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RS
Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

20.10

+4

Knowledge Base Article

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Channel Limitations (Distributed)

RS
WhatsApp Business API Capabilities and Limitations in Sprinklr Distributed

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and grow your business. This article covers the API capabilities and limitations of WhatsApp Business.​FunctionalitySupported in Distributed Web Platform (Desktop)NotePublish Text

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

RS
Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

SH
Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

Knowledge Base Article

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TikTok Advanced Capabilities

SH
Link Preview widget

The Link Preview widget is a data visualization tool used to display links in card format. It allows users to quickly view key information about a link without having to click on it, making it a useful tool to directly see which websites contribute more to the total dataset.The card typically displa

Link Preview Widget

Knowledge Base Article

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Types of Widgets

SH
Agent Summary

This section provides the overall work summary and the occupancy of every  agent for the selected time frame. Segregation of all the cases offered to an agent is available thus the Abandoned Rate & Pickup Rate maintained by an agent is calculated. This also reports the overall time spent by ever

Knowledge Base Article

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Reporting & Analytics

RS
Configure API Node in Sprinklr IVR

The Configure API node in Sprinklr IVR enables integration with external systems to fetch data and execute actions. This guide provides a step-by-step configuration process and explains each technical field and parameter in detail.PrerequisitesBefore configuring the API node in IVR, ensure the follo

Knowledge Base Article

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How to Setup Business Logic

SH
Managing Alerts

Monitoring AlertsIn Supervisor Console, there is a dedicated dashboard for monitoring alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervis

Knowledge Base Article

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Alerts Monitoring

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

Knowledge Base Article

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Advanced Capabilities

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Advanced Nodes

What is an Advanced node?The Advanced nodes are nodes that have been built for a particular use case and are currently being tested under Limited Availability.List of Advanced NodesThe following Advanced nodes are available:Repeat Parent ReplyResume flow from previous bot replyStart Conversational S

Knowledge Base Article

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Nodes in a Dialogue Tree

RS
Data Connector Export Module

In a Data Connector Export Module, you can export Raw Entity data, Entity Reports, and Template to S3 and an SFTP location, at specified intervals. By extending your data capabilities to include export processes, you can benefit from a comprehensive data management solution that ensures seamless dat

Knowledge Base Article

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Data Connector Export Module

SH
Guided Workflow Runner

Guided workflow can be rendered on an agent's screen via multiple methods depending on the use case that is being served by that guided workflow. There are multiple functionality that are available for the agent, via which they can perform various kinds of actions. Here are some commonly used runner

Knowledge Base Article

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Agent View

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Threads Reporting Glossary

Post InsightsMetricsSprinklr Space SupportedDescriptionThreads Post Total ViewsYesThe number of times your post was viewed. This is a lifetime value.Threads Post Total LikesYesThe number of likes on your post. This is a lifetime value.Threads Post Total RepliesYesThe number of replies on your post.

Knowledge Base Article

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Threads

RS
How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

SH
Create a Outbound Column

Outbound Columns provides multi-column layouts using those you can monitor, engage, and take action on messages within Sprinklr. In this article, you can explore how to use Outbound Dashboards to keep abreast of conversations about your brand.Steps to create a Workflow ColumnClick the New Tab icon .

Engagement - SES

create outbound column

outbound column

Social - SES

Knowledge Base Article

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Getting started with Social Engagement

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Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Real Time Adherence

RS
Schedule Tool

The Schedule Tool enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages can be sch

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Beta Tools

RS
Quick Switch Between Sandbox Environments

The Quick Switch feature in the Sandbox Manager enables users to seamlessly switch between connected sandbox or production environments without the need to log out or perform complex navigation steps. This enhancement streamlines the development and testing workflow by reducing friction, improving p

New Article

20.10

Sprinklr Platform

Knowledge Base Article

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Getting Started

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following. While using a Sandbox environment, you can view Quick Filters which are creat

experience:space

Manage Connected Environment in Sandbox

article:howto

product:platform

+3

Knowledge Base Article

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Refreshing Sandbox

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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