Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.4K)

RS
Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

marketing

Insights

social

Service

Knowledge Base Article

 • 

Entity Specific Settings for Voice Cases

SH
Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

marketing

audience

Targeting

Email Marketing

+2

Knowledge Base Article

 • 

Setting up Email Marketing 

SH
ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

Service

Knowledge Base Article

 • 

Setup Entities

SH
Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

Service

Knowledge Base Article

 • 

Data Extract

RS
Prerequisites - WhatsApp Account Addition/Migration

This article lists the prerequisites, eligibility criteria, and process for adding a new WhatsApp Business Account (WABA) or migrating an existing one into Sprinklr.​Note: Before you begin, review these requirements and notes:Admin-level access to the Meta Business Manager: The person whose personal

Service

Knowledge Base Article

 • 

WhatsApp Account Addition

SH
Community Management Persona App

Centralize your engagement and community management efforts by bringing in all your dashboards into the Community Management persona app. You can leverage the persona app overview page to get a top-level summary of how much people are engaging with your brand and your responses. This article detail

Community Management Persona App

Community Management

Engagement - SES

persona app

+2

Knowledge Base Article

 • 

Community Management & Insights

SH
Introduction to Case Management

OverviewCase Management in Sprinklr enables brands to address customer inquiries and issues across different communication channels, such as social media, messaging apps, email, and phone. It provides a centralized platform for businesses to monitor and respond to customer inquiries, requests, and c

Service

Knowledge Base Article

 • 

What is Case Management

SH
Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Sprinklr Social

Social - SES

Service

+2

Knowledge Base Article

 • 

Engage, publish and report on Reddit

SH
Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

 • 

Customizable Styling

SH
Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

Service

Knowledge Base Article

 • 

Account Addition

RS
Enablement of Kill Switch

OverviewManage the risk of PR crises with the ability to automatically stop publishing across various social channels by enabling the kill switch rule. Kill Switch BehaviourWhen the Kill Switch is enabled:No new posts can be shared on the platform.Scheduled posts for already active parent posts will

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Enablements

RS
Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Advocacy User Management

SH
Publish GIPHY GIFs and Stickers

You can attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Channels that support GIFs have a Add GIF tab in the Media Uploader. You can search and attach GIFs and Stickers while drafting/editing a post. Creating appealing visual content is es

experience:space

marketing

article:howto

GIPHYs

+5

Knowledge Base Article

 • 

Content Creation

SH
Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

social

Knowledge Base Article

 • 

SSO

RS
Data Management Nodes

This article explains the nodes in the Data Management section, providing an overview of their functionalities and usage within guided workflows. These nodes allow for efficient handling of data within Sprinklr’s platform, enabling users to retrieve, update, create, count, and delete records, as wel

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Setting up a CFM Salesforce Connector

The out-of-the-box (OOTB) CFM Salesforce connector, found on the Sprinklr Integrations marketplace, enables you to connect your Salesforce account with Sprinklr for CFM-related purposes. This connector is designed to require only the most basic permissions, facilitating a quick and less intrusive in

Sprinklr Insights

New Article

26.4

Knowledge Base Article

 • 

Setting Workflow Trigger Events

SH
How to Setup Agent Acknowledgment Process?

The dispute process or the agent acknowledgment flow can be set up at the checklist level. The admin can configure the following changes regarding the dispute process.Enable Agent Approval.Select the number of times an agent is allowed to raise a dispute and specify the due date within which the age

Service

Knowledge Base Article

 • 

Agent Acknowledgement

SH
DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

SH
How to Create Cases ?

How are Cases Different from Messages?Cases and messages in Sprinklr are two different entities that serve different purposes in managing customer interactions.Messages refer to the individual customer interactions that are received through various channels, such as social media, messaging apps, ema

Service

Knowledge Base Article

 • 

How to Create Cases

RS
Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Create a Telegram Column

social

Service

Knowledge Base Article

 • 

Telegram