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Tags Management on Community

You can add custom community tags to group categories and messages based on them. Grouping categories and messages provide clarity and understanding, making it easier to identify similarities, differences, and relationships among items.Before your beginThe users must have the Manage Community Tag pe

Community Builder

Service

Community

Knowledge Base Article

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Tags Management

RS
TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok

RS
Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

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Detailed Report Glossary

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Manage Deployments

You can manage existing AI deployments directly from the Record Manager screen in AI+ Studio. Click the vertical ellipsis (⋮) next to the desired deployment to access available actions.​Available ActionsEdit Pipeline: Modify the pipeline configuration for the selected deployment.Edit Details: Update

marketing

Insights

social

Service

Knowledge Base Article

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Use-Case Deployments

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Click Insights: Reporting

This article highlights the various types of clicks in Reporting.In Sprinklr, Performance of Clicks can be reported for:Posts that are published via Sprinklr where Sprinklr shortens the link during the publishing process, orA URL that is shortened from somewhere else, provided the URL shortener acco

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

social

Knowledge Base Article

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Advanced capabilities

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Setting Up Conversational Survey

Conversational Surveys let you collect feedback through chat-like interfaces, making the process more interactive and user-friendly. By using conversational design, you make it easier for people to complete surveys and boost your response rates. This approach helps you drive higher engagement, gathe

Sprinklr Insights

26.1

New Article

20.10

+1

Knowledge Base Article

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Conversational Survey

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Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate or an admin, his roles v

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Reporting on Contact Drivers

You can create reports on Contact Drivers by using standard metrics and dimensions. Furthermore, you can integrate custom metrics available within the Social Analytics data source to enrich the comprehensiveness and precision of your Contact Drivers reports.Dimensions for Contact Drivers Analysis Re

Service

Knowledge Base Article

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Reporting

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Organize Digital Asset Management into Folders

Digital Asset Management provides an organized and unified repository for you to store and manage the impact of your content assets. You can even use tags to organize assets better into folders. This article will help you in organizing Digital Asset Management into folders.Steps to create a folder i

DAM - SES

social

Organize Digital Asset Management into Folders

Organize DAM into Folders

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Knowledge Base Article

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Getting started

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Introduction to Listening Topics

With Listening Topics, you can listen and explore the talks happening around the world to get more insightful and granular data associated with the conversations.Listening Topics helps to ingest data into the Sprinklr platform from various social, web & traditional sources. It can contain querie

Insights

Topics Types

Listening Topics

Social Listening

Knowledge Base Article

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Topics

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Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

Insights

article:howto

Custom Fields

+3

Knowledge Base Article

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Custom Fields

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Twitter Channel Updates

Keep up with the latest Twitter Channel updates here.Twitter UpdatesDateCategoryDescriptionJanuary 2019Deleted Tweets Indicator in the Engagement DashboardIn accordance with the Twitter API guidelines, when a tweet is deleted from Twitter directly in the native channel or through Sprinklr, that part

social

Service

Knowledge Base Article

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Channel updates

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Universal Profile

Similar to Universal Messages and Universal Case, all customer profiles are modeled in Sprinklr as Universal Profiles. That means any customer profile on Sprinklr across channels is treated similarly. Universal profiles again have attached metadata information in the form of standard and custom fiel

Service

Knowledge Base Article

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Sprinklr Service Glossary

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IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Knowledge Base Article

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Voice Data Extracts

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Compose Pinterest Shopping Ads

Pinterest catalogs are the fastest way to get your products onto Pinterest. You can turn your entire product catalog into product Pins, all at once. Shopping Ads allow advertisers to easily promote products from their product catalog as single product ads on Pinterest. In Sprinklr, you can easily cr

marketing

Knowledge Base Article

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Publish Pinterest Dynamic Product Ads

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Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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How to use Callback Manager?

The Callback Manager screen in the Supervisor Console enables supervisors to monitor and manage the callbacks scheduled by agents. Supervisors can view the callback details, including case number, campaign name, agent's name, and callback status. They can also take actions on the callbacks, such as

Service

Knowledge Base Article

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Callback Monitoring

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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Insights

Knowledge Base Article

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How to use Quick Search?