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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

marketing

Knowledge Base Article

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Facebook Ad Formats

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Inline Keyword Management for Themes, Topics, Keyword Lists

Managing Topics and Themes often requires ongoing keyword updates as new conversation trends emerge. With Inline Keyword Management, you can now add or remove keywords from associated Topics and Themes directly from messages in your Engagement column. This allows you to quickly refine listening quer

Knowledge Base Article

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Topic Management

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Word Filters Guardrail

The Word Filters Guardrail allows you to block specific words or phrases from appearing in user interactions. This configuration is useful for restricting profanity, sensitive terms, or any language that violates organizational policies.When a filtered word is detected, the system can:Block interact

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

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Types of Guardrails

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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What Can Cause LINE Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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Callback Retries

When a customer and an agent are not connected after the callback has been dialed out due to an array of reasons ranging from customer being busy again, customer rejecting the calls, bad response from the Telephony provider and so on, callback retries come into the picture. ​For handling the aforeme

Service

Knowledge Base Article

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Callback Use Cases

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VIEW_AGENT_OCCUPANCY

The Agent Occupancy view shows how agents spend their logged-in time across different statuses and activities. It captures time spent in each status, login duration, and case assignment counts, aggregated at 15-minute intervals. This granularity allows users to analyze agent availability, productive

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Views

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Task Assignee Governance

Users have the ability to define Assignee Restrictions while creating tasks, restricting control over who the task can be reassigned to. Assignees can be listed according to specific requirements, whether by User / User Groups, User Defined in Custom Field(s), or Task Queue(s). How does it work?  Na

marketing

Knowledge Base Article

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Tasks

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Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

Google My Business

social

+9

Knowledge Base Article

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Google

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Tasks Third Pane - Activity

Sprinklr allows you to track the activity on a task via the tasks third pane.How it worksOpen the My Tasks Dashboard via Production Dashboards. Open the third pane of the task you would like to check the activity on.Go to the activity tab, where you can see the trail of activities or actions taken

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

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How do I enable / disable Future tasks

In this article, you will learn how to enable or disable future tasks on a workflow.To enable future tasksClick the New Tab icon. Under Sprinklr Marketing → Marketing tab, click Workflow Engine within Produce.In the top right corner of the Workflow Engine window, click Create New Workflow.On the Cre

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).FAQsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Alerts framework coupled

Most Asked Questions About Alert Manager

Insights

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Reporting on Co-browsing

You can create a report to get insight into co‑browsing activity and configure widgets to refine how the data is displayed. For detailed steps on setting up widgets, see the Widget Configuration article.The metrics/dimensions that are available for reporting on co-browsing as well as some sample wid

Service

Knowledge Base Article

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Reporting

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How to add a Bazaarvoice account in Sprinklr?

In this article, we will cover the steps to add a new Bazaarvoice account in Sprinklr.With our updated integration with Bazaarvoice, you will be able to add your Bazaarvoice account to Sprinklr and leverage our engagement, taxonomy, governance, and rule engine capabilities to route reviews or questi

experience:space

Response API Key

channel:bazaarvoice

release:N-A

+11

Knowledge Base Article

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Bazaarvoice

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Automate Confidentiality in Messages

Create a Draft rule to automatically mark your Draft messages as confidential and restrict visibility to certain user groups. Once the rule is enabled, all the messages (drafts) satisfying the condition will have the selected action initiated on it.Example Use case shown below: This rule is to ensur

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Initiate Workflow Automatically on your Request

Create an initiate workflow rule to trigger workflows on requests received via request forms. This way you can automate the process of initiating workflows in bulk on requests based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all th

marketing

Request Rules

Workflow Engine

initiate workflow

Knowledge Base Article

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Request Rules

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Getting started

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WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

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Journey Builder

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How to Configure an Insight Group?

Access to insights can be tailored for different teams, regions, departments, and so on. based on their designated groups, ensuring relevant information is easily available to the right individuals.Creating an insight group empowers users to organize and analyze data based on specific criteria, allo

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub