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SH
How to Copy Custom Field Values from Outbound Posts to Ad Variants

You can use the Paid Rule Engine to automatically assign Post custom fields to Ad Variant custom fields. In this article, we will guide you through the actions that can be used to implement this use case.How to Copy Custom Field Values from Outbound Posts to Ad Variants via Paid RulesClick the New T

Knowledge Base Article

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Advanced Use Cases

SH
How to View the Details of a Custom Field

How to View Custom Field DetailsClick the New Tab icon. Under Platform Modules, click All Settings within Listen. Under the Manage Workspace tab, select Custom Fields.On the Custom Fields window, hover over to the Options icon alongside the Custom Field for which you want to view the details and cli

Knowledge Base Article

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Create & Manage

SH
View & Edit User Details

With Sprinklr user settings, admins can view and update properties of their users. Individual users can also view and edit their details if they have the relevant permissions. This article lists down steps on how to view and edit user details in Sprinklr.Steps to view and edit user detailsClick the

Knowledge Base Article

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Getting started

SH
Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

SH
Campaign Live Monitoring

This is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. Values Plotted:Campaign Talking : Number of agents currently in the talking state for the Campaign marked.Campaign Idle: Number of a

Knowledge Base Article

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Reporting & Analytics

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Call Report on Ingested Data

This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.Values Plotted: Lea

Knowledge Base Article

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Reporting & Analytics

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Call Detailed Report

This is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken during the call processing and the

Knowledge Base Article

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Reporting & Analytics

RS
Route to Agent skill

OverviewThis is a replication of Assign to Agent Node.Steps to Configure a Route to Agent SkillWithin your conversational ai application, click on Skills under the Manage section.Click Add Skill in the top right corner and select Route to Agent.Enter the skill Name and Description.Note: Guidelines f

Knowledge Base Article

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Dynamic Workflow

SH
Calibration Reporting

Auditor-wise Calibration ReportThis widget offers valuable insights into the alignment between an auditor and a calibrator. Alignment is calculated by the percentage of checklist items where the auditor's and calibrator's evaluations exactly match (either scores or responses, based on the method sel

Knowledge Base Article

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Calibration Reporting

RS
Case Level Quality Report

​The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.The C

Knowledge Base Article

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Glossary

RS
Share to TikTok in Advocacy

You can share Videos from the Sprinklr Advocacy site and Sprinklr Extend mobile app to your TikTok profile/ feed.  Steps to Share TikTok Posts to AdvocacyLaunch the Advocacy site from your device, and log in to your account. Click Share Again on the intended TikTok post. In the Share Post window, cl

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Sharing

RS
Error Grouping

Campaign errors often slow down progress, and scattered, repetitive issues make them hard to resolve. To streamline troubleshooting, Error Grouping in Ads Manager Assistant categorizes errors by type and entity level (Paid Initiative, Ad Set, and Ad) allowing you to quickly identify,

Knowledge Base Article

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Ads Manager Copilot

RS
Send a Message to Multiple Contacts Simultaneously (Distributed User)

Distributed users can send the same message to multiple contacts at the same time. You can manually select contacts of your preference, or use the Select All Contacts option, and send the same message to all of them using Quick Publisher. This will help you eliminate the massive effort of sending th

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)

RS
Pre-Call Automation

The Pre-Call Automation feature offers enhanced visibility and control over Pre-call Automation settings, allowing campaign managers to define automation rules that improve call handling. By using this functionality, organizations can achieve more efficient call routing, simplify workflows, and boos

Knowledge Base Article

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Pre-Call Automation

SH
Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Mess

Menu Message

WeChat Customer Service on Sprinklr

Menu Message for WeChat Customer Service Accounts

WeChat Customer Service

Knowledge Base Article

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WeChat Customer Service

RS
View Reporting for Global Filtering in Distributed

Distributed users with access to the same ad account are able to view all the data corresponding to all the other users/stores. However, the admins have control over what Distributed users are creating and spending in reporting dashboards. Admins can determine that the Distributed users can see only

Knowledge Base Article

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Miscellaneous (Distributed User)

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View Report on Shortened URL Clicks

You can view reports on the number of clicks of a particular shortened URL. Additionally, you now count how many clicks have been made from the particular URL. To View Report on Shortened URL Clicks Depending on the OS you are using, press the below-mentioned keyboard shortcuts 

experience:space

View Report on Shortened URL Clicks

article:howto

Shortened URL Clicks

+4

Knowledge Base Article

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URL Shorteners

SH
Post Call Workflow

Post-call workflow system helps improve the conversion rate and effectiveness of call center operations by automating and streamlining the tasks that are performed post-call through voice-led campaigns, such as assigning follow-up tasks, updating customer information, and sending follow-up emails an

Journey Facilitator

Voice

Knowledge Base Article

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Post Call Workflow

RS
Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Knowledge Base Article

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Glossary

RS
Voice Details Report

The Voice Details Report provides insights on the live calls (inbound and outbound) that are in IVR, Voice Bot, with agents, or being dialed. This helps infer the number of active calls with respect to the state/stage of the call.The Voice Details Report belongs to the Real Time Reports Report Group

Knowledge Base Article

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Glossary

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