Shubham Gupta

Guest Contributor

Shubham is a seasoned content writer with over half a decade of experience spanning diverse domains such as B2B, B2C, technology, lifestyle, customer experience, and more. Beyond the written word, he is passionate about diving into documentaries and discovering the city's hidden café gems.

Call Analytics: A 2024 Guide for Call Center Managers
Customer Service

Call Analytics: A 2024 Guide for Call Center Managers

Discover the role of call analytics in a call center exploring its types, significance and how it works. Learn how to choose the right call analytics solution.

Jayadeep Subhashis, Shubham Gupta
April 17, 2024