Sprinklr Service
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Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Sprinklr named a Strong Performer in The Forrester Wave™: CCaaS Platforms, Q2 2025
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Aramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Acer streamlines workflows across global markets and transforms the customer experience
Check your AI maturity in minutes and get a free report with strategies to improve your AI readiness
Northwestern Mutual uses Sprinklr AI to power its most successful social campaign ever
Uber achieves industry-leading SLA and response times
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
Sprinklr wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards
Join a culture where kindness and customer obsession defines everything we do
[New Podcast] Christina Garnett on The CX Insights You’re Missing
Powering CX Excellence: How Scalable GenAI Drives Customer Loyalty
Create a digital-first, proactive customer service experience.
9 Contact Centers Trends for 2025
Issac Thomas
How to Improve Customer Service with Digital Transformation
Bhavya Aggarwal
Jayadeep Subhashis
How Artificial Intelligence is Beneficial in IVR Systems
Aksheeta Tyagi
Customer Experience Optimization – All You Need to Know
10 Contact Center Best Practices to Follow
Saumya Chaudhary
Conversation Analytics
Call Center Reporting Guide for Businesses
Surbhi Nahata
Call Center Recording: A Detailed Guide
Sprinklr Team
Chatbot vs. Voice Bot: Key Differences
Bishakh Dutta
Customer Journey Analytics: A Comprehensive Guide
Bhavna Gupta
13 Examples of Good Customer Service for Your Business
Gitanjali Maria
Top 11 Customer Engagement Metrics You Must Track
17 Call Center Best Practices for Great Customer Service [2024]
Surbhi
Average Customer Retention Rate by Industry
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