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Introduction

​Email customer service is a method of providing customer support via email. It involves responding to customer inquiries, questions, complaints, and feedback through email communication. It provides several benefits to both the company and the customer. For the company, it can help to reduce the c

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What is Email Customer Service?

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Ads Composer Roles & Permissions

This guide outlines the process of granting role-level permissions through your platform’s Governance Console. Proper role assignment is essential for managing user access effectively and ensuring security across your workspace or customer setup. This article provides step-by-step instructions on cr

Knowledge Base Article

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Getting Started

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Value of Ads Composer

Sprinklr Ads Composer is a platform that offers several benefits to businesses that are looking to streamline their advertising process. Universal User Interface: The Sprinklr Ads Composer is a universal ads composer and is channel-agnostic. This comes as a significant advantage, as it eliminates th

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Getting Started

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Content Management Using Engagement Dashboard (Advocacy)

Engagement within Sprinklr provides a way to enhance content approval and publishing using the Engagement dashboard. Engagement Dashboards allow you to create customized channel dashboards in which messages can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your t

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Content Management (Advocacy)

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WebEx Integration in Advocacy​

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration WebEx Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

WebEx Broadcast Integration

WebEx Broadcast Integration in Advocacy

WebEx

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Integrations

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the YouTube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

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Engage with YouTube Messages

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

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Add Support for xAI

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Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Knowledge Base Article

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Integrations

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Customize Advocacy User Interface in the Site Builder

In the ever-evolving digital landscape, the importance of creating a unique and personalized user experience cannot be overstated. With Advocacy's Site User Interface Customization, you now have the power to tailor the visual design, layout, and functionality of your site to align with your spe

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Platform Configuration

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Create a Branded Site Experience

Branded Site Experience, a strategic practice, involves the customization and tailoring of visual elements on a platform to align with an organization's brand identity. This encompasses integrating unique design elements such as logos, colours, fonts, labels, and imagery, consistently following

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Platform Configuration

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Text Processing Skill - Dynamic Workflow

OverviewWhen the Text-Processing skill is triggered, the user text variable provided by the user will be sent to the LLM and it will process the prompt and generate an output variable based on the Input variable and Prompt it receives.Use Case for Text Processing Skill in Dynamic Workflow node Data

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Dynamic Workflow

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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

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Email Newsletters (Advocacy)

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards

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Gamification

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Global Variables

OverviewGlobal variables in a Conversational AI are reusable components that are essential components used to store informationthat can be accessed and utilised across other dialogue trees within the Conversational AI Application.A global variable will store the value Note: This feature does not cur

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Manage Variables

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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Knowledge Base Article

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Testing Bot Workflows

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Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

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Voicebots - Introduction & Use Cases

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Enabling the Debug Log in Care Console

Before you BeginEnsure that you have enabled the correct permissions for the Care Console Manager.Follow the steps mentioned in this article to navigate to the Care Console ManagerSetting the Record Manager Layout with the Debug LogClone the Default Layout.Add the Debug Log as a widget and save the

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Testing Bot Workflows

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Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

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Entity Studio

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

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Dynamic Workflow

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What is Intent Test Project?

OverviewCreating an Intent Test Project allows brands to validate the accuracy of AI intents on user messages and improve the AI intent model based on feedback. By running historical data through the test module, brands can verify if the predicted intents align correctly with user messages.  This va

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AI/NLP Testing