Alexandra Samuel
Freelance writer, researcher and speaker
Alexandra Samuel is a freelance writer, researcher, speaker, and regular contributor to The Wall Street Journal, The Harvard Business Review, The Christian Science Monitor’s Passcode, as well as the digital columnist for JSTOR Daily.
Customer Service
We all know what excellent social care feels like. It’s the delivery service that replies to you within minutes, so that you know when your dinner order is going to arrive. It’s the retailer that spots your photo of that great new handbag, and gives you …
Alexandra Samuel
January 27, 2021