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Trustpilot capabilities and limitations

Sprinklr supports a number of engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per review, so if you write several replie

trustpilot

reviews

channels

rating

Knowledge Base Article

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Trustpilot

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Create a column for Carfax

After the Carfax account is added in Sprinklr, you will be able to pull in all your native reviews and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Carfax that can be added to the dashboard. In this article we will cover the steps to create an engagement

article:howto

carfax

stage:final

Knowledge Base Article

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Carfax

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Publish to SlideShare

SlideShare is a platform that hosts professional content comprising of presentations, documents, infographics, etc. Using the social publishing tool of Sprinklr, you can easily schedule and publish presentations as well as set its privacy. You can also publish your presentations as downloadable file

experience:space

article:howto

cloud:social

product:spe

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Knowledge Base Article

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Slideshare

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Publish to MS Teams

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to MS Teams. This article describes MS Teams' specific capabilities for publishing. You can publish to MS Teams Channel and MS Teams Profile. To publish to MS Teams Channel and MS Teams ProfileClick the N

Publish to MS Teams

Knowledge Base Article

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MS Teams

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Track User Participation

User Reporting dashboards on Advocacy Reporting give an overview of user participation, adoption, and their distribution.  With these dashboards, the admin can get a full picture of how many users are actively using the platform and get detailed data of their properties like their Region, Depar

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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TikTok Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns. Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's environment is e

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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How to add more Instagram hashtags when your quota has reached its limit

Learn how you can free up your Instagram hashtags quota to add more Instagram hashtags.The Hashtag search for Instagram allows you to find public photos and videos tagged with a hashtag relevant to you or your brand. You can add up to 30 unique hashtags on behalf of an Instagram Business or Creator

Knowledge Base Article

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Best Practices

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RSS Feeds Integration in Advocacy

RSS (Really Simple Syndication) feeds are a format used to distribute frequently updated content from websites or blogs. Admins can integrate RSS feeds from into the Advocacy site so that articles from any internal/external site can be automatically published on the Advocacy site and can be shared

Knowledge Base Article

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Integrations

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Snapchat Advertising Parity

Learn about Sprinklr's capabilities on Snapchat Advertising that are at par and even better than you can get on the native platform.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of more than 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowin

Engagement

paid

Ads Manager

publishing

+2

Knowledge Base Article

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Advertising Channel Parity

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X Advertising Parity

Learn about Sprinklr's capabilities on X Advertising that are at par and even better than you can get on the native platform.​Through X Ads in Sprinklr, you can advertise to an audience of more than 535 million global monthly active X users (https://business.x.com/en/advertising.html) allowing

Knowledge Base Article

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Advertising Channel Parity

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What Can Cause TikTok Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs

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What Can Cause Pinterest Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs

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Add X Pages

Adding a X account in Sprinklr allows you to view, engage with, publish to, and manage your tweets. X is a social platform used to communicate and stay connected by exchanging quick, frequent messages, which may contain photos, videos, links, and text.To Add a X AccountClick the New Tab icon. Under

Knowledge Base Article

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Setting up Twitter in Sprinklr

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Account Controls for Facebook Ad Accounts

Account controls enable you to choose how your ads are delivered based on specific requirements, such as age restrictions or geographic limitations. These controls apply to all campaigns in your ad account.Account controls give you reassurance that when you choose settings that use AI, such as Advan

Knowledge Base Article

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Setting Up Facebook in Sprinklr

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Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to add i

Knowledge Base Article

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Best Practices

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Snapchat Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Snapchat. For example, How to track which segment of your audience is performing bet

Knowledge Base Article

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Reporting & Analytics

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How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)To have your company’s logo

Train Your Logo

Knowledge Base Article

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Setting Up Logo

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Creating a Photo Text Topic

With PhotoText (or text inside image / OCR), you will be able to search for text inside the images to get additional insights into your impressions.To create an OCR/Photo Text TopicClick the New Tab icon. Under Sprinklr Insights, click Topics within Listen. On the Topics window, click Add Topic in t

Create Photo Text Topic

OCR Topic Setup

Knowledge Base Article

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OCR Topic Setup

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Publish to Tumblr

This article is a guide to publishing on Tumblr using the Sprinklr platform. Check out the steps and start publishing content to Tumblr to engage your target audience.To Publish to TumblrClick the Publisher icon  in the top right corner of the top navigation bar and select Create Post.In the Create

Publish to Tumblr

Publishing to Tumblr

Knowledge Base Article

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Tumblr

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Annotate Video asset

Sprinklr provides you the ability to annotate video assets within asset manager. Reviewer can highlight a part of asset and mentions users to share feedback. All added annotations would be visible in the notes of the assets. This capability allows users to save time and promote efficient workflows.

Annotate Video asset

Video asset Annotation

video asset

Knowledge Base Article

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Advanced Capabilities