February 24, 2021 • 2 min read
Business leaders are catching on to the importance of customer experience management (CXM); in fact, 91% of organizations surveyed said they aspire to be among the customer experience leaders in their industry. At the same time, many seem stuck in the aspirational phase – only 37% have started any kind of formal CXM initiative.
And the truth is, we get it. Committing to building and executing a comprehensive customer experience management strategy is an enormous undertaking for large enterprise organizations. It requires dismantling organizational silos that tend to run deep, training existing staff, hiring new staff, and implementing a holistic technology infrastructure to manage brand interactions with customers.
But business and marketing experts across the board agree: customer experience management is the future of business.
We decided to put together a list of our favorite customer experience quotes & slogans – the ones that inspire us to think differently about marketing and building lifelong relationships with customers.
These quotes come from the thought leaders and visionaries who eat, drink, and sleep CXM. We hope you learn as much from them as we have… and internalize their words!
Every day, thousands of the world’s largest enterprises use Sprinklr to market, advertise, research, care, and engage consumers across 23 social channels, 11 messaging channels, chat, SMS, and email.
What about you? What are your favorite quotes about customer experience management? Feel free to share in the comments. And don’t forget to grab your favorite quote from above and share it on Twitter!
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