![Seven Pocket-Sized Tools to reinforce Key Service Principles](https://images.ctfassets.net/ukazlt65o6hl/fBTRCHeW1ZQ9y8kgHa1a5/0127dd41131275200a2dfd7fbc25b853/7_Secrets_for_Exceptional_CX_Training.png?w=800&h=400&q=70&fm=png)
Dive into a comprehensive guide from Micah Solomon, CX thought leader & explore the 7 customer service strategies for effective training. Learn more.
Micah Solomon
March 4, 2024
![Five proven techniques to bring your CX up to speed](https://images.ctfassets.net/ukazlt65o6hl/3eHZtQ9rXBNtvQooNKNjS4/6735c3c696ee4aeb9439fdabec63d5fe/5_AI_Strategies_to_Revitalize_CX.png?w=800&h=400&q=70&fm=png)
Explore 5 proven strategies from CX thought leader Micah Solomon to elevate your business's customer experience (CX) in the rapidly evolving landscape.
Micah Solomon
March 4, 2024
![The power of technology and humans when they deliver anticipatory, proactive service](https://images.ctfassets.net/ukazlt65o6hl/7c7DcL5Z49TVixjKTRsdoZ/690aac3181152b122053e83842115cf9/Micah-Proactive-service.png?w=800&h=400&q=70&fm=png)
CX thought leader Micah Solomon encourages brands to intelligently deploy tech to distinguish their CX from competitors.
Micah Solomon
January 12, 2024
![Unlocking Omnichannel Excellence: Transforming CX with Seamless Support](https://images.ctfassets.net/ukazlt65o6hl/6ogFjjENYbNTYvRgKOwGC1/7cf1c58f534645c7a2cd58508324e79b/Micah-Omnichannel.png?w=1200&h=628&q=70&fm=png)
Explore how seamless support tools can elevate interactions, empower agents, and boost satisfaction by 540%.
Micah Solomon
January 11, 2024
![Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers](https://images.ctfassets.net/ukazlt65o6hl/6AnG1iNF78ZGx59OjEorN6/05fd674af41ab597fa04473d4ca8df73/AI_and_Humans__band_together_to__redefine_CX.png?w=750&h=396&q=70&fm=png)
Micah Solomon, the CX transformation guru introduces a triangular model of customer service that is tech-enabled and human-powered to serve the ultimate protagonist – the customer. Read more.
Micah Solomon
September 22, 2023
![How you serve your customers under stress speaks to the very quality of your organization](https://images.ctfassets.net/ukazlt65o6hl/31JPouxb8CWh7cXqmugqqK/cef8b8a01c5aecad1ddc5d79d09fa5d8/How_to_stress_test__your_Contact__Center-s_efficiency.png?w=750&h=396&q=70&fm=png)
Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.
Micah Solomon
September 19, 2023