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Reduce costs by automating routine inquiries with conversational AI bots

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AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

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Empower agents and customers with direct access to the answers they need

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Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

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AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

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Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

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Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

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Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

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30+ channels of AI-powered analysis, prediction & suggestions—in one place

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Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

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Ragy Thomas

Founder and CEO, Sprinklr

Ragy Thomas is a technology visionary, entrepreneur, and investor who has played an instrumental role in the evolution of two business-critical channels for the enterprise: social media and email. As founder and CEO of Sprinklr, he is empowering companies to reimagine their customer-facing operations – the front office – to manage consumer experiences across every touchpoint.

Prior to founding Sprinklr, Ragy was the president of Epsilon’s Interactive Services from 2006 to 2008, and the CTO of Bigfoot Interactive, an email marketing leader that Epsilon acquired in 2005. Ragy earned his M.B.A. in Finance and Information Systems from New York University’s Leonard N. Stern School of Business and his Computer Science Engineering degree from Pondicherry University in India.

He serves on the board of directors at Kenscio, a digital marketing services company he co-founded in 2009, and Cloth, a mobile fashion application company.

Sprinklr’s IPO: The best is yet to come
Unified-CXM
Sprinklr’s IPO: The best is yet to come

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an exciting new chapter in our journey. Everything we’ve built and accomplished over the past decade has led …

Ragy Thomas
June 23, 2021  •   min read

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2021: The Year of Happier
Unified-CXM
2021: The Year of Happier

Most of us spend the beginning of a new year – and much of our lives – thinking about what’s next. Wanting to get into college. Then a job. Then a family. And many will realize it’s a continuous cycle. Set a goal, achieve that goal, then create another. …

Ragy Thomas
January 12, 2021  •   min read

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The Best is Yet to Come: An Open Letter to Our Customers
Unified-CXM
The Best is Yet to Come: An Open Letter to Our Customers

Dear Sprinklr Customers, We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier with a platform purpose-built for CXM and breaking down silos. Today, I’m pleased to share that we’ve brought in ama…

Ragy Thomas
September 9, 2020  •   min read

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10 Years In, We’re Just Getting Started: Sprinklr Founder & CEO Ragy Thomas
Unified-CXM
10 Years In, We’re Just Getting Started: Sprinklr Founder & CEO Ragy Thomas

10 years ago, I couldn’t have imagined how much the modern world would need what Sprinklr is today. From humble beginnings in a spare bedroom, we’ve become the only Unified CXM Platform for Modern Channels and an emerging leader in a multi-billion dollar…

Ragy Thomas
September 24, 2019  •   min read

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Are You an Evolutionary or Revolutionary Content Marketer?
Marketing & Advertising
Are You an Evolutionary or Revolutionary Content Marketer?

“Content marketing” may be one of the biggest buzzwords in recent years, but the concept behind it – creating and distributing valuable content to attract and retain an audience – is nothing new. From John Deere’s 1895 launch of The Furrow to American Ex…

Ragy Thomas
March 28, 2018  •   min read

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Introducing the First Version of the First Unified Platform for CXM
Announcements
Introducing the First Version of the First Unified Platform for CXM

We started Sprinklr in 2009 because we saw something most didn’t want to see. A world reshaped, then reshaped again, by social. A world in which customers, not companies, are in control. A world where large, seemingly soulless, enterprises can (and must)…

Ragy Thomas
October 4, 2017  •   min read

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Partnering with Forbes to Identify the World’s Most Influential CMOs
Marketing & Advertising
Partnering with Forbes to Identify the World’s Most Influential CMOs

The explosion of channels like social media is fundamentally changing the way customers* interact with each other, and how they interact with brands. It’s a double-edged sword. On the one hand, there are unprecedented opportunities to reach, engage, and …

Ragy Thomas
June 24, 2017  •   min read

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New Study: Why Companies Are Anchoring Customer Experience in Social
Marketing & Advertising
New Study: Why Companies Are Anchoring Customer Experience in Social

75% of today’s S&P 500 companies will be replaced by 2027. The business world is undergoing an unprecedented shift. A revolution that’s forcing every organization, from every industry, across every market to rewire how it operates. Contrary to what you m…

Ragy Thomas
April 28, 2017  •   min read

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It’s Time to Define Customer Experience Management as a Category
Unified-CXM
It’s Time to Define Customer Experience Management as a Category

Customers are more informed, connected, and empowered than ever before. With over two billion people connected using their real identities – there are no more strangers. In this social world, customers no longer consume. They push. They pull. Doing so wi…

Ragy Thomas
April 11, 2017  •   min read

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Sprinklr Acquires Little Bird – Helping Brands Improve Influencer Marketing and Customer Experience
Announcements
Sprinklr Acquires Little Bird – Helping Brands Improve Influencer Marketing and Customer Experience

For a long time, marketing followed a predictable path. You had a message, an audience you wanted to influence, and a desired outcome. And the best way to reach the right people, and achieve the right outcome, was to broadcast. To shout. Then something i…

Ragy Thomas
November 17, 2016  •   min read

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It’s Time to Reimagine the Front Office
Unified-CXM
It’s Time to Reimagine the Front Office

Today, we’re excited to share that Sprinklr has raised $105 million at a $1.8 billion valuation in a round led by Temasek, a large, Singapore-based investment firm focused on long-term value creation. Wellington Management Company LLP and EDBI, the corpo…

Ragy Thomas
July 20, 2016  •   min read

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Uniting the Front Office for the Social Age
Announcements
Uniting the Front Office for the Social Age

When I first experienced customer relationship management (CRM) technologies 15 years ago, we lived in a different world. Companies had control over the few channels they used to communicate with customers, so it was relatively easy for them to “manage” …

Ragy Thomas
September 15, 2015  •   min read

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