Top Artificial Intelligence Statistics to Bookmark in 2024

Shubham Gupta

January 12, 202410 min read

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AI is no longer a buzzword — it's the engine driving the future, right before our very eyes. 

But let's talk numbers, because behind this revolution are the artificial intelligence statistics that paint a picture of transformation and growth. Think about it: AI is everywhere. From how we shop and work to how businesses operate and grow. It is indeed making our lives easier and businesses smarter. 

So, here's the deal: Whether you're a curious marketer, a business leader or someone who just loves staying ahead of the curve, understanding AI and its impact is more than essential. That's why we've put this blog together. The statistics below will offer you a window into the future, a future where AI has become an indispensable part of our professional lives.  

Let's get started. 

Pivotal artificial intelligence developments 

Are you ready to have your mind blown? Let's dive into these mouth-watering artificial intelligence statistics that could have profound implications for your company. 

A. ChatGPT's rapid user growth 

ChatGPT, as of date, has 100 million weekly active users. Besides its pervasive use by marketers, it's also revolutionizing how we interact with technology.  

And the cherry on top? ChatGPT generated a whopping $200 million in revenue last year. That's a testament to the AI tool's immense popularity, signaling that generative AI is here to stay. 

B. Global AI market projections 

Hold onto your seat, because the global AI market is on a steep climb. We're looking at an annual growth rate (CAGR) of 17.30% from 2023 to 2030. That means we're racing toward a market volume of a jaw-dropping $738.80 billion by 2030.   

C. AI's impact on job markets 

Now, let's talk about jobs. A report from Goldman Sachs estimates that generative AI could automate about 300 million jobs globally. That's 18% of all jobs. This shift will be more pronounced in developed economies.  

Think about it: Educated white-collar workers, earning up to $80,000 a year, are in the hot seat. With AI advancements, industries like finance, media, legal services, manufacturing, agriculture and healthcare are all bracing for a seismic shift in the way these verticals will continue to operate in the coming years. Along with foreshadowing changes that are likely to come, these artificial intelligence statistics also hint at the possibility of a world where AI and humans will coexist in the workplace. 

So, what does all this mean for you? It's simple. Whether you're just getting started with your career, running a multi-million business or just fascinated by tech, these AI stats are something that should be at the back of your mind when making marketing decisions.

Essential artificial intelligence statistics to monitor in 2024 

As we all know, the landscape of AI is unfolding with some groundbreaking statistics that are more than just numbers — they're the pulse of innovation. Here, we'll list some groundbreaking AI statistics that are not only reshaping industries but also redefining the boundaries of what's possible. 

Artificial intelligence statistic #1: Growth trajectory in artificial intelligence 

Imagine stepping into a market that's growing at an astonishing pace. That's the world of AI right now. In 2022, the global AI market was valued at a hefty $454.12 billion. Fast forward to 2032, and we're looking at an astonishing jump to around $2,575.16 billion. That's a compound annual growth rate (CAGR) of 19% from 2023 to 2032. 


Now, what does this mean for you? It's simple: AI is the new frontier for growth and innovation. Whether it's optimizing operations, enhancing customer experiences or creating new revenue streams (like using AI to personalize online shopping experiences, leading to higher sales and customer loyalty), AI is the key to unlocking unprecedented opportunities. 

Download Report: 3 Steps to Transform Your Customer Experience with AI-Driven Insights 

So, as these artificial intelligence statistics paint a picture of a rapidly evolving landscape, the question is, are you ready to leverage AI's full potential and lead the charge in this new era? 

Artificial intelligence statistic #2: AI data utilization insights 

Now, let's dive into a statistic that's reshaping the core of business strategies. According to a Gartner survey, a staggering 79% of corporate strategists view AI and analytics as critical to their success in the next two years. Just pause and think about that for a moment. 

It's a clear indicator of how AI-driven data analysis is becoming the backbone of business decision-making. Imagine harnessing the power of AI to sift through mountains of data, extracting valuable insights that were once hidden (like identifying emerging consumer trends from social media data, enabling businesses to tailor their products and marketing strategies more effectively). For business owners, this means smarter social media strategies, sharper decision-making and a competitive edge that's hard to match. 

Watch on Demand: Why AI is a “Must-Have” in Digital Research 

This artificial intelligence statistic is indeed a wake-up call. AI and data analytics are no longer just tools; they're essential partners in carving a path to success. So, are you ready to leverage these tools and transform the way your business operates? The time is now, and AI is your ally. 

Data and AI strategy framework


Artificial intelligence statistic #3: AI-driven marketing evolution 

Marketing, as you know it, is getting a major upgrade, thanks to AI. A recent study reveals that more than 60% of marketers are already using AI in their marketing strategies. In fact, over half of them believe AI will significantly boost their marketing efforts. 

This shift is about a whole new way of connecting with audiences. AI empowers marketers to craft personalized, impactful campaigns that resonate deeply with their target market. For instance, over 60% of marketers are planning to incorporate AI or machine learning in their influencer marketing strategy. This move towards AI-driven marketing is a strategic evolution, enabling businesses to thrive in a competitive landscape. 

