Blog Home

Customer Service

Create a digital-first, proactive customer service experience.

9 Contact Centers Trends for 2025

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
Issac Thomas

Issac Thomas

How to Improve Customer Service with Digital Transformation

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Bhavya AggarwalJayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

Intelligent Contact Center: What It Means and How to Implement It

Intelligent Contact Center: What It Means and How to Implement It

January 7, 2025 • 15 MIN READ
MJ
Jayadeep Subhashis

Mansi Jain

Jayadeep Subhashis

12 Key Chat Support Skills for Agents to Excel in 2025

12 Key Chat Support Skills for Agents to Excel in 2025

January 7, 2025 • 14 MIN READ
DS
Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Top 30 Customer Satisfaction Survey Questions and Tips

Top 30 Customer Satisfaction Survey Questions and Tips

January 7, 2025 • 12 MIN READ
RC
Jayadeep Subhashis

Rohan C

Jayadeep Subhashis

Customer Sentiment Analysis: How to Get Insights (+ Tools)

Customer Sentiment Analysis: How to Get Insights (+ Tools)

January 3, 2025 • 14 MIN READ
Jayadeep SubhashisBhavya Aggarwal

Jayadeep Subhashis

Bhavya Aggarwal

Nice CXone Alternatives: Top 9 Competitors in 2025

Nice CXone Alternatives: Top 9 Competitors in 2025

January 2, 2025 • 26 MIN READ
Issac Thomas

Issac Thomas

Why Every Business Needs an Enterprise Chatbot

Why Every Business Needs an Enterprise Chatbot

January 2, 2025 • 13 MIN READ
Issac Thomas

Issac Thomas

Customer Service Security: 8 Effective Tactics for 2025

Customer Service Security: 8 Effective Tactics for 2025

January 2, 2025 • 8 MIN READ
Aksheeta TyagiRuchi Madan

Aksheeta Tyagi

Ruchi Madan

40+ Customer Retention Statistics You Need to Know in 2025

40+ Customer Retention Statistics You Need to Know in 2025

December 31, 2024 • 6 MIN READ
DS
Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Why Enterprises Need a Cloud Contact Center Now

Why Enterprises Need a Cloud Contact Center Now

December 31, 2024 • 12 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

10 Important Call Center KPIs to Monitor for 2025

10 Important Call Center KPIs to Monitor for 2025

December 30, 2024 • 14 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

Real-Time Speech Analytics: A Detailed Guide

Real-Time Speech Analytics: A Detailed Guide

December 24, 2024 • 13 MIN READ
Jayadeep SubhashisBhavya Aggarwal

Jayadeep Subhashis

Bhavya Aggarwal

Customer Pain Points: 6 Strategic Solutions to Mitigate (+ Pro Tips)

Customer Pain Points: 6 Strategic Solutions to Mitigate (+ Pro Tips)

December 20, 2024 • 15 MIN READ
SV
Jayadeep Subhashis

Subhjeet Vimal

Jayadeep Subhashis

Watch Sprinklr's unified platform in action
REQUEST DEMO
5 star review blog home page

750+
5-star reviews

Spring 2024Winter 2024Enterprise Winter 2024