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Automate workflows and processes — and drive more first-contact resolutions
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
February 4, 2022 • 4 min read
“There is no single source of truth and content information is hard to find and access.” — Samantha, VP of Digital Marketing
“I dread when my VP asks for the content plan; it takes me three days to ask around different teams and collate a deck to share” — Zach, Digital Marketing Manager
“My marketing strategy, content planning, and media execution is a bunch of spreadsheets that I update manually” — Sarah, Content Strategist
Does any of the above sound familiar?
If yes, then you are probably facing what we call point solution chaos, where every team — from different channels, locations, categories, and functional units — all work in silos.
When marketing leaders spend half of their time unifying teams and standardizing manual processes, it doesn’t allow for developing content strategies or driving campaign objectives.
Disjointed marketing activities across channels, markets, and business units lead to frustration for marketers. Siloed planning and execution of campaigns across different channels result in disconnected messaging and inconsistent experiences for your customer.
Leveraging a unified paid and owned calendar provides visibility, transparency, and collaboration to your teams across channels and gives your customers a consistent and cohesive experience. Here are five reasons why it’s critical to have a unified calendar.
When your marketing managers don't have visibility into other planned campaigns and content, or initiatives that might be running at the same time, you don’t have a unified marketing strategy. In order to get it right, a unified marketing calendar needs to:
Be scalable enough to support all channel teams with their specific requirements across paid and organic channels
Employ a robust governance structure to ensure only brand-approved content goes live across all regions
Be able to differentiate and filter content and campaigns for each business unit, and align with KPIs and goals
Most organizations can replace more than five disconnected tools used by different channel teams by deploying a unified marketing calendar.
You don’t need to know every detail at the beginning to put together a marketing plan. To avoid creating content that may not be used, marketing teams can build placeholders into their plans for paid and owned channels to ensure team input and buy-in prior to developing the content. When creating your marketing plan your team should:
Align on the minimum information you need to pre-plan campaigns for every team/channel
Align on flight dates and campaign timeframes based on business priorities
Create placeholders for all relevant channels and placements, whether that’s an Instagram Story, a LinkedIn Ad, blog post, or a podcast, ahead of content production
By using unified planning and developing placeholders, teams can reduce wasted content by more than 25%.
Marketing teams can drive greater efficiencies when strategy and publishing/media teams share a common calendar. To achieve unified execution, you’ll need:
An actionable calendar that provides visibility into planned versus live campaigns, assets, and activities
A single source of truth for every type of marketing activity: global and local campaigns, projects, content sets, and channel activations
Unified end-to-end workflows from planning to execution on a shared marketing calendar can reduce duplication of work by at least 25% and create better visibility across teams.
Providing customers with a consistent experience and messaging across channels is imperative to building stronger brand recognition and loyalty. A unified marketing calendar can allow your brand to unify customer experiences and:
Meet customers where they are with effective messaging on the channels they’re already using
Deliver consistent content that resonates with customers and keeps your brand top of mind to drive conversions and sales
Brands can improve the campaign performance by more than 32% by applying AI-driven optimization and insights during ideation and planning.
Marketing teams strive to accelerate their time-to-market. With a single platform for all teams to collaborate, you can help ensure all of your key stakeholders can give their input and activate your campaigns on time. For effective collaboration, your unified marketing calendar should be flexible enough to:
Adjust and communicate updates to content plans and campaign timelines that align with business priorities
Collaborate across channel teams, assign tasks, and reuse content
Share specific calendar views for both teams and executive stakeholders
Brands can achieve at least 40% reduction in time-to-market with unified collaboration. Automated workflows on a unified calendar ensure greater alignment and visibility across teams and roles.
A unified calendar can be a reality without adding another point solution. A unified customer experience management (Unified-CXM) platform can bring your marketing calendar in line with all of your marketing and advertising activities to increase visibility, collaboration, governance, and insight for all of your end-to-end marketing workflows. Learn more about Sprinklr Unified Calendar, Modern Marketing & Advertising, and Unified-CXM by requesting a demo.
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