• MBA, Indian Institute of Management Bangalore
• B.Tech in Computer Science, Birla Institute of Technology and Science (BITS) Pilani

Product management and strategy, customer service and Live Chat, product design and development, conversational and customer engagement products, data analysis, enterprise SaaS.

Rishabh Agarwal is a Senior Product Manager at Sprinklr, where his work on Sprinklr Service revolves around creating user-centric products that are both intuitive and scalable. His involvement with the Sprinklr blog comes in the capacity of a product subject-matter expert rather than a staff writer, and he is driven by a strong passion to deliver products that bring happiness to users. His contribution focused on how businesses can reduce shopping cart abandonment using Live Chat, reflecting his hands-on product work in customer service and engagement. Before product management, he built a strong engineering foundation as a Senior Software Engineer at Samsung India, contributing to its 4G/5G portfolio. An IIM Bangalore MBA and BITS Pilani computer science graduate, he pairs deep technical grounding with product strategy.