![Call Center Burnout: What It Is & How to Tackle It](https://images.ctfassets.net/ukazlt65o6hl/2278dBYei2y0nNIao94jsw/1715d0329041e986e69012e701ce1e11/Banner_Image_Call_Center_Burnout_Sprinklr.png?w=750&h=464&fl=progressive&q=70&fm=jpg)
Call center burnout is a chronic occupational stress call center professionals face due to poor work-life balance. Here's how to identify and control it.
Bhavna Gupta, Issac Thomas
June 10, 2024
![Live Chat vs. Chatbot: 9 Core Differences](https://images.ctfassets.net/ukazlt65o6hl/G93Y34MFqSgKejAmJpFPq/5a0b50c4e9b970ac5bae11db711dee37/live_chat_vs_chatbot.jpeg?w=961&h=540&fl=progressive&q=70&fm=jpg)
Live chat vs chatbot has been a perpetual debate. Which one do you plan to leverage for quick, 24/7 and personalized customer support in 2024?
Bhavna Gupta
May 16, 2024
![Customer Service Trends to Follow in 2024: Expert Advice](https://images.ctfassets.net/ukazlt65o6hl/72BhjqFcKQ04vyjVFyDAEd/5ee7494d84602325a66a036d026ba0a0/image.png?w=550&h=361&q=70&fm=png)
Customer service trends will reshape how businesses plan customer support strategies, processes and resources. Know the top 8 trends to ace in 2024.
Bhavna Gupta, Issac Thomas
May 9, 2024
![How to Map Omnichannel Customer Journey [Steps + Best Practices]](https://images.ctfassets.net/ukazlt65o6hl/6MfVqzof8lT1TTffMkQ6IK/374d5322a34e09a99d0db3f11ac8ff1a/Featured-Omnichannel_customer_journey.jpeg?w=750&h=460&fl=progressive&q=70&fm=jpg)
An omnichannel customer journey presents the customer's journey across channels as they interact with your business, from awareness to loyalty. Read more.
Bhavna Gupta
March 18, 2024
![Chatbot Analytics: 15 Core Metrics to Track](https://images.ctfassets.net/ukazlt65o6hl/5H2P9Logks8BtmtlKjXWvm/444e22fb5b0bcbbc400d0fa61b471894/chatbot_analytics_featured.jpg?w=1920&h=1282&fl=progressive&q=70&fm=jpg)
Chatbot analytics is a set of metrics and processes that help evaluate the engagement and usability of chatbots. Here are 15 chatbot metrics to track.
Bhavna Gupta
February 12, 2024
![8 Innovative Ways of Using AI in Customer Service [+Examples]](https://images.ctfassets.net/ukazlt65o6hl/noh8m7LeUmAfE2rwMaChD/e503d28a19a6e3734cffcd52ff37ce76/Featured_image__1_.png?w=750&h=471&fl=progressive&q=70&fm=jpg)
Get your dose of inspiration from these examples of AI in customer service – chatbots, self-service, robotic process automation, data entry, and more.
Bhavna Gupta
February 12, 2024
![Conversational AI vs. Generative AI: Core Differences](https://images.ctfassets.net/ukazlt65o6hl/3fMGNoO3UEzEfk1AE2ugvr/689de3ae34946792f0c348fdf92b7c82/Featured_image.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
How do conversational AI and generative AI differ in terms of output, training data and application? Read about conversational AI vs. generative AI here.
Bhavna Gupta
February 6, 2024
![Customer Journey Analytics: A Comprehensive Guide](https://images.ctfassets.net/ukazlt65o6hl/6gotv0IPPv9wdjk9gIfzvC/4cbfa603ff5c4d5b343842459ebdf760/Featured_image.png?w=750&h=375&fl=progressive&q=70&fm=jpg)
Customer journey analytics yields insights about individual interactions across the customer journey and their impact on customer engagement and retention.
Bhavna Gupta
February 6, 2024
![Conversational AI in Banking Guide: Application & Examples](https://images.ctfassets.net/ukazlt65o6hl/1BZXxk8zN2q2DgpGjNg2WC/a60923dcbd0391d0f395860d05acf53d/Feature_Banner_Conversational_AI_in._Banking.png?w=750&h=491&fl=progressive&q=70&fm=jpg)
Conversational AI in banking is emerging as a game-changer with 24/7 transactional assistance, personalized advice and stringent compliance and governance.
Bhavna Gupta
December 26, 2023
![How AI Helps Boost Call Center Efficiency](https://images.ctfassets.net/ukazlt65o6hl/KE5gn8IdBTxsjfEdJiiha/fa1725feab7ce0c8a9160b904ae2a455/Banner_Image_How_AI_boosts_call_center_efficiency.png?w=750&h=420&fl=progressive&q=70&fm=jpg)
Using AI in your call center can boost resolution speed, workforce optimization, call routing and agent productivity. Learn the top 6 AI use cases plus tips here.
Bhavna Gupta
December 12, 2023
![How to Leverage AI for Customer Communications](https://images.ctfassets.net/ukazlt65o6hl/6TXO7cwc6T9yLQtPVqMQem/0db6e69682679e0f4da3bddd79f4d0b8/Customer_communication_FEATURED.png?w=750&h=420&fl=progressive&q=70&fm=jpg)
Learn how to transform your customer communication with AI, best practices, potential risks and challenges of using AI to communicate with customers.
Bhavna Gupta
November 29, 2023
![AI Self-Service: A Definitive Guide for 2023-24](https://images.ctfassets.net/ukazlt65o6hl/5Q85EtsJkCRxMlAwMRSpTo/ef45f911964527fce9f6adf70dbff5dd/AI_Self_Service_feature_image.png?w=750&h=484&q=70&fm=png)
AI self-service means leveraging the power of AI and automation to exceed customer expectations from self-service. Learn about its features and KPIs here.
Bhavna Gupta
November 22, 2023