Thinking about using conversational AI in your contact center? Good thought. Learn how this technology boosts your support quality, customer retention and ROI
Issac Thomas
July 27, 2023
Discover the power of WhatsApp for customer service. Integrate it with CXM solutions, elevate your interactions and enhance customer satisfaction.
Issac Thomas
June 20, 2023
Get ready to step up your customer service! Packed with expert techniques, this blog will have your customers ringing with joy and competitors dialing for help.
Issac Thomas
May 24, 2023
Read the blog to learn more about the power of chatbots in call centers and why they're an imperative necessity for improving user experience.
Issac Thomas
May 17, 2023
Reducing attrition by even 5% can save you anywhere between $175k and $600k. Read agent empowerment tips to reduce call center attrition.
Issac Thomas
April 14, 2023
Boost customer loyalty with effective after-sales service. Discover how to create a happy place for your customers with a unified-CXM platform.
Issac Thomas
April 12, 2023
Give seamless experience on customer care calls, deploy self-serve tools and ensure your agents resolve queries in the first voice interaction.
Issac Thomas
April 5, 2023
Having the best free knowledge base software helps your customers find quick, reliable answers online, here's what to consider before choosing one.
Issac Thomas
March 14, 2023
With growing customer needs, