Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Troubleshoot Export Problems in Reporting

In this article, you will learn about the following topics:You are not receiving the export by Email or Platform notifications.​Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.​Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no sectio

Knowledge Base Article

 • 

Troubleshoot Export Problems in Reporting

SH
Sprinklr Insights: 18.5 Capabilities and Enhancements

In this release, we have launched Sprinklr AI+ that will enable users to effortlessly set up Topics & Themes and get quick insights with AI-generated Summaries. We have also emphazied on the wide array of usability enhancements across dashboards and widgets.

Sprinklr Insights 18.5 Features

Knowledge Base Article

 • 

v18.5 Spring Release (May)

SH
Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.​The Rule Engine's wide array of conditions and actio

experience:space

article:howto

release:N-A

Create Rule

+2

Knowledge Base Article

 • 

Introduction to Rule engine

SH
Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

Draft Rules

Rule Engine

Knowledge Base Article

 • 

Draft Rules

SH
YouTube Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts that have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into Sprinklr.Note: All post-level data gets automatic

Knowledge Base Article

 • 

Report on YouTube activities

SH
Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

CharCount

CharCount Operators

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

RS
Instagram User Insights API Changes

​The last_14_days, last_30_days, last_90_days, and prev_month timeframes will no longer be supported for the reached_audience_demographics and engaged_audience_demographics metrics. Note: For all the widgets that include these deprecated metrics (created in the past), you have to remove the metrics

Knowledge Base Article

 • 

Reporting Glossary

SH
Benefits of Callback

Callbacks make sure that agents can quickly get in touch with customers over the phone after the customer has previously contacted or tried to contact the brand through other channels. This ensures a speedy response from agents, helping the brand engage with customers effectively and provide a smoot

Knowledge Base Article

 • 

Callback Overview

RS
Selecting Disposition Plan for Auto Wrap

The Auto-Wrap Disposition plan feature provides default autowrap values for the agent to use when auto-wrap up is enabled, and the agent does not select any of the disposition plans that are available while completing the After Call Work (ACW). This can occur when the agent runs out of time while co

Knowledge Base Article

 • 

Auto Wrap After call work

SH
Publish Video on Twitter

Sprinklr gives you a smarter way to manage your presence on Twitter. You can leverage your Twitter account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing capabilities to enhance the content you publish to Twitter. It allows you to easily sched

Knowledge Base Article

 • 

Publish Video on Twitter

SH
Sprinklr Social: Patch Changes (18.8.3)

Sprinklr's 18.8.3 patch release brings you new capabilities to facilitate your business and help you create a significant customer experience.

Sprinklr Social Release Notes

18.5 Release

Sprinklr Social

Knowledge Base Article

 • 

v18.8.3 (October)

SH
Sprinklr Marketplace UX for Adobe Analytics Integration

This article will assist you with the new marketplace UX for Adobe Analytics connectors.To Manage Permissions for New MarketplaceClick the New Tab icon. Under the Platform Modules, click All Settings within Platform Setup.In the Platform Settings window, select Workspace Roles or Global Roles within

Integrations

New Marketplace

#integrations

Adobe Analytics

Knowledge Base Article

 • 

Adobe

SH
Sprinklr Marketing: Patch Changes (18.8.3)

With this release, deliver an enhanced customer experience with enhanced usability, parity gap addressal, consistent publishing and reporting, efficient content planning and seamless project management for impactful customer experiences!

Sprinklr Marketing

Knowledge Base Article

 • 

v18.8.3 (October)

RS
Message Level Reporting

Message-level Reporting provides a detailed and granular analysis of both voice and non-voice interactions by breaking them down at the individual message level. This allows for deeper insights into each interaction's content, context and flow. By examining these elements individually, organizations

Knowledge Base Article

 • 

Standard Dashboard

SH
Create posts and messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc. for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In addition

Advanced Publisher

ChatGPT

publishing

Knowledge Base Article

 • 

What is Advanced Content Publishing?

RS
How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

Knowledge Base Article

 • 

Creative Management

SH
Publish Articles on Sprinklr Community

After you create a knowledge base category and add articles within it, you must map it to the community to publish the articles in a given community.For those utilizing the Knowledge Base APIs to manage their own help center, the option to publish articles immediately upon approval is available, eli

Knowledge Base

Community

Knowledge Base Article

 • 

Help Centre for Customers

SH
Out of the Box Supervisor Console Offerings

Sprinklr offers pre built supervisor persona instances which are designed according to a brand's engagement with their customers. ​Standard Supervisor Persona AppsPersona AppDescriptionSupervisor Care OmnichannelLive Monitor agent and queue performance based on the incoming traffic coming from

Knowledge Base Article

 • 

Standard Supervisor Console Instances

RS
Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

Knowledge Base Article

 • 

Advanced Use Cases

SH
How to Share Audiences in the Audience Manager

Effortlessly share your audiences across multiple Ad accounts in Audience Manager.The visibility of your audience is based on the Ad Accounts selected during audience creation. If you want to share an audience across Ad Accounts, then use this capability. The audience sharing options in the Sprinklr

Knowledge Base Article

 • 

Manage Audiences