START FREE TRIAL
Login
Blog Home

Shawna Malecki

Director of Product Marketing, Sprinklr

Shawna Malecki is Director of Product Marketing for Sprinklr’s Modern Care solution. She is passionate about helping organizations deliver exceptional customer experiences. Outside of work you can find her camping with her family, taking nature walks with her dog Deacon, and reading.

Tips for creating a proactive customer service strategy
Customer Care
Tips for creating a proactive customer service strategy

Customers today expect fast responses from businesses on all of their preferred digital channels. Learn more about how to provide proactive customer service.

Shawna Malecki
June 17, 2022

Read Article
How voice bots can help manage high call volume in the contact center
Customer Care
How voice bots can help manage high call volume in the contact center

Using voice bots in your contact center helps better manage high call volume and elevate the level of customer service you provide. Learn more.

Shawna Malecki
May 6, 2022

Read Article
CX priorities in 2022: tips to provide a positive customer experience
Unified-CXM
CX priorities in 2022: tips to provide a positive customer experience

What strategies should organizations prioritize to deliver great customer experiences? Consider these tips and techniques as you refine and evaluate your CX.

Shawna Malecki
March 18, 2022

Read Article
Your customers don’t want to call you, and other hard customer care truths
Customer Care
Your customers don’t want to call you, and other hard customer care truths

Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution

Shawna Malecki
January 26, 2022

Read Article

Products

Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperiencePublic Sector Solutions

Services

Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms