an important distinction that it has a parent case associated with it. As an individual entity, a ticket behaves exactly like a case, with all the same functionalities, but it is linked hierarchically to a parent case.This structure is particularly use

Service

Knowledge Base Article

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Create Ticket Fields

RS
Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

social

Knowledge Base Article

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Capabilities and Limitations - Yotpo

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VIEW_CASE_MESSAGE

The Case Message view consolidates all messages associated with a case across channels, including both customer and brand messages. It captures message identifiers, sender details, channel, participating agents, account context, and message metadata. Below are some of the scenarios where this Report

Knowledge Base Article

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Views

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Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Enablement of Kill Switch

OverviewManage the risk of PR crises with the ability to automatically stop publishing across various social channels by enabling the kill switch rule. Kill Switch BehaviourWhen the Kill Switch is enabled:No new posts can be shared on the platform.Scheduled posts for already active parent posts will

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Use Sprinklr AI+ to create Listening Themes automatically

Looking to effortlessly create, edit, refine, and save themes? Learn how to create Listening Themes using Sprinklr AI+ and make the Theme creation process simpler and automatic.Users used to foresee the mentions inside the dashboard and then bucket certain kinds of mentions in Themes to get more cle

Sprinklr AI+

Create Listening Themes

Insights

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Specialised AI Insights Features

Sprinklr Specialized AI Insights Features provide advanced, AI-driven analytics to uncover deep, actionable insights from vast volumes of customer interactions and social data. These features go beyond basic reporting by leveraging machine learning and natural language processing to identify trends,

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights Specialized AI Use Cases

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Visual Insights custom dashboard

While the Visual Insight module provides a ready-to-use dashboard that allows you to easily analyze the overall generation of your logo impressions. If you have specific or custom needs that are not met by the standard Visual Insights dashboard, you can create a custom Listening dashboard.These cust

Insights

Visual Insights Custom Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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Campaign Monitoring

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.The goal of voice c

Service

Knowledge Base Article

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Campaign Monitoring

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Embed Advocacy Intranet Widget in MS SharePoint

Sprinklr allows you to view and discover advocacy content from your SharePoint intranet. This integration connects the Sprinklr Advocacy product to Microsoft SharePoint. Unify the advocates' experience by enriching, deflecting, and triaging appropriate interactions on modern channels to SharePo

Advocacy - SES

social

Sprinklr Social

Social - SES

+3

Knowledge Base Article

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Integrations Enablement (Advocacy)

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How To Setup Automated Campaigns

What are automated Campaigns?  Sprinklr's Automated Campaigns is a feature that streamlines social ads publishing, saving time and improving collaboration for more efficient campaign creation and management. It can be integrated with Google Sheets, where users can leverage the familiar int

marketing

Knowledge Base Article

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Campaign Configuration

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Disabled Account Switching in Facebook DM Replies to Prevent Publishing Failure

Introduction In today's digital landscape, effective communication with fans and customers is key to maintaining loyalty and engagement. A common feature on platforms like Facebook is the ability to send replies to fan comments privately. However, this interaction can be disrupted if you mistak

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

experience:space

Set up Social Sign-On

Insights

social

+9

Knowledge Base Article

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SSO

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Transactions

Transactions allow you to capture and retain data about individual customer interactions. Each transaction represents a specific event at a specific point in time and is linked to the relevant audience profile. Unlike profile data, which describes the customer and typically reflects the latest known

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Audience Management

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

social

+1

Knowledge Base Article

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Leverage AI in publishing

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Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

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Record Manager - An Overview