Micah Solomon
Customer Service Transformation Expert, Consultant, Trainer, eLearning producer, and Bestselling Author.
Micah Solomon helps businesses improve and transform their customer service and customer experience as a customer service transformation expert, consultant, trainer, and e-Learning producer.
He is also a bestselling author and a professional keynote speaker. Named the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon's techniques and achievements have been featured everywhere from Fast Company to Wall Street Journal Radio to Inc. Magazine's "Customer Service Makeover" feature.
Micah's most recent customer service bestseller is Ignore Your Customers (and They’ll Go Away).
An entrepreneur and business leader himself, Micah is also known for being an early investor in technology we now know as Apple’s Siri.
Reach Micah at micahsolomon.com • micah@micahsolomon.com • (484)343-5881
Dive into a comprehensive guide from Micah Solomon, CX thought leader & explore the 7 customer service strategies for effective training. Learn more.
Micah Solomon
March 4, 2024
Explore 5 proven strategies from CX thought leader Micah Solomon to elevate your business's customer experience (CX) in the rapidly evolving landscape.
Micah Solomon
March 4, 2024
CX thought leader Micah Solomon encourages brands to intelligently deploy tech to distinguish their CX from competitors.
Micah Solomon
January 12, 2024
Explore how seamless support tools can elevate interactions, empower agents, and boost satisfaction by 540%.
Micah Solomon
January 11, 2024
Micah Solomon, the CX transformation guru introduces a triangular model of customer service that is tech-enabled and human-powered to serve the ultimate protagonist – the customer. Read more.
Micah Solomon
September 22, 2023
Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.
Micah Solomon
September 19, 2023