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Track TikTok Brand Mentions in Engagement Column

Sprinklr has added the Integration of the TikTok Brand Mentions API into the platform. As a result, you can now track mentions on TikTok. From engagement columns, you will now have the capability to retrieve videos where your brand has been mentioned. You can also access and reply to mentions. 

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TikTok Business

Knowledge Base Article

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Engagement in TikTok

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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How to Use Peer to Peer Chat?

The Peer-to-Peer Chat feature is an integrated communication tool that enables seamless internal messaging, eliminating the need for external chat applications. It allows care agents, supervisors, administrators, and quality managers to collaborate efficiently within the Sprinklr platform. Permissio

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Knowledge Base Article

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Peer to Peer Chat

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IP Access Control List

The IP Access Control List (ACL) in Sprinklr VoiceConnect enables you to restrict SIP traffic to a set of trusted IP addresses. This setup is a key security measure to prevent unauthorized SIP requests from reaching Sprinklr’s voice infrastructure. Only the IP addresses you specify in this ACL can i

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New Article

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Knowledge Base Article

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IP Access Control List

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

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Sprinklr Social

Social - SES

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Knowledge Base Article

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Reporting Glossary

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Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

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Knowledge Base Article

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Account Addition

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Create a Guided Workflow

This article provides information on creating a Guided Workflow and its basic configuration options. ​​Standard Guided Workflow TemplatesWhen Guided Workflows are enabled in a partner environment, standard templates for the most common use cases, such as web forms with and without

Sprinklr Service

20.10

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Knowledge Base Article

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Guided Workflow Manager

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Adding Bitly URL Shortener in Sprinklr

Sprinklr allows you to shorten a web URL from within the publisher window. A shortened URL is the contraction of a long URL and it still directs you to the required page. Adding Bit.ly domain helps you to create your customized shortened link, which can be shared on Twitter, Facebook, and other soci

experience:space

Insights

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bitly.com

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Knowledge Base Article

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URL Shorteners

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Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

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Knowledge Base Article

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Configuration

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Email Event Notifications

Custom email event notifications are automated messages triggered by specific user actions or events in the community. These notifications are designed to enhance user engagement, streamline communication, and ensure users are informed about important activities, updates, or tasks.​Description of Em

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Knowledge Base Article

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Email Notification

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Setting Up Social Direct Message- Reddit Creative (Standard)

Social Direct Message – Reddit Creative (Standard) enables brands to design and manage survey invitation messages specifically tailored for Reddit direct message interactions. These creatives define how the survey invite appears within ongoing Reddit DM conversations, ensuring a consistent and platf

Knowledge Base Article

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Social DM

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Re-Add Facebook Page In Sprinklr

Re-adding Facebook Page will allow you to re-authenticate the Facebook Business Manager account in Sprinklr. This will help in cases such as when auth token expires due to password change and in cases when your account gets deactivated (reasons detailed out in this article).This article will guide y

social

Knowledge Base Article

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Manage Facebook accounts

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

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Knowledge Base Article

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Announcements

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following.While using a Sandbox environment, you can view Quick Filters which are created a

experience:space

Manage Connected Environment in Sandbox

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Insights

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Knowledge Base Article

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Refreshing Sandbox

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X (formerly Twitter) Account Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged with

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Knowledge Base Article

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Report on X activities

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About Facebook Bid Multipliers

Splitting budgets and optimizing bids based on different targeting attributes leads to over-segmentation of audiences among multiple Ad Sets with relatively smaller audience pools. This reduces the effectiveness of the Facebook algorithm as well as the efficiency of the budget split.Sprinklr Strateg

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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How to Set the Approval Workflows While Publishing

In this article, you will learn about how users can set the approval path while publishing any post through the Quick Publisher window or using Outbound Rules.​Steps to Set Approval Workflows While PublishingClick the Publishing Options icon in the top right corner of the Navigation Bar. Select the

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Approval Workflow

Publishing - SES

approval

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Knowledge Base Article

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Approval workflows

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Location Insights on Owned Accounts

Learn how you can add your owned account pages (Facebook Page, Twitter, Google My Business, and BazaarVoice) to your business locations.By adding an account to a Business Location, you can pull content from your owned Account pages into Location Insights reporting. This allows users to utilize locat

Insights

Knowledge Base Article

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