![How to un-silo your Contact Centre and inspire better Enterprise Teamwork](https://images.ctfassets.net/ukazlt65o6hl/2Xo4FTtYlL1qLzNnGCPpUv/090edbfb9e5f2beed994a3205df256bd/Un-siloed_to__Unified_CX____unlock_your__team-s_potential.png?w=750&h=396&q=70&fm=png)
Renowned CX consultant, Martin Hill-Wilson lists the steps to un-silo your contact center, the lack of which could lead to the fall of CX.
Martin Hill-Wilson
December 6, 2023
![What’s next for Contact Centre Automation?](https://images.ctfassets.net/ukazlt65o6hl/4H18tUC0IxswlG9FnvU7Vg/b5c6ea9d150adbd948c3db8caf028c2c/Reinventing__CX_with_AI_Automation.png?w=750&h=396&q=70&fm=png)
Eminent CX thought leader, Martin Hill-Wilson explores what the future is for contact center automation as technology and customer expectations evolve. Read more.
Martin Hill-Wilson
September 21, 2023
![Contact Centre Talent Management needs a rethink. What’s critical and how can technology help?](https://images.ctfassets.net/ukazlt65o6hl/6ix9vskpj4lvMmJNK3EbeH/a8f10c40457ff3800145934f8d189718/_Tech_tonic_shifts__in_Contact_Centre__Talent_Management.png?w=750&h=396&q=70&fm=png)
CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.
Martin Hill-Wilson
September 18, 2023
![We were promised effective Self-Service. What went wrong and what needs to change?](https://images.ctfassets.net/ukazlt65o6hl/39XZbz79hhGYwTsMP05Oy6/51a1b32c5a8adf4df1b01a24f333f29a/Service.png?w=750&h=396&q=70&fm=png)
Prominent CX expert, Martin Hill-Wilson explains why many businesses fail to deliver effective self-service despite the rising demand for it from customers. Read more.
Martin Hill-Wilson
September 14, 2023
![Re-imagine a new North Star for your customer contact](https://images.ctfassets.net/ukazlt65o6hl/4JMo8PJHWf2eqfIfet0aFf/abcb95142402e24f8084f327a34dbf4c/Technology___the_guiding_light_to_finding_your_customer_service_North_Star.png?w=750&h=396&q=70&fm=png)
The OG of CX thought leadership, Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved value exchange between customer and brand and advocates reimagining the existing north star metrics. Read more.
Martin Hill-Wilson
September 6, 2023