Shawna Malecki
Director of Product Marketing, Sprinklr
Shawna Malecki is Director of Product Marketing for Sprinklr Service solution. She is passionate about helping organizations deliver exceptional customer experiences. Outside of work you can find her camping with her family, taking nature walks with her dog Deacon, and reading.
Customers today expect fast responses from businesses on all of their preferred digital channels. Learn more about how to provide proactive customer service.
Shawna Malecki
June 17, 2022
Using voice bots in your contact center helps better manage high call volume and elevate the level of customer service you provide. Learn more.
Shawna Malecki
May 6, 2022
What strategies should organizations prioritize to deliver great customer experiences? Consider these tips and techniques as you refine and evaluate your CX.
Shawna Malecki
March 18, 2022