Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.5K)

RS
Running Connector from a Standard Entity's Record Manager

Sprinklr allows Data Connectors to be configured and executed using a Global Call-to-Action (CTA). This setup ensures seamless execution while enabling users to perform actions in bulk. ​Configuring Data Connectors through Global CTAHere is an explanation of key configurable fields for running a Dat

Knowledge Base Article

 • 

Running Connector from a Standard Entity's Record Manager

RS
How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

Knowledge Base Article

 • 

Creative Management

SH
Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

 • 

v18.2 Winter Release (February)

SH
Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Knowledge Base Article

 • 

v18.2 Winter Release (February)

RS
Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

SH
Troubleshoot Export Problems in Reporting

In this article, you will learn about the following topics:You are not receiving the export by Email or Platform notifications.​Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.​Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no sectio

Knowledge Base Article

 • 

Troubleshoot Export Problems in Reporting

SH
Store Sprinklr Scheduled Exports in a Non-Sprinklr Environment (FTP/SFTP/S3/GCP)

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, S3, and GCP(Google Cloud Platform) as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on t

Export Storage Options

external source setup

GCP

Reporting - SES

+6

Knowledge Base Article

 • 

Scheduled Exports

SH
Upload Folders to Asset Manager from Sharepoint

Sprinklr allows you to add folders from your Sharepoint account directly into Sprinklr DAM. All the folders that you upload to the asset manager from Sharepoint, will inherit folder hierarchies of Sharepoint in DAM. Prerequisite: Make sure that you have added your Sharepoint account to Sprinklr and

DAM - SES

Social - SES

Upload Folders to Asset Manager from Sharepoint

Upload Folders to Sprinklr from Sharepoint

Knowledge Base Article

 • 

Actions on Asset Manager

RS
Creating Global Variables

This articles provides information about permissions accessing the Global Variables page on Sprinklr and creating Global Variables. It also provides information on use of the Global Variables in the IVR, ACW, Journey Workflows. You can create and edit Global Variables using the Create Global Variabl

Knowledge Base Article

 • 

Global Variables

SH
Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Profile Data

Right to Access Cases

article:howto

+8

Knowledge Base Article

 • 

Privacy Guides

SH
Update user properties seamlessly using Macros

You have the ability to create macros for the new asset type “Users”. Additionally, you will be able to set/unset user properties in bulk in the user settings window using macros. Other bulk actions include the addition of static user groups, activating/deactivating users, setting user persona, enab

release:10-3-0

bulk uploads users to multiple clients

article:howto

release 10.3.0

+6

release_note

 • 

Macros

SH
Publish to WordPress Account

In this article, we will cover the steps to add a new custom field in Sprinklr. Sprinklr supports direct scheduling and publishing to WordPress. With direct publishing, you can publish WordPress blogs directly from the platform.Steps to Publish to WordPressClick the New Tab icon .&nbs

experience:space

Publish to WordPress

channel:wordpress

article:howto

+4

Knowledge Base Article

 • 

WordPress

RS
Support for Import of Live Chat Cases Using Single Case Format

In Single-Case file format, a single zip file contains a Metadata File and a Message File that corresponds to a single Case. Here in the metadata file, there is one conversation id corresponding to one Case. In a Message file, if there are 10 messages corresponding to a single Case, the Message File

Knowledge Base Article

 • 

Supported Format for File Based Connectors

RS
Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

Knowledge Base Article

 • 

Supported Format for File Based Connectors

SH
Create a Column for Instagram Replies

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand and view all the replies using the engagement columns. Here we list out the steps on how to create such columns.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click En

Knowledge Base Article

 • 

Create an Instagram Column in Engagement Dashboard

SH
How to Compose One Click Ad Buys

Create pre-configurations for your ad creatives and help campaign creators maintain consistency in building effective campaigns.An admin can pre-configure some of the Ad campaign details and create an Ad Buy to ensure that all the campaign creators use the pre-configured values and maintain consiste

Knowledge Base Article

 • 

Compose

SH
Check for Audience Overlaps in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping on audience name, you can easily check how many ads each audience is targeted to and understand if there is a huge overlap (audience is being overutilized).Checking for Audience OverlapNavigate to the A

Knowledge Base Article

 • 

Advanced Use Cases

SH
Inline Edits in Ads Manager Pivot

This article will cover inline editing in ads manager pivot which enables users to quickly take actions with just a few clicks.Inline Edit Navigate to the Ads Pivot dashboard.Hover over any column value to check if it can be edited inline or not. If you see a pencil icon next to the value then the v

Knowledge Base Article

 • 

Advanced Use Cases

SH
Create and Assign Global Task Queues

Global Queues are used in the Workflow Engine to assign a task to a Task Queue. Assigning the task to a Task Queue lets anyone within the queue to pick up the task depending on their current bandwidth. Create a Global Task Queue Click the New Tab icon  and select Settings 

experience:space

article:howto

release:N-A

productmodule:workflow-engine

+4

Knowledge Base Article

 • 

Queue

RS
Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

Knowledge Base Article

 • 

19.5.1 Patch (Jun 14-17, '24)