Learn about influencer marketing, different types of influencers, and how to create a successful influencer marketing strategy.

Simple (yet effective) AI-powered contact center routing strategies. Resolve your customer queries faster. Make your customers happier than ever.

39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.

Social media brand compliance is the practice of ensuring that your posts are NEVER off-brand and adhere to the laws and regulations of the industry. Explore seven ways to ensure brand compliance in your social media publishing.

9 ways you can improve your NPS — 1. Improve productivity 2. Encourage customer recommendations 3. Create feedback culture 4. Improve first response time 5. Immediate follow ups 6. Provide self-help options 7. Improve your brand responsiveness rate