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9 Contact Centers Trends for 2025

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
Issac Thomas

Issac Thomas

How to Improve Customer Service with Digital Transformation

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Bhavya AggarwalJayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

How to Use Conversational AI for Customer Service

How to Use Conversational AI for Customer Service

November 28, 2023 • 11 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

AI Self-Service: A Definitive Guide for 2023-24

AI Self-Service: A Definitive Guide for 2023-24

November 22, 2023 • 9 MIN READ
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Bhavna Gupta

Customer touchpoints: How to optimize the customer journey

Customer touchpoints: How to optimize the customer journey

November 8, 2023 • 8 MIN READ
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Bhavna Gupta

Omnichannel vs. multichannel contact center: Key differences you need to know

Omnichannel vs. multichannel contact center: Key differences you need to know

November 8, 2023 • 11 MIN READ
Jahnavi BhuyanPradeep Vasudev

Jahnavi Bhuyan

Pradeep Vasudev

The alchemy of employee and customer delight with Annette Franz

The alchemy of employee and customer delight with Annette Franz

October 31, 2023 • 11 MIN READ
Vanipriya Moorthi

Vanipriya Moorthi

B2B customer service: A comprehensive guide

B2B customer service: A comprehensive guide

October 23, 2023 • 12 MIN READ
Bipin VKJayadeep Subhashis

Bipin VK

Jayadeep Subhashis

Customer support vs. customer service: What is the difference?

Customer support vs. customer service: What is the difference?

October 20, 2023 • 12 MIN READ
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Jayadeep Subhashis

Surbhi

Jayadeep Subhashis

Chatbots vs. conversational AI: Key differences explained

Chatbots vs. conversational AI: Key differences explained

October 19, 2023 • 11 MIN READ
Rachna Shah

Rachna Shah

How to utilize live chat for contact centers

How to utilize live chat for contact centers

October 19, 2023 • 10 MIN READ
Aksheeta Tyagi
US

Aksheeta Tyagi

Umme Sutarwala

How to manage contact center operations

How to manage contact center operations

October 16, 2023 • 11 MIN READ
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Sprinklr Team

Your ultimate guide to building customer loyalty in 10 easy ways

Your ultimate guide to building customer loyalty in 10 easy ways

October 16, 2023 • 11 MIN READ
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Sprinklr Team

Customer service analytics – A comprehensive guide

Customer service analytics – A comprehensive guide

October 16, 2023 • 10 MIN READ
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Sprinklr Team

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