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SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

SH
Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Create & Manage

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

Service

+3

Knowledge Base Article

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Reporting Glossary

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Gainsight Community - Account Addition

We are introducing an integration with Gainsight Community, a community management platform similar to Lithium/Khoros that enables peer-to-peer engagement. It brings customers, users, and product teams together in a collaborative, self-service environment for Q&A, idea sharing, product updates,

social

Sprinklr Social

Channels - SES

New Article

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Knowledge Base Article

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Account Addition - Gainsight Community

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Facebook & Instagram Ads Reporting Dashboards

Users can view Facebook & Instagram data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Use Filled Disposition Fields to Build Business Logic in ACW

OverviewThis article explains how supervisors and admins can use filled disposition fields from the After‑Call Work (ACW) Screen to create business logic in their ACW workflows.​A disposition plan defines the outcome of an interaction. When agents complete one or more disposition plans during ACW, e

Service

Knowledge Base Article

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How to build business logic on the basis of filled disposition in ACW

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Blacklist Audience Lead Records Via Data Pipeline

Maintaining a Do Not Call (DNC) list in an outbound call center is crucial for legal compliance, safeguarding a company's reputation, and ensuring operational efficiency while respecting customer privacy and preferences. It represents a best practice that should be integral to any responsible o

Service

Knowledge Base Article

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Compliance Management with Suppression List

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Offline Conversions - Facebook

The Facebook Conversions API enables a direct connection from Sprinklr to Facebook, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Facebook ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

Knowledge Base Article

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Create a post on Facebook

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Route Calls to Microsoft Teams Users Based on Location

OverviewThis feature allows calls to be routed to Microsoft Teams users based on their location. Instead of sending all calls through a single domain, the system can choose the correct SIP domain depending on where the user is located.This helps organizations route calls more efficiently across diff

Knowledge Base Article

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Route Calls to Microsoft Teams Users Based on Location

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Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

marketing

Insights

social

Service

Knowledge Base Article

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Entity Specific Settings for Email

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

social

+2

Knowledge Base Article

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Introduction to Rule engine

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Generate and Edit Videos with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique videos for your posts - you can also enhance and customize them using the AI-powered Video Editor. The Media Uploader lets you create AI-generated videos from text prompts or reference visuals, which you can then refine manually or

Sprinklr Social

Sprinklr AI+ - SES

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+

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WhatsApp Business API Capabilities and Limitations in Sprinklr Distributed

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and grow your business. This article covers the API capabilities and limitations of WhatsApp Business.​FunctionalitySupported in Distributed Web Platform (Desktop)NotePublish Text

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Google My Business v/s Google.com

GMB (account-based) v/s Google.com (URL-based listening)Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB accounts) and Google.com –TitleGoogle My Business (GMB)Google.comListening TypeAccount Based ListeningSource page-based ListeningAuthentica

Google.com

Insights

Google My Business

GMB

Knowledge Base Article

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Sources

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Content Management

Managing content is important for keeping your knowledge base organized and complete. Reporting helps with this by letting you track different things like the total number of articles, cloned articles, moved articles, and more. This article also covers reporting on article properties and useful filt

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Referral in Facebook Messenger

Facebook Messenger allows you to create a link (M.Me links) that when clicked, the user will automatically start a conversation with your bot. The mechanism is very simple and effective when it comes to boosting your conversions. What’s more, it is a platform-independent solution, meaning that it wo

social

Service

Knowledge Base Article

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Customer Entry Points

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Copy Paste Troubleshooting

If you're having issues with copy and paste in Task Sheet View, it might be due to the reasons listed in this table. Ensure you're not making these common errors while copy-pasting. IssueReasonBlank cells after using copy-pasteWhen copy-pasting values from one column to another, ensure tha

marketing

Knowledge Base Article

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Task Sheet Advanced Use Cases