Login
Support
Sprinklr
  • Enterprise Offerings
    Sprinklr Digital Twin

    Sprinklr Service

    Overview

    Inbound Voice
    Outbound Voice
    Social Customer Service
    Live Chat Support
    Communities
    Conversational AI Platform
    Conversational IVR
    Knowledge Base Software
    Unified Agent Desktop
    Agent Assist
    Omnichannel Routing
    AI-Powered Quality Management
    Supervisor Console
    Conversational Analytics
    Workforce Management
    Reporting and Analytics
    Omnichannel Surveys
    Guided Workflows
    Service Command Center

    Sprinklr Social

    Overview

    Social Publishing and Engagement
    Employee Advocacy
    Social Marketing for Distributed Teams

    Works Best With

    Social Listening
    Social Advertising
    Conversational Commerce
    Social Customer Service

    Sprinklr Insights

    Overview

    Social Listening
    Competitive Insights and Benchmarking
    Product Insights
    Location Insights
    Visual Insights
    Media Monitoring and Analytics
    Sprinklr Surveys

    Sprinklr Marketing

    Overview

    Content Marketing and Campaign Planning
    Social Advertising
    Marketing Analytics
    Ad Comment Moderation

    Platform

    Overview

    Sprinklr AI
    Sprinklr AI+
    AI Studio
    Security
    Integrations
    Sandbox
    Display
    Presentations
    Active Data Retention
    API
  • CPG
    Financial Services
    Government
    Retail
    Technology
    Telecommunications
    Travel & Hospitality

    Marketing Teams

    Overview

    Crisis Management
    Content Lifecycle Management
    Social Media Management
    Compliant Digital Selling
    Franchise Digital Management
    Executive Reputation Management
    Industry Insights and Competitive Intelligence
    Creative Insights and Production Optimization

    Customer Service Teams

    Overview

    Omnichannel Contact Center
    Customer Self-Service
    Digital Customer Service
    Outbound Campaign Management
    Workforce Engagement Management
    Contact Center Intelligence
    Social Customer Service
    Conversational Commerce
    Proactive Digital Engagement
  • Unified-CXM
  • Customer Stories
    Sprinklr Champions
    Sprinklr Community
  • Our Story
    Leadership
    Newsroom
    Partners
    Careers
    Investor Relations
    Security & Data Privacy
    Sustainability
  • Sprinklr Social ROI Estimator
    AI Maturity Assessment
    CX-WISE
    Analyst Reports
    Sprinklr Demo Center
    eBooks & Reports
    Events & Webinars
    Blog
    Unified-CXM Guide
    Forbes Influential CMO 2024
    Our Services
    Training
    For Agencies
    Help Center
    Release Notes
    Contact Us
Pricing
  • Home
  • Search

Can't find what you're looking for?

Ask a question

  • Sprinklr Help Center
  • Search
Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.5K)

SH
Add a Nexmo Account

Nexmo SMS enables brands to send and receive messages through Nexmo directly from their applications. Nexmo provides a way to communicate with one another domestically and internationally.Within Sprinklr, you can add a Nexmo SMS account and create custom reports, too. With volume, producti

SMS

Journey Facilitator

Knowledge Base Article

 • 

SMS

RS
Publish Facebook Live Video (Distributed User)

Sprinklr leverages Facebook’s API support of Facebook Live, which means brands can manage their Facebook live streaming content through Sprinklr alongside other social content. You can publish and report on your Facebook Live video, all within Sprinklr.Use Sprinklr’s management of Facebook Live to c

Facebook Live Video

Facebook Live

Social - SES

Facebook Channel

+1

Knowledge Base Article

 • 

Publishing & Calendar (Distributed User)

SH
Publish Video on Twitter

Sprinklr gives you a smarter way to manage your presence on Twitter. You can leverage your Twitter account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing capabilities to enhance the content you publish to Twitter. It allows you to easily sched

Knowledge Base Article

 • 

Publish Video on Twitter

RS
Add or Remove from Queues Node

IntroductionThe “Add or Remove from Queues” node allows addition or removal of messages and cases from directly within the dialogue tree. Some examples where you can use the Add or Remove from Queues Node in your Dialogue trees include -Automatically assign cases to specific queues based on set crit

