Martin Hill-Wilson
CX Thought Leader
Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his 13th year as Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, and strategic consulting and mentoring. Current topics include responding to new customer behaviour, transforming the value of contact centre and extracting value from CX/CS technologies.
Reach Martin at www.brainfoodextra.com
CX thought leader Martin Hill-Wilson explores the future of contact centre automation. Learn more.
Martin Hill-Wilson
September 25, 2023
CX thought leader Martin Hill-Wilson shares his checklist for designing an effective self-service system that helps customers reach their outcomes faster.
Martin Hill-Wilson
September 14, 2023
CX thought leader Martin Hill-Wilson shares a human-centered approach enabled by technology to improve employee experience (EX) in your contact centre.
Martin Hill-Wilson
September 14, 2023
CX thought leader Martin Hill-Wilson outlines the essential steps to un-silo your contact centre and foster collaboration. Read more.
Martin Hill-Wilson
September 11, 2023
CX thought leader Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved experience and value exchange between customer and brand. Read more.
Martin Hill-Wilson
September 6, 2023