March 1, 2021 • 2 min read
It’s one thing to provide a prompt reply to a customer who tweets you with a question—and it’s another thing to anticipate an issue, or spot an opportunity to delight a customer, and reach out before they ever mention you by name.
That’s exactly where many of the top care accounts on Twitter excel: They go the extra mile for customers by anticipating their needs, and making them feel like they’re a valued part of building the brand or product. But brands can only deliver that kind of high-touch service when they’re using a social media platform that allows them to listen and respond at scale.
In From AM to PM: Twitter Customer Care in a 24/7 World, we saw how going the extra mile for customers also pays off for brands: Twitter handles that excel at anticipating customer issues score 41% higher on overall care excellence. Here are twenty brands that score high on our overall measure of care excellence, with an average Sprinklr Care Score of 797 — and which know how to go above and beyond for their customers.
Brand | Handle | Industry
3 | ThreeUKSupport | Telecom
Aetna | AetnaHelp | Health Care
Amazon | AmazonHelp | Retail
AT&T | ATTHelp | Telecom
Campbell’s | CampbellCares | Food & Beverage
Caviar | CaviarSupport | Logistics
DBS | dbs_care | Financial Services
Doordash | DoorDash_Help | Logistics
Equifax | AskEquifax | Financial Services
Etisalat | Etisalat_Care | Telecom
FedEx | FedExHelp | Logistics
Frontier Communication | AskFrontier | Telecom
Lenovo | LenovoSupport | Tech
Lyft | AskLyft | Leisure & Tourism
Marriott | MBonvoyAssist | Leisure & Tourism
Nike | teamnike | Apparel
Spotify | SpotifyCares | Media
T-Mobile | TMobileHelp | Telecom
Walgreens | WAGSocialCare | Retail
Wells Fargo | Ask_WellsFargo | Financial Services
Learn more about providing stellar customer care on digital channels.
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November 12, 2021 • 4 min read
This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.
October 15, 2021 • 5 min read