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Content Management Using Engagement Dashboard (Advocacy)

Engagement within Sprinklr provides a way to enhance content approval and publishing using the Engagement dashboard. Engagement Dashboards allow you to create customized channel dashboards in which messages can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Manage Resources Effectively

In today's environment where customer demands are increasing, and competition is becoming more intense, managing resources is all the more critical. Long wait times, inadequate staffing levels, and poor resource allocation can all result in frustrated customers, leading to a decline in customer

Service

Knowledge Base Article

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Improve Productivity with Supervisor Console

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Automated Newsletters in Distributed

Pre-Requisites and Setup – (Reach out to Support) User Permission: New job for scheduling newsletters - com.spr.scheduler.jobs.newsletter.UserSpecificNewsletterProcessorJob Configurations required:  USER_SPECIFIC_NEWSLETTERS_ALLOWED_ENTITY_TYPES (d.v : ENGAGEMENT) MAX_USER_N

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

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Advertising & Marketing (Distributed Admin)

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Sprinklr Social Generative AI Use Cases

Sprinklr Social provides Generative AI capabilities that help teams work faster and create more engaging content across channels. It offers capabilities such as generating and modifying images, summarizing large volumes of comments with the AI Summarizer, and simplifying analytics through the Widget

Sprinklr AI+

marketing

Insights

social

+3

Knowledge Base Article

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Sprinklr Social Generative AI Use Cases

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Activity Dashboards

On the Community Reporting Dashboard, you can customize, expand, and filter into metrics to develop data-based strategies to continuously improve your content performance on the community.​Use CasesTo View Reporting on Community ActivityYou can classify the activities of the community members by Act

Service

Knowledge Base Article

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Reporting

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Add a Pinterest Account in Sprinklr

Adding a Pinterest account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Pinterest account from the Sprinklr platform.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to share

social

Pinterest

Account Addition

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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How to manage Stories?

To view, sort, and search StoriesClick the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Scroll down to see all the fetched stories in the form of story cards and click the story you want to view. Click the Duration option on the top right corner to sort the stories by du

Insights

Knowledge Base Article

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Media Stories

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Sprinklr Specialised AI Social Features

Sprinklr’s Specialized AI Social Features empower brands to deliver smarter, faster, and more personalized social engagement at scale. Leveraging advanced AI capabilities, these features enable automated sentiment analysis, real-time social listening, and predictive insights to help businesses under

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Social Specialized AI Use Cases

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What are Brand Groups?

Brand groups are entities in Benchmarking that contain a set of brands within it. These can be tagged with a unique name and be used as dashboard/section/widget-level filters. There is no upper limit for the number of brands to be added to a brand group, so any number of brands can be added to a bra

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

marketing

Rule Engine

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Publish a Post using Gainsight Community

In this article, you will learn how to publish posts from Quick Publisher for multiple accounts. Gainsight community guidelines will govern the aspect ratio and image media published via API. Message Type Supported in Gainsight Community QuestionConversation Steps to Access Gainsight Community on Qu

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Create Columns and Publish on Gainsight Community

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DCM Metrics in Ads Reporting

Leverage this detailed list of all DCM metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Given below is a list of all DCM metrics, along with their descriptions:DCM Metric NameSprinklr NameDescriptionActive View: Eligible ImpressionsDCM Active View Eligible Impr

marketing

Integrations

Ads Reporting

DCM Metrics in Ads Reporting

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Knowledge Base Article

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Manage Custom Metrics

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Configuring a Rule for Summary and Topics

To view the Summary and Topics details under the Case Analysis section, you first need to create the rule and then apply it. Perform the following steps to configure the Rule for Summary​ and Topics.​Note: To enable Summary and Topics in your environment, reach out to your Success Manager. Alternati

Service

Knowledge Base Article

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Configuring a Rule for Summary and Topics

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TikTok Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns. Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's environment is e

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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How to Optimize Ads based on Weather using Paid Rules

This article will show you an example of setting up a Rule to Activate or Pause ads based on weather conditions. For more details on using Weather conditions, see here. In this example, lets activate certain Paid Initiatives if it is Showing in London.​This examples assumes you have set up a Custom

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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How to Map Custom Field Values from Ad Variants to Outbound Posts using Paid Rules

You can use the Paid Rule Engine to tag Outbound Posts used in your ads or campaigns based on paid custom properties. In this article, we will guide you through the conditions and actions that can be used to implement this use case.To Tag Outbound PostsClick the New Tab icon 

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

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marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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How to Setup Ads Manager Pivot

Pivot Manager is a single touchpoint where you can leverage various actions to analyze and manage your data. In this article, we will review the actions that you can take from the Pivot Manager window to view and manage your data sets within the Pivot table​​ ​​​​Pivot manager propertiesNavigating t

marketing

Knowledge Base Article

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Functionalities

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Create New Records Using Record Forms

This article outlines the steps to create new records using the Record Form using an example: ​Go to the Record Manager from the left pane of the Entity and click on the Edit icon next to the already created Record Manager.​Click on the Actions tab from the left pane of the entity. Provide the butto

Knowledge Base Article

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Create New Records using Record Form