Frans Reichardt
CX Speaker & Trainer
Frans is a global speaker, trainer, and author on customer centricity and customer experience, known as The Customer Listener.
He inspires, motivates, and helps brands listen to the voice of the customer to drive innovation, create extraordinary customer experiences and work towards long-term sustainable customer relationships.
Frans is an experienced professional speaker with over 1,000 speeches worldwide.
The article emphasizes seamless customer interactions through omnichannel contact centers, highlighting benefits like satisfaction, efficiency, and competitiveness while acknowledging integration challenges.
Frans Reichardt
March 19, 2024
Go beyond crafting instant joy to focusing on fundamental processes for crafting lasting CX. Learn from CX thought leader Frans Reichardt.
Frans Reichardt
February 26, 2024