Martin Hill-Wilson
CX Thought Leader
Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his 13th year as Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, and strategic consulting and mentoring. Current topics include responding to new customer behaviour, transforming the value of contact centre and extracting value from CX/CS technologies.
Reach Martin at www.brainfoodextra.com
Renowned CX consultant, Martin Hill-Wilson lists the steps to un-silo your contact center, the lack of which could lead to the fall of CX.
Martin Hill-Wilson
December 6, 2023
Eminent CX thought leader, Martin Hill-Wilson explores what the future is for contact center automation as technology and customer expectations evolve. Read more.
Martin Hill-Wilson
September 21, 2023
CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.
Martin Hill-Wilson
September 18, 2023
Prominent CX expert, Martin Hill-Wilson explains why many businesses fail to deliver effective self-service despite the rising demand for it from customers. Read more.
Martin Hill-Wilson
September 14, 2023
The OG of CX thought leadership, Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved value exchange between customer and brand and advocates reimagining the existing north star metrics. Read more.
Martin Hill-Wilson
September 6, 2023