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Introduction to Journey Facilitator

What are customer Journeys?The customer journey is the path a customer or prospect follows when exploring, evaluating, and eventually buying a product or service. It includes every interaction and touchpoint they have with a business before, during, and after the purchase.By understanding and utiliz

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Journey Facilitator in Advocacy

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Reddit Ads Reporting Metrics

Leverage this detailed list of all Reddit metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.​Reddit metrics in Ads ReportingThe table below helps you to understand the Reddit Channel Metrics and descriptions along with thier corresponding Metric name in Spr

Knowledge Base Article

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Reporting and Analytics

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Reddit Ads Reporting Dashboards

Users can view Reddit data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking

Knowledge Base Article

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Reporting and Analytics

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Create rules in Visual Insights

Sprinklr provides you the capability to create rules based on the following visual dimensions –ObjectsScenesActivitiesGenderPhoto brandsSentimentsPhoto Inappropriate ContentIn this article, we will use the Photo Inappropriate Content dimension as an example to understand how rules are created in Vis

Create Rules in Visual Insights

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Create Rules in Visual Insights

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Visual Insights permissions

Use of Visual Insights features is governed by Listening Insights permissions. For general information on permissions in Sprinklr, see Manage Roles.Visual Insights permissionsThe following permissions govern the usage of Visual Insights –PermissionDescriptionVisual Listening ViewAllows users to view

Visual Insights Permissions

Visual Insights

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Permissions Required for Visual Insights

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How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)To have your company’s logo

Train Your Logo

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Setting Up Logo

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Publish to Tumblr

This article is a guide to publishing on Tumblr using the Sprinklr platform. Check out the steps and start publishing content to Tumblr to engage your target audience.To Publish to TumblrClick the Publisher icon  in the top right corner of the top navigation bar and select Create Post.In the Create

Publish to Tumblr

Publishing to Tumblr

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Tumblr

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Annotate Video asset

Sprinklr provides you the ability to annotate video assets within asset manager. Reviewer can highlight a part of asset and mentions users to share feedback. All added annotations would be visible in the notes of the assets. This capability allows users to save time and promote efficient workflows.

Annotate Video asset

Video asset Annotation

video asset

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Advanced Capabilities

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Live Chat (Advocacy)

The Sprinklr Advocacy live chat is a communication tool that facilitates messaging between users over the internet. Advocates can utilize this feature to communicate with the support team, seeking assistance with understanding features or addressing any doubts they may encounter while using the advo

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End Users

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X Advertising Parity

Learn about Sprinklr's capabilities on X Advertising that are at par and even better than you can get on the native platform.​Through X Ads in Sprinklr, you can advertise to an audience of more than 535 million global monthly active X users (https://business.x.com/en/advertising.html) allowing

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Advertising Channel Parity

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What Can Cause TikTok Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

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Troubleshooting & FAQs

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What Can Cause Pinterest Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs

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Add X Pages

Adding a X account in Sprinklr allows you to view, engage with, publish to, and manage your tweets. X is a social platform used to communicate and stay connected by exchanging quick, frequent messages, which may contain photos, videos, links, and text.To Add a X AccountClick the New Tab icon. Under

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Setting up Twitter in Sprinklr

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Account Controls for Facebook Ad Accounts

Account controls enable you to choose how your ads are delivered based on specific requirements, such as age restrictions or geographic limitations. These controls apply to all campaigns in your ad account.Account controls give you reassurance that when you choose settings that use AI, such as Advan

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Setting Up Facebook in Sprinklr

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Snapchat Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Snapchat. For example, How to track which segment of your audience is performing bet

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Reporting & Analytics

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Add a Yammer Account in Sprinklr

Adding a YammerGroup account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Yammer account from the Sprinklr platform.Now, Sprinklr supports the addition of both Public and Private Yammer Groups. Please do note that you will able to add only those groups which you

Engagement

capabilities

yammerr

publishing

+1

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Yammer

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

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Stack Exchange

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Unified Routing Roles and Permissions

This article provides insights into the various permissions associated with Unified Routing and its different modules.Assignment EngineThis default permission set is broad and comprehensive. For instance, the 'Create' permission enables a user to create all modules within unified routing, including

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Basics of setting up Unified Routing

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Line Reporting Metrics

LINE MetricsMetricsDescriptionsVolume of LINE Brand Initiated ConversationsThe count of conversations that were started by the brand.Volume of LINE Brand RepliesThe count of replies from the brand to a message.LINE Message BroadcastThe number of Broadcast Messages sent.LINE Account Blocked CountThe

LINE

Ads Reporting

report

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LINE

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Creating and assigning Skills to Agents

Unified Routing ​​provides a one stop shop for creation and management of skill/skill categories allowing clients to ensure assignment of calls/cases to agents equipped with particular skill-set as in real life, all on Sprinklr platform. Here, we can define various new skills and skill categories as

Knowledge Base Article

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Setting up Skills