Sprinklr Innovator’s Series with Yogin Patel

At Sprinklr, we work hard every day to reshape the CXM landscape, turning conversations on modern channels into valuable business insights. Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Yogin Patel, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Can you share more about your role and what you do at Sprinklr?

I am currently working on the Machine Learning (AI) team, where I am primarily responsible for building world-class Machine Learning systems for Sprinklr. My team creates and maintains various AI solutions for Sprinklr’s global customers.

What’s one of the most rewarding parts of working in Sprinklr’s Engineering Department?

Finding solutions to the toughest technical challenges is the most exciting part of my job.

On the AI team, the work largely involves innovating on Sprinklr’s state-of-the-art technology features that are part of our Unified-CXM platform, such as Smart Trends, Smart Responses, and Smart Optimization.

For example, I am currently working on creating a new AI feature to support customer care teams on Smart Assist. Currently available AI solutions for care aren’t able to meet the accuracy requirements of many brands. We’re constantly iterating and creating new versions of this feature, and we find new observations and problems every time, which we then try and solve in the next iterations. We continue with the trial and error method, and invent new ways to reach our goal.

What’s the culture like at Sprinklr?

The flexibility and freedom that is given to each developer to try out new ideas is amazing. We have incredibly smart people on our team, and we all collaborate and have a voice in solving the biggest problems for global brands.

What makes Sprinklr’s approach to innovation different?

Speed and efficiency. The speed at which we are able to do the necessary iterations is critical for these innovations.

We have achieved success because of a variety of factors, like:

• Our customer-first obsession

• Efficient data pipeline

• Sheer hard work from the smart and talented people in our team

• Cutting edge technologies that are unmatched in our industry

Find your next career opportunity with Sprinklr.

Vinti Agarwal is a Culture & Talent Manager at Sprinklr based in Gurgaon, India.