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

RS
Running and Activating Connector

This article explains the process of activating connectors within the platform, focusing on the differences between recurring and non-recurring connectors. Non-recurring connectors are automatically activated by default, while recurring connectors require manual activation. Once activated, recurring

Knowledge Base Article

 • 

Running and Activating Connector

RS
Additional Settings

Once a data connector has been created, users or user groups can be specified and given the ability to view, modify, or delete the connector. For non-recurring connections and any manual connector run, you can also send users an email to inform them of the successful completion of the run or to warn

Knowledge Base Article

 • 

Additional Settings

RS
Configuring Source Specific Settings for Voice Cases

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

Knowledge Base Article

 • 

Configuring Source Specific Settings for Voice Cases

RS
Configuring a Freshdesk Standard Connector

The Freshdesk Standard Connector enables the user to import email and channel agnostic cases from Freshdesk into the Sprinklr platform in a channel agnostic manner. Using the Freshdesk Standard Connector eliminates the need for the customer to put the files in an SFTP/S3/GCS bucket in the Sprinklr s

Knowledge Base Article

 • 

List of Supported Connector Types

SH
Ads Composer Roles & Permissions

This guide outlines the process of granting role-level permissions through your platform’s Governance Console. Proper role assignment is essential for managing user access effectively and ensuring security across your workspace or customer setup. This article provides step-by-step instructions on cr

Knowledge Base Article

 • 

Getting Started

RS
How to Configure Budgets in Ads Composer

While composing an Ad, in Addition to configuring the budget for each ad-sets individually within an Ads campaign, Sprinklr allows you to search the ad set based on the keyword associated with each ad set to narrow down on the specific ad sets within an Ad campaign. You can filter the Ad-sets, even

Knowledge Base Article

 • 

Functionalities

SH
Value of Ads Manager Pivot

SUMMARYThis article will cover the value of ads manager pivot and how it can help different personas. ValueData-driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in

Knowledge Base Article

 • 

Getting Started

SH
How to Check if Creatives are Resonating with Audiences in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping various creative elements, you can check which element has been resonating well with your audienceEvaluate CreativeNavigate to the Ads Pivot dashboard.Click on the pencil icon on the right to open the P

Knowledge Base Article

 • 

Advanced Use Cases

SH
Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Knowledge Base Article

 • 

Setting up ACW

SH
Import Multiple Exclusion Locations

Overview You can now import multiple exclusion locations in Ads Composer for Facebook.  To Import Multiple Exclusion Location Navigate to Ads Composer.                                                                          Input Facebook Paid Initiative details including adding your Facebook Ad Ac

Knowledge Base Article

 • 

Google Analytics

SH
Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

+5

Knowledge Base Article

 • 

PowerReviews

SH
Sprinklr Marketplace UX for Adobe Analytics Integration

This article will assist you with the new marketplace UX for Adobe Analytics connectors.To Manage Permissions for New MarketplaceClick the New Tab icon. Under the Platform Modules, click All Settings within Platform Setup.In the Platform Settings window, select Workspace Roles or Global Roles within

Integrations

New Marketplace

#integrations

Adobe Analytics

Knowledge Base Article

 • 

Adobe

SH
Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Knowledge Base Article

 • 

Classifieds

RS
Data Connector Activity Log

The Activity page in the Unified Data Connector provides a comprehensive list of all edits made to a connector after its creation. It offers detailed, record-level information on modifications and helps track the connector's configuration and execution history.Activity Page - An OverviewThis page pr

Knowledge Base Article

 • 

Monitoring Data Connector Activity

SH
Overview

The home screen of Livechat can be broken down into 2 components as shown in the diagram below. Each component can be customized as per brand requirementsHeader CardsSprinklr Live Chat supports 5 types of cards:Information Card Knowledge Base Card Status Card New Conversation Card Conversation Histo

Knowledge Base Article

 • 

Home Screen

SH
Overview

Once Live Chat has been set up on your website, customers can click on it and initiate conversations with you. From a brand perspective, these conversations can be handled byA botAgentBot + AgentWhich agent can view the conversation and interact with it is governed by the Permissions section under t

Knowledge Base Article

 • 

Overview

  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93

English (US)

Sprinklr Help Center

Sprinklr Help Center

Privacy
Cookie Preferences
Modern Slavery Statement
Index Egalité
Terms