Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his 13th year as Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, and strategic consulting and mentoring. Current topics include responding to new customer behaviour, transforming the value of contact centre and extracting value from CX/CS technologies.

Reach Martin at www.brainfoodextra.com