Benchmarks for Best-In-Class
Digital Customer Experience
Sprinklr’s industry-first Digital CXM benchmarks provide a data-driven methodology for how well companies manage their digital customer experiences. Our research reports (available on request) reveal digital customer experience performance standards among the top 20 brands across multiple industry sectors.
Each Digital CXM benchmark report includes:
Industry Sector Reports
Financial Services (Coming soon!)
Tech & IT (Coming soon!)
Beauty (Coming soon!)
Household Products (Coming soon!)
Packaged Foods (Coming soon!)
Request a Sprinklr Digital CXM Benchmark Report
and we'll notify you as soon as it is available.
Digital customer experience all starts with listening to and understanding your consumers. By catalyzing and listening to organic consumer conversation, brands can hear first-hand what consumers want more of, and what they don't like. The best brands drive a high volume of conversation with positive sentiment. Our AI can help you understand what consumers are talking about, at scale.
Understanding your company's digital share-of-voice and influence is critical. Sprinklr can help you deliver a cohesive presence across digital channels and gain your fair share of the conversation.
The rate at which consumers react is a strong indicator of powerful content—and the sentiment of their reactions reveals if your brand's content is delighting them. Leading brands leverage Sprinklr's platform to test and learn what resonates with customers.