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Facebook Cross Post Insights

Facebook crossposting capabilities for videos allow publishers to post the same video in new posts, experimenting with elements like the post title, text, and captions when posting to different pages. You can leverage Facebook Cross Post insights to accumulate metrics for crossposted videos, allowin

social

Knowledge Base Article

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Facebook reporting glossary

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Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Service

Knowledge Base Article

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Smart Comprehend

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Add a Lithium/Lithium Community Account

Sprinklr enables you to add Lithium and Lithium Community accounts in Sprinklr. You can add your account in Sprinklr by using your credentials. In this guide, we’ll walk through how to link your Lithium/Lithium community account in Sprinklr.Steps To Add a lithium/lithium communit

social

Service

Knowledge Base Article

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Setting up Lithium account in Sprinklr

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Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

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marketing

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New Article

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Knowledge Base Article

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Transition Screen Actions

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

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Metrics and Dimensions supported in Listening

Understanding and analyzing metrics and dimensions in Social Listening is crucial for deriving actionable insights and making informed decisions. By measuring important metrics and leveraging relevant dimensions, you can evaluate your listening efforts effectively and optimize your strategies for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Metrics & Dimensions

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Escalation Management

Business Use Case Escalation management is the process of managing and resolving issues or problems that have escalated beyond the usual channels of support or resolution. This can happen when customers are dissatisfied with the service they have received or when agents are unable to resolve a probl

Service

Knowledge Base Article

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Nudge Use Cases

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How to Apply Volumatic Ads Benchmarks using Paid Rules

To Tag an Advertising Campaign via Rule EngineClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Manage Rules within Optimize.Click Create New Rule in the top right corner of the Rule Engine window.Follow th

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

Service

Knowledge Base Article

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Journey Builder

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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

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Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Analyse Asset Usage in Ads Reporting

To Report on Assets in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.In the top right corner of the Ads Reporting window, click Add Widget.Provide a Name and select the desired Visualization Type for your widget.Under the Sele

marketing

Knowledge Base Article

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Create & Manage

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Instagram Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrNote: All post-level data gets automatic

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Knowledge Base Article

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Reporting Glossary

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Add a Dialogue Tree Tool

Adding a Dialogue Tree Tool to a task automatically initiates the associated dialogue tree. The tree runs in the background to ensure the interaction follows the predefined conversational flow. Dialogue tree nodes can be used to execute hardcoded workflows.ProcedureIn the Tools window, select Add To

Knowledge Base Article

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Core Tools

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Ads Web Analytics Roles & Permissions

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view configurations within the Web Analytics, you'll want to ensure that their Role is granted the right permissions.This article covers Role-based Web Analytics permis

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Permissions

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Configure Details in your Posts using Show Properties & Time Axis in Editorial Calendar

The Time Axis and Post Card Properties options in the Editorial Calendar help you view and manage content more efficiently. The Time Axis organizes messages by hour, making it easier to track scheduled posts throughout the day, while Post Card Properties allow you

Editorial Calendar

marketing

Editorial Calendar Views

Message Cards

Knowledge Base Article

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Calendar Actions

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Add/Remove Collaborators to Project

In Project Management, you can share a project with your team for collaboration, transparency, feedback/review or as a shared resource.  Where can you add collaborators in a project?You can open "Manage Collaborator" pane for a project from the following screen actions in Project Management:&nb

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Knowledge Base Article

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Sharing and Access

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Getting Started for Workforce Managers

As a Workforce Manager, your role is crucial in ensuring that the right number of agents are available at the right times to meet service level agreements and maintain operational efficiency. This guide provides an overview of the key tasks you'll be managing.Manage Work Types and PresetsSet up

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Knowledge Base Article

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Getting Started for Workforce Managers

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Heat Map

A Heatmap Question allows you to click on specific areas of an image to express your opinions or reactions. Each of your clicks is recorded, and the aggregated data is shown as a heatmap, a visual overlay where warmer colors indicate areas with more clicks. This method is especially useful for ident

Sprinklr Insights

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Insights

New Article

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Knowledge Base Article

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Survey Questions

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Operations Dashboard Overview

As a supervisor, you may often want to get a quick look at all the cases within your team. That’s why Sprinklr gives you the ability to display a list view of cases in the Operations Dashboards. This will help you to view all the cases in a single window and perform bulk actions on them.The Operatio

Service

Knowledge Base Article

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Operations Dashboard Overview