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9 Contact Centers Trends for 2025

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
Issac Thomas

Issac Thomas

How to Improve Customer Service with Digital Transformation

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Bhavya AggarwalJayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

Tips to improve your contact center’s first call resolution

Tips to improve your contact center’s first call resolution

January 9, 2023 • 11 MIN READ
Yugal Pandey

Yugal Pandey

What is live chat software [Explained]

What is live chat software [Explained]

January 5, 2023 • 7 MIN READ
Priyanka Malik

Priyanka Malik

Improving customer experience in insurance using social media (2023)

Improving customer experience in insurance using social media (2023)

January 4, 2023 • 8 MIN READ
Priyanka Malik

Priyanka Malik

5 ways financial services can differentiate with customer service in 2023

5 ways financial services can differentiate with customer service in 2023

December 22, 2022 • 8 MIN READ
Pallavi Poojary

Pallavi Poojary

5 social media customer service metrics to track in 2023

5 social media customer service metrics to track in 2023

December 20, 2022 • 9 MIN READ
Karishma Borkakoty

Karishma Borkakoty

8 contact center skills that support agents need in 2023 (and how to develop them)

8 contact center skills that support agents need in 2023 (and how to develop them)

December 15, 2022 • 12 MIN READ
Karishma Borkakoty

Karishma Borkakoty

How Leading Brands are using chatbots in 2024 (+ examples)

How Leading Brands are using chatbots in 2024 (+ examples)

December 2, 2022 • 9 MIN READ
Priyanka Malik

Priyanka Malik

Contact center recession playbook: fair winds and following seas

Contact center recession playbook: fair winds and following seas

November 17, 2022 • 6 MIN READ
Raghavendra RaoIssac Thomas

Raghavendra Rao

Issac Thomas

How Denver International Airport improves social engagement through personalized customer service

How Denver International Airport improves social engagement through personalized customer service

October 28, 2022 • 5 MIN READ
Scott Dulman

Scott Dulman

How to craft a winning customer service strategy using self serve

How to craft a winning customer service strategy using self serve

October 7, 2022 • 5 MIN READ
Raghavendra RaoIssac Thomas

Raghavendra Rao

Issac Thomas

How to preserve the human touch in customer service

How to preserve the human touch in customer service

September 28, 2022 • 10 MIN READ
Pooja Salunke

Pooja Salunke

NLU engine benchmarking: a data-driven approach for AI market leaders

NLU engine benchmarking: a data-driven approach for AI market leaders

September 9, 2022 • 7 MIN READ
Sprinklr

Sprinklr

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