Customer Service Transformation Expert, Consultant, Trainer, eLearning producer, and Bestselling Author.
Micah Solomon helps businesses improve and transform their customer service and customer experience as a customer service transformation expert, consultant, trainer, and e-Learning producer.
He is also a bestselling author and a professional keynote speaker. Named the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon's techniques and achievements have been featured everywhere from Fast Company to Wall Street Journal Radio to Inc. Magazine's "Customer Service Makeover" feature.
Micah's most recent customer service bestseller is Ignore Your Customers (and They’ll Go Away).
An entrepreneur and business leader himself, Micah is also known for being an early investor in technology we now know as Apple’s Siri.
CX thought leader Micah Solomon encourages brands to intelligently deploy tech to distinguish their CX from competitors.
January 12, 2024
Explore how seamless support tools can elevate interactions, empower agents, and boost satisfaction by 540%.
January 11, 2024
Micah Solomon, the CX transformation guru introduces a triangular model of customer service that is tech-enabled and human-powered to serve the ultimate protagonist – the customer. Read more.
September 22, 2023
Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.
September 19, 2023