So, it's time to embrace AI for your marketing moves. The stats don't lie — AI is the key to unlocking marketing success in a digital world. 

Artificial intelligence statistic #4: AI's role in enhancing customer service 

Customer service is undergoing a revolution, and AI is leading the charge. A BrightLocal survey sheds light on a stunning reality: AI-driven virtual assistants can automate over 70% of customer inquiries. That's a paradigm shift. 

Now, think about the impact on your business. With AI, you're answering queries, and providing swift, efficient and personalized service. And get this: about 58% of customer support teams are already harnessing some form of process or workflow automation. 

Along with cutting down response times, it's also about reinventing customer interactions. Now, just imagine the possibilities with AI-powered customer service platforms: solving problems with ease, delighting customers at every turn, fostering enduring loyalty and establishing new benchmarks in service excellence.  

Pro Tip: Sprinklr Service is powered by the most advanced, proprietary AI engine for the enterprise built on the only Unified Customer Experience Management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email and voice channels your customers prefer, identifies intent and sentiment, and routes customers to the right agent — all in real time. 

Sprinklr-s Conversational AI understands user intentions to help them achieve their goals

Artificial intelligence statistic #5: Revolutionizing contact centers with AI 

Imagine a world where contact centers are not just about answering calls, but about creating seamless, efficient customer experiences. That world is here, thanks to AI. A recent report sheds light on a massive shift: 87% of businesses report that conversational AI in contact centers has not only eased the burden on agents but also slashed costs through improved efficiency. 

But the benefits don't stop there. A significant 65% have seen a leap in agent efficiency, while more than half of contact center and IT leaders, 53% to be exact, acknowledge that AI capabilities have cut down the overall operational costs. 

This is a complete transformation of how contact centers operate. Businesses are now using AI to streamline processes, enhance customer interactions and drive cost savings. Ready to be part of this revolution? Embracing AI in your contact center could be the game-changer you're looking for. Let's make every customer interaction count. 

Watch on Demand: Transform your Contact Center from a cost center to an intelligence center 

Artificial intelligence statistic #6: AI in CCaaS (Contact Center as a Service) 

More than managing calls, CCaaS is about crafting smarter, more intuitive customer experiences. And AI will play a pivotal role in this transformation. By 2026, Gartner forecasts that AI within CCaaS will streamline operations and revolutionize them, reducing agent labor costs by an eye-popping $80 billion. 

AI-powered omnichannel CCaaS platforms like Sprinklr are redefining customer service, making it more personalized and predictive. This isn't about replacing human agents; it's about empowering them with AI-driven insights, automating routine queries and freeing them up to handle more complex customer needs. The result? A win-win for customers and businesses alike. 

Pro Tip: Sprinklr offers a true omnichannel Agent Desktop that unifies case handling. With this capability, your team can seamlessly switch between channels while maintaining customer context at every step — while out-of-the-box integrations with CRM systems and robust APIs give agents a consolidated, complete picture of customer information. 

Sprinklr’s Care Console is a one-stop shop to help your agents deliver the best customer experience and fastest customer query resolution

As a business leader, embracing AI in CCaaS could mean transforming your customer interactions into meaningful relationships. Are you ready to make this strategic leap and redefine your customer service?  

Artificial intelligence statistic #7: Social media dynamics and AI 

Social media and AI are joining forces, creating a landscape that's more dynamic than ever. Here's a stat to put things into perspective: AI in the social media market is set to balloon from $1.64 billion in 2023 to $5.66 billion by 2028, growing at a CAGR of 28.04%. 

But what does this mean for you? Think about social media for your business not just as a platform for connecting, but as a goldmine of customer intelligence data. AI tools are transforming how we use and interact on these platforms — from personalized content curation to targeted advertising and automated customer interactions. 

For businesses and individuals alike, this evolution in social media means more insightful, efficient and engaging experiences. The way you advertise, connect and even understand your audience on social media is being revolutionized. Yes, AI in social media isn't just a fad; it's the new standard. Gear up to make the most of it. 

Concluding thoughts 

As we wrap up this journey through the astonishing world of AI statistics, one thing is crystal clear: staying on top of these trends is essential for thriving in today's fast-paced, tech-driven world. But how do you turn this data deluge into a strategic advantage? The answer lies in understanding and applying these insights effectively. 

With AI's expansive growth, you may face the challenge of managing vast amounts of data. This is where intelligent platforms come into play. Rather than just collecting data, consider a platform that interprets the collected data accurately. Sprinklr's Unified-CXM platform, for example, leverages AI to process petabytes of both structured and unstructured customer data from diverse platforms and languages to help you make better business decisions. 
In addition, Sprinklr AI+ drives productivity, better decision-making and more seamless experiences for your customer-facing teams. 

Frequently Asked Questions

The global adoption of artificial intelligence is currently experiencing a compound annual growth rate (CAGR) of 19%, highlighting a rapid and expansive integration of AI across different industries and sectors.

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