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Setting Up Conversational Survey

Conversational Surveys let you collect feedback through chat-like interfaces, making the process more interactive and user-friendly. By using conversational design, you make it easier for people to complete surveys and boost your response rates. This approach helps you drive higher engagement, gathe

Sprinklr Insights

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Conversational Survey

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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

New Article

20.10

Service

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Introduction to Sprinklr VoiceConnect

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Early Access Environment(EAE)

IntroductionSprinklr’s Early Access Environment (EAE) is a dedicated, pre-production environment hosted in a separate infrastructure (AWS Germany) that mirrors your production setup - excluding customer data. It enables early validation of upcoming quarterly platform releases, allowing you to test n

marketing

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Early Access Environment(EAE)

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

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Theme Creation & Setup

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Extensions Library

The Sprinklr Extensions Library is a centralized, searchable repository of pre-built external API integrations. These integrations, called templatized extensions, provide ready-to-use connectors for widely used platforms such as Salesforce, Zendesk, and ServiceNow, etc.By using the Extensions Librar

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Sprinklr Integrations

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Configure an Extension in Sprinklr

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Model Context Protocol Tool

Model Context Protocol (MCP) is a shift in how Sprinklr’s platform communicates with LLMs and external services. Inspired by modern LLM architectures like Anthropic's tool usage framework, MCP introduces a structured and configurable system for exposing external tools to models, enhancing flexibilit

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Integration Tools

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Minimize Inconsistency in LinkedIn Demographics Data

To protect LinkedIn member privacy, demographic metrics were approximated. As the metrics were approximated, the data was not consistent with native while broken down by demographic dimensions such as Company, Job Title, etc. when comparing:Similar time ranges, for example, reporting on results over

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

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Introduction to Followers Network Reports

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

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Creating a Guided Workflow

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Pre-upload Media for Publishing at Exact Schedule

In this article we will cover the details regarding the feature to pre-upload media while publishing a post in Sprinklr.​The capability to pre-upload media on Sprinklr helps you make sure that the post is published exactly as scheduled. While creating posts for various channels, if you select pre-up

Publishing - SES

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Social - SES

Pre-upload Content

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Advanced capabilities

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to gain more insight into your DV360 Ads.Given below is a list of all DV360 dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDescriptionsActive View: Custom Metric IDGoogle DV

marketing

Knowledge Base Article

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Dimensions

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

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Sprinklr Service

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Guided Workflow Canvas

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LinkedIn Ads Reporting Metrics

Leverage this detailed list of all LinkedIn metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all LinkedIn metrics, along with their descriptions.​LinkedIn Metric NameSprinklr NameDescriptionTotal EngagementLinkedIn Total EngagementsAll

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Metrics

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Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

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Custom Fields

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Custom Fields

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Configuring Source Selection Screen for Custom and Standard Entities

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

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Knowledge Base Article

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Configuring Source Selection Screen for Custom and Standard Entities

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Haptik Capabilities and Limitations

In this article, you can find details about the capabilities and limitations of Haptik within the Sprinklr platform.Haptik Capabilities and LimitationsFunctionality Sprinklr Supported EngagementView all ConversationYesReply to a MessageYesReply with a Text MessageYesReply with an Image MessageYesDel

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Haptik

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

Knowledge Base Article

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Advanced Use Cases

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Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

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Detailed Report Glossary

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Creating a Smart FAQ Model

OverviewThe Smart FAQ Model is the centerpiece for creating Generative AI-powered FAQ bots. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles and Question and Answer Pairs. The bot then uses content present in these files to answer user q

Service

Knowledge Base Article

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Setting up FAQ+ bot