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Setting Up Salesforce Outbound Message Event Workflow in CFM

This guide provides step-by-step instructions for setting up a Salesforce Outbound Message Event Workflow in CFM. The event triggers when an outbound message is received and the specified flow conditions in Salesforce are met. Introduction to Salesforce Outbound Message Event The Salesforce Outbound

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

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Knowledge Base Article

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Report on YouTube activities

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Automated Suggestions on Contact Driver Models

You can efficiently maintain Contact Drivers by automatically identifying gaps in existing configurations and receiving suggested actions to build and enhance them.Before You BeginCreate an Insight Group: Start by creating an insight group for the selected contact driver model to receive automated s

Service

Knowledge Base Article

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Maintaining Contact Driver Models

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

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Knowledge Base Article

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Publish on WeChat

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.To Add an Infobip AccountClick the New Tab icon. Under Governance Cons

Service

Knowledge Base Article

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Infobip

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Campaign Analytics

The Campaign Overview Dashboard can help you to compare different campaigns and shows the performance of those campaigns. Specific widgets can be found in the Campaign Overview Dashboard. Each of these widgets can be drilled down for more in-depth reporting. You can access this dashboard by:Clicking

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Introduction to Audience Research

Learn how to use Audience Insights to unlock actionable audience insights to inform your target audience & create relevant content. Audience Insights provides you with the ability to create a holistic view of your audience.Discover: Deep-dive into your target audience by understanding their demo

Insights

Audience Research

Knowledge Base Article

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Introduction to Audience Research

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

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Knowledge Base Article

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Getting started

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Triggering an Outbound Call

Introduction Outbound calls are important for business and sales, and Sprinklr allows agents to make outbound calls without any hassle. Business Use Case To instantly follow up with the customer while the agent is on conversation pane QM/Supervisor can directly manual call the customer Workflow and

Service

Knowledge Base Article

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Triggering an Outbound Call

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Metrics and Dimensions supported in Listening

Understanding and analyzing metrics and dimensions in Social Listening is crucial for deriving actionable insights and making informed decisions. By measuring important metrics and leveraging relevant dimensions, you can evaluate your listening efforts effectively and optimize your strategies for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Metrics & Dimensions

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Setting Up Facebook Ad Accounts and Pages

Set up your Facebook ad account and page in Sprinklr and manage all your social media activities within a single space.While adding any account into Sprinklr, the user who adds the account (Account Owner) authenticates the access based upon their native permissions. Users who access this account via

marketing

Knowledge Base Article

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Setting Up Facebook in Sprinklr

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Actions with auto boost

The Auto Boost Rule actions support both dimensions and metrics to cater to different use cases for different kinds of users.Steps To configure Auto Boost rulesClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules.In the top-right corner of the Rule Engine window,

social

Auto Boost Rules

Rule Engine

Knowledge Base Article

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Auto boost rules

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Engage with Direct Messages from TikTok Company Accounts to Profiles

IntroductionSprinklr enables brands to engage with direct messages (DMs) received from TikTok profiles. While TikTok Business Accounts cannot initiate conversations, they can reply to DMs sent by individual TikTok users. This feature supports efficient community engagement within Sprinklr’s Engageme

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Knowledge Base Article

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Engagement in TikTok

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Prompt Guard Guardrail

The Prompt Guard Guardrail acts as a protective layer that evaluates user inputs before they reach the model. Its purpose is to detect unsafe or malicious behavior and prevent the system from being manipulated.Prompt Guard classifies each input into categories such as:Benign – Safe inputs that can b

Sprinklr Service

marketing

Insights

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Types of Guardrails

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Historical Assignment Wait Reasons

The Historical Assignment Wait Reasons feature enables users to view the specific reasons cases were waiting within a queue over time. By accessing this information at the case level, administrators gain valuable historical insights to identify bottlenecks, understand queue performance, and make dat

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

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Knowledge Base Article

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Reply from Engagement dashboards

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

marketing

Knowledge Base Article

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Ad Campaign Optimization