Customer Service
Create a digital-first, proactive customer service experience.
![7 Customer Experience Trends for Businesses in 2024](https://images.ctfassets.net/ukazlt65o6hl/17ClYsr1WVP7cOEVAf5ark/bb738a63d735408f9d3f8634038fea5e/Feature_Banner_CX_Trends_in_2024.jpeg?w=750&h=420&fl=progressive&q=70&fm=jpg)
Learn the top seven customer experience trends in 2024, from hyper-personalization to generative AI to voice interfaces. Discover top CX industry trends here.
Jayadeep Subhashis
March 4, 2024
![7 Uses of ChatGPT for Customer Service [+Prompts]](https://images.ctfassets.net/ukazlt65o6hl/76DoNiz8s025y7F9vmOpdL/17faff6fa1d5182f1d4fd7809dc64b24/ChatGPT_for_customer_service_featured.jpg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Explore how ChatGPT works in customer service with 7 examples of prompts designed to make your support experiences take the flight to customer happiness.
Aksheeta Tyagi
February 21, 2024
![How to Motivate Call Center Agents: 11 Tips](https://images.ctfassets.net/ukazlt65o6hl/2VzEbwA0iXdwLTtZjPMbQy/1b714f8c5d6a74d093a124078516a9f3/motivate_call_center_agents_featured.jpg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Motivated call center agents deliver better customer experience and boost revenue. Here are 11 effective ways to motivate your call center agents.
Surbhi Nahata
February 16, 2024
![Contact Center Performance Management: The Ultimate Guide](https://images.ctfassets.net/ukazlt65o6hl/10uqfhzRzKwNQGn2FXbJnA/a35bd98073469bbee9b04251ad422c75/Feature_Banner-Contact_Center_Performance_Management.png?w=750&h=375&fl=progressive&q=70&fm=jpg)
Learn the definition and importance of contact center performance management. Delve into the KPIs with formulas and tips to improve them.
Bhavya Aggarwal, Jayadeep Subhashis
February 15, 2024
![How to Build an Effective Customer Service Scorecard](https://images.ctfassets.net/ukazlt65o6hl/29dvlOI9d19LsUf7qbAiMK/1d26e0b54edd25889ec2aab69156d399/Banner_Image_Customer_service_scorecard.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
A customer service scorecard is a strategic tool designed to evaluate and quantify the performance of your customer service efforts. Learn how to design one.
Bhavya Aggarwal, Jayadeep Subhashis
February 14, 2024
![9 Ways to Improve Customer Service Security](https://images.ctfassets.net/ukazlt65o6hl/6PvTt1RbFkK38BgxqReiIw/fcc989ff4fb045606d396ad4ac4e192b/customer_service_security_featured.jpg?w=750&h=537&fl=progressive&q=70&fm=jpg)
Customer service security prevents data breaches and ensures privacy. Here are 9 proven strategies and methods to enhance your customer service security.
Robin Vince George
February 13, 2024
![11 Best Speech Analytics Software in 2024](https://images.ctfassets.net/ukazlt65o6hl/1q0SaoVkSGrMycYfoJfnS4/9ae5cc6afaa55d0794bcd7eac6344b66/11-best-speech-analytics-software-banner.jpeg?w=750&h=558&fl=progressive&q=70&fm=jpg)
We've compiled the ultimate list of best speech analytics tools of the year — learn in detail about each of them, including top features and their pros and cons.
Pradeep Vasudev
February 12, 2024
![Chatbot Analytics: 15 Core Metrics to Track](https://images.ctfassets.net/ukazlt65o6hl/5H2P9Logks8BtmtlKjXWvm/444e22fb5b0bcbbc400d0fa61b471894/chatbot_analytics_featured.jpg?w=1920&h=1282&fl=progressive&q=70&fm=jpg)
Chatbot analytics is a set of metrics and processes that help evaluate the engagement and usability of chatbots. Here are 15 chatbot metrics to track.
Bhavna Gupta
February 12, 2024
![How to Use ChatGPT in Contact Center [+10 Prompts]](https://images.ctfassets.net/ukazlt65o6hl/4eRfHjwnUx9FnXUMkApEFA/f5a1dd0b682c692bed9618e53f1b9a35/Feature_Banner-ChatGPT_in_Contact_Center.jpeg?w=750&h=481&fl=progressive&q=70&fm=jpg)
Learn how to use ChatGPT in contact centers and its collaborative potential with your existing chatbots. Explore the benefits with 10 ready-to-use prompts.
Jayadeep Subhashis
February 12, 2024
![10 Contact Center Best Practices to Follow](https://images.ctfassets.net/ukazlt65o6hl/nNZ6pkFiVyOdq28EiJ9Ap/b80116ba1a5484f63e2206fadbc70e81/Contact_center_best_practices_featured.jpg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Here are 10 contact center best practices to optimize your operations and provide a digital-first, unified service experience your customers deserve.
Saumya Chaudhary
February 12, 2024
![30+ Customer Experience Statistics in 2024](https://images.ctfassets.net/ukazlt65o6hl/3CfcYAFVlR8rCbyUxuWfzr/b1817332b25c7b9185da9bcd47fc4b4f/Feature_Banner-CX_Statistics_2024.jpeg?w=750&h=499&fl=progressive&q=70&fm=jpg)
Learn top customer experience statistics from reputable sources poised to shape the customer experience landscape in 2024. Also, learn the future trends here.
Jayadeep Subhashis
February 12, 2024
![6 Ways to Deliver High-touch Customer Service](https://images.ctfassets.net/ukazlt65o6hl/1CKLLXfyFbfMpYJxIL8QPB/4fc1b866618f43b1e4d6359042eca7fa/Feature_Banner-High_touch_customer_service.jpeg?w=1688&h=1126&fl=progressive&q=70&fm=jpg)
Discover the definition, benefits and distinctions of high-touch customer service, along with the top six strategies for its delivery. Get answers to top FAQs.
Jayadeep Subhashis
February 12, 2024