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Difference between Advanced Publisher and Quick Publisher

You can create content within Sprinklr from the Advanced Publisher and the Quick Publisher. You should use Quick Publisher when you have the copy and creative ready for your post and want it to be published urgently whereas Advanced Publisher is used when-You do not have the copy/creative ready and

Advanced Publisher

Expanded Publisher

publishing

Full Page Publisher

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Knowledge Base Article

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What is Advanced Content Publishing?

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Publish a post on YouTube

Sprinklr provides key publishing capabilities to enhance the content you publish on YouTube. This article covers the steps and guidelines on how to use these publishing capabilities to create best-performing content on YouTube. Steps to Publish a Post on YouTubeClick the Publishing Options icon Spac

Knowledge Base Article

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Publish on YouTube

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Show caption preview for scheduled and draft posts while playing the video

Sprinklr allows you to view the captions for video posts in the draft and scheduled stages, ensuring consistency with the published posts where captions are already displayed. This feature will be available across all video posts, regardless of the channel. You can easily view the video captions in

Knowledge Base Article

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Advanced capabilities

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

Knowledge Base Article

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Publish on YouTube

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Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Task Notifications via Email

The notification email also includes the entity type and its name, along with the link of the entity. This enables you to directly open the entity associated with the task in the third pane without opening the task first. Apart from this, the email notification also includes other task details, such

Task

Email Templates

Notificattion

Knowledge Base Article

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Task Management

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Hyperspace Charts within Display and Presentations

Sprinklr has upgraded all its chart library within Display and Presentations to the new revamped hyperspace UI. The new hyperspace UI focuses on enhancing the widgets to yield reports that are more intuitive, actionable, accessible, visually engaging, and consistent across the platform. Enhanced Con

Hyperspace Chart Library

Hyperspace Chart in Presentations

Knowledge Base Article

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Display and Presentation

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YouTube Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts that have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into Sprinklr.Note: All post-level data gets automatic

Knowledge Base Article

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Report on YouTube activities

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CSAT Prediction in Agent Console and Care Console

How does CSAT Prediction work in Care Console?Every time a new fan message gets associated with the case, the Predicted CSAT Rating is updated. In the given example, when the agent requested the customer's phone number or reservation code during the interaction, the Predicted CSAT Score was 50.

Knowledge Base Article

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CSAT Prediction

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CSAT Enablement

The Predicted CSAT Score feature is enabled for all partners by default, ensuring that you can benefit from its capabilities. However, if you find that the feature is not enabled for your specific partner account, you can reach out to your Success Manager.Before You Begin1. CSAT rating is predicated

Knowledge Base Article

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CSAT Prediction

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Creating Intent from Smart Themes

Leveraging Smart Themes, an unsupervised Clustering technology, allows you to comprehend untracked contact drivers efficiently and generate intents swiftly for their tracking.To Create IntentsTo proceed, hover over the desired cluster and click on the Track option. This action opens the Track Phrase

Knowledge Base Article

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Smart Themes

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Edit Message idea to create a Message

Message Ideas are content placeholders used for quick message planning that does not require full message details such as the actual message content, details, and targeting. In this article, you will learn how to edit a Message Idea to create a Message.How it worksNavigate to the Message Tab in any

Create Message

Message Idea

publishing

Knowledge Base Article

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Message Ideas

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Add an Apple App Store in Sprinklr

Sprinklr allows you to view all reviews published on their App, view the ratings provided by the customers, user details, and more. Additionally, you can also publish the developer reply from Sprinklr and that will allow brands to never miss out reviews from their customers. You can add an Apple App

Add an Apple App Store in Sprinklr

Knowledge Base Article

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Apple App Store

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Filtering Case Activity

Looking for a specific activity in the activity trail is generally a very tedious task that you and your customers might face on a day-to-day basis while managing an enormous amount of cases.So to ease this process,you can directly apply filters on case activities based on the below parameters. ​​Ti

Knowledge Base Article

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Case Third Pane

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Additional Features and Components

Dashboards Every Crisis Project has its own Crisis Monitoring Dashboard. This can be used to track and monitor broad-level metrics associated with a Crisis Project, like the trend-line of crisis messages over the week, split across crisis categories, source distribution, etc.  Boards 

Knowledge Base Article

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Crisis Management

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Create a Facebook Cross Post Video

A cross-posted video is published across different Pages, without having to share or upload it again. If you manage multiple Facebook Pages, you can cross-post videos across all those Pages from Sprinklr. This article will cover the steps to publish a cross-post video on multiple Facebook PagesSetup

Knowledge Base Article

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Create a post on Facebook

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Adding closed captioning for LinkedIn videos while publishing

Closed captioning can be included for LinkedIn videos while publishing from within the Sprinklr platform.To add a closed caption in LinkedIn videosNote:Upload SRT Files as caption files with "English" language while adding Caption Language. The "CC" option will be present for enabling

LinkedIn

publishing

Knowledge Base Article

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Publish on LinkedIn

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Revamped Editorial Calendar Navigation

Introduction The Editorial Calendar screen has been redesigned for better usability, with a key update being the enhanced Left Navigation Bar for easier navigation between boards and calendars. This improvement will help publishing and social media managers streamline content and marketing planning.

Knowledge Base Article

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Editorial Calendar

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Meta Brand Safety and Suitability Tools

Meta several brand suitability controls for preventing your ads from running alongside certain types of content on Facebook, Instagram and Meta Audience Network. You can use these controls in combination or on their own. Brand suitability controls help advertisers control where ads are delivered on

Knowledge Base Article

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Facebook Advanced Capabilities

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Disable Smart Responses

To disable the Smart Response model, you can disable the rule i.e. Default Smart Reply Prediction (Customer/Inbound).After disabling the rule, you will not see smart response predictions for new messages and cases anymore. Instead, a note that says "Sorry, we don’t have any smart responses for

Smart Responses

Knowledge Base Article

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Smart Responses