Contact center operations and quality management, data analytics, customer service metrics and KPIs, product analysis, customer experience, enterprise SaaS.

Ipshita Choudhary is a Senior Product Analyst for Sprinklr Service, with over 10 years of experience in the contact center industry and data analytics. Her involvement with the Sprinklr blog comes in the capacity of a subject-matter expert rather than a staff writer, and her extensive background enables her to comprehend the intricate details of contact centers and aid in the enhancement of their efficiency. Her contribution focused on the key metrics that matter for quality management in contact centers. She has been with Sprinklr since 2021, working within the Care Cloud product team on customer service and contact center analytics. When she is not working, Ipshita enjoys traveling and engaging in adventurous sports.