Blog Home

Sprinklr Acquires Little Bird – Helping Brands Improve Influencer Marketing and Customer Experience

Ragy Thomas

November 17, 2016  •  3 min read

For a long time, marketing followed a predictable path.

You had a message, an audience you wanted to influence, and a desired outcome. And the best way to reach the right people, and achieve the right outcome, was to broadcast. To shout.

Then something interesting happened. Social media came along and upended the status quo.

Consider that 81% of consumers say social posts from their friends directly influence their purchase decisions, and that customers are 60% of the way through the sales process before ever engaging with a company.

We live in an age of connected and empowered customers where it no longer matters what companies say (or shout) about themselves. It’s what customers say that determines whether a business can truly be successful. And spotting the most influential customers has become a critical strategy for all brands. In fact, 75% of marketing and communication professionals say that identifying the right influencers is the biggest challenge when building an influencer engagement strategy.

With this seismic shift in mind, I’m proud to announce that we have acquired Little Bird, an  influencer identification and marketing platform that helps brands discover influencer-driven insights and deploy them across the enterprise to create better customer experiences. You can read the full press release here.

Little Bird: the leading influencer identification and marketing platform

Every customer-facing department – from marketing to customer care to product development – is affected by this shift to customer-centricity.

Little Bird’s technology brings direct value to these functions and others by analyzing individual connections across the social web to identify influencers who can galvanize word-of-mouth marketing; build communities to support a wider set of customers; and accelerate the discovery of trends.

Fully integrated across the most complete social media management platform for the enterprise, Little Bird will enhance multiple components of Sprinklr’s technology by leveraging contextual segmentation and social graph analysis to discover the best influencers based on their reputation around specific topics and conversations – not their follower count.

What this means for global companies

Delivering more human and intuitive experiences, across every touchpoint, for every customer, is the single-most strategic investment for the modern enterprise.

We’re thrilled to be able to give 1,200+ global brands a deeper understanding of the trends that matter most, with actionable insights so they can cut through the noise and create more personal, consistent, and informed experiences for their customers.

In a world not so distant from now, companies deliver personal experiences to every customer. They make decisions based on knowing individuals as people, not data points. And their customers, in turn, feel like they matter – because they really do.

That future is within arm’s reach, but it’ll take some effort to get there. So, let’s get to work. The best is yet to come.

Announcements
Share this Article

Article Author

Ragy Thomas

Founder and CEO, Sprinklr

Learn more

Related Articles

Sprinklr named TSIA STAR Award finalist for Best Practices in Education Services
Announcements
Sprinklr named TSIA STAR Award finalist for Best Practices in Education Services

I’m very excited to announce that Sprinklr is named a 2021 TSIA (Technology & Services Industry Association) STAR Award finalist for Best Practices in Education Services!

Anna Buffard
September 17, 2021  •  3 min read

Read Article
Sprinklr Integrates With TikTok, Supports In-Feed Video Ads
Announcements
Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video creation platform TikTok, making Sprinklr the first application-programming-interface partner to support in-feed video ads o…

Sprinklr Team
May 22, 2020  •  3 min read

Read Article
Announcing Sprinklr’s Winter 2020 Release: Delivering Over 400 New Capabilities Focused on Improving Productivity and User Experience
Announcements
Announcing Sprinklr’s Winter 2020 Release: Delivering Over 400 New Capabilities Focused on Improving Productivity and User Experience

Sprinklr’s Winter ‘20 Release is now available to customers globally! The release includes over 400 new capabilities and enhancements across the five products on Sprinklr’s customer experience management (CXM) platform: Modern Marketing, Modern Advertisi…

Pavitar Singh
February 22, 2020  •  8 min read

Read Article

Products

Modern CareModern ResearchModern Marketing & AdvertisingModern Sales & EngagementCXM PlatformEducation ExperienceCitizen ExperienceSprinklr AI Sprinklr SandboxDeveloper Portal

Services

Our ServicesTrainingPartnersAgencyDeveloper Portal
English (US)
English (GB)
Español
Português
Français
日本語
Deutsch
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms