Ragy Thomas
Founder and CEO, Sprinklr
Ragy Thomas is a technology visionary, entrepreneur, and investor who has played an instrumental role in the evolution of two business-critical channels for the enterprise: social media and email. As founder and CEO of Sprinklr, he is empowering companies to reimagine their customer-facing operations – the front office – to manage consumer experiences across every touchpoint.
Prior to founding Sprinklr, Ragy was the president of Epsilon’s Interactive Services from 2006 to 2008, and the CTO of Bigfoot Interactive, an email marketing leader that Epsilon acquired in 2005. Ragy earned his M.B.A. in Finance and Information Systems from New York University’s Leonard N. Stern School of Business and his Computer Science Engineering degree from Pondicherry University in India.
He serves on the board of directors at Kenscio, a digital marketing services company he co-founded in 2009, and Cloth, a mobile fashion application company.
This week, Sprinklr celebrates its 14th anniversary. What a journey it has been. We’ve come a long way from when I first started in my spare bedroom at home in New Jersey. Sprinklr now has 26 offices in 19 countries around the world.
Ragy Thomas
September 21, 2023
Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an exciting new chapter in our journey. Everything we’ve built and accomplished over the past decade has led …
Ragy Thomas
June 23, 2021
Most of us spend the beginning of a new year – and much of our lives – thinking about what’s next. Wanting to get into college. Then a job. Then a family. And many will realize it’s a continuous cycle. Set a goal, achieve that goal, then create another. …
Ragy Thomas
January 12, 2021
Dear Sprinklr Customers, We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier with a platform purpose-built for CXM and breaking down silos. Today, I’m pleased to share that we’ve brought in ama…
Ragy Thomas
September 9, 2020
10 years ago, I couldn’t have imagined how much the modern world would need what Sprinklr is today. From humble beginnings in a spare bedroom, we’ve become the only Unified CXM Platform for Modern Channels and an emerging leader in a multi-billion dollar…
Ragy Thomas
September 24, 2019
“Content marketing” may be one of the biggest buzzwords in recent years, but the concept behind it – creating and distributing valuable content to attract and retain an audience – is nothing new. From John Deere’s 1895 launch of The Furrow to American Ex…
Ragy Thomas
March 28, 2018
We started Sprinklr in 2009 because we saw something most didn’t want to see. A world reshaped, then reshaped again, by social. A world in which customers, not companies, are in control. A world where large, seemingly soulless, enterprises can (and must)…
Ragy Thomas
October 4, 2017
The explosion of channels like social media is fundamentally changing the way customers* interact with each other, and how they interact with brands. It’s a double-edged sword. On the one hand, there are unprecedented opportunities to reach, engage, and …
Ragy Thomas
June 24, 2017
75% of today’s S&P 500 companies will be replaced by 2027. The business world is undergoing an unprecedented shift. A revolution that’s forcing every organization, from every industry, across every market to rewire how it operates. Contrary to what you m…
Ragy Thomas
April 28, 2017
Customers are more informed, connected, and empowered than ever before. With over two billion people connected using their real identities – there are no more strangers. In this social world, customers no longer consume. They push. They pull. Doing so wi…
Ragy Thomas
April 11, 2017
For a long time, marketing followed a predictable path. You had a message, an audience you wanted to influence, and a desired outcome. And the best way to reach the right people, and achieve the right outcome, was to broadcast. To shout. Then something i…
Ragy Thomas
November 17, 2016
Today, we’re excited to share that Sprinklr has raised $105 million at a $1.8 billion valuation in a round led by Temasek, a large, Singapore-based investment firm focused on long-term value creation. Wellington Management Company LLP and EDBI, the corpo…
Ragy Thomas
July 20, 2016