• Bachelor's degree in mechanical engineering, Sathyabama University, India
• Master's degree in Photojournalism, University of Missouri-Columbia

Customer Experience (CX), Social Media Strategy, AI & Marketing Transformation, Content Strategy, Editorial Leadership, B2B Content Marketing, Storytelling & Thought Leadership

Debayan Paul is a content marketing lead at Sprinklr who spent his time there making sense of how enterprises can genuinely understand and serve their customers. Working within the organic demand-generation team, he focused on turning complicated CXM and AI concepts into something a business leader could read and use. With 8+ years of experience behind him, he started out in journalism before pivoting to B2B SaaS in 2021, and that reporter's instinct never really left him. It shows up in the way he writes clear, well-structured and grounded in what the reader needs to know. Away from the keyboard, Debayan was known just as much for his personality as his writing. He's a self-declared secret agent of the ""Pro-Oxford Comma and Em-Dash Committee,"" and someone who's equally happy talking you through a great bowl of Asian food, a slow yoga flow or a fast game of badminton. That blend of precision and warmth is exactly what makes his writing feel human, and it runs through everything he's written.