Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Wendy Mikkelsen

Senior Director, Product Marketing

Wendy Mikkelsen is the Senior Director of Product Marketing for Sprinklr’s Modern Care solution. Wendy has spent the last 20+ years providing education on next-gen customer experience management and the technology, people, and processes that enable it. Outside of work she enjoys reading, traveling, and spending time with her family.

5 customer care trends that will change the contact center experience in 2022
Customer Care
5 customer care trends that will change the contact center experience in 2022

To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.

Wendy Mikkelsen
January 18, 2022  •   min read

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Why you need a unified contact center to keep up with customer expectations in 2022 and beyond
Customer Care
Why you need a unified contact center to keep up with customer expectations in 2022 and beyond

Organizations that will win and keep customers in the coming year are those that go the extra mile to ensure they build a seamless digital customer experience.

Wendy Mikkelsen
December 22, 2021  •   min read

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How Verizon is evolving social care, and what businesses should do to become experience-first across channels
Customer Care
How Verizon is evolving social care, and what businesses should do to become experience-first across channels

Ken Madrigal, a leader and innovator in Social Customer Experience Strategy at Verizon, shares his take on the biggest trends in social care.

Wendy Mikkelsen
December 13, 2021  •   min read

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How AI can make your contact center’s routing strategy more efficient
Customer Care
How AI can make your contact center’s routing strategy more efficient

Modern customers expect efficiency when contacting your support team. Learn how AI can make your contact center’s routing strategy more efficient.

Wendy Mikkelsen
December 13, 2021  •   min read

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How to connect with customers and create a more human customer experience
Unified-CXM
How to connect with customers and create a more human customer experience

How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...

Wendy Mikkelsen
October 29, 2021  •   min read

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Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Customer Care
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.

Wendy Mikkelsen
October 15, 2021  •   min read

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Survey says… it’s time to move to predictive CSAT
Customer Care
Survey says… it’s time to move to predictive CSAT

For many companies, customer satisfaction (CSAT) scores aren’t just a ‘how’m-I-doin’ metric; they’re an early warning system. When they’re low, it’s a sign that something in the customer experience went wrong, and the company needs to take corrective act…

Wendy Mikkelsen
July 1, 2021  •   min read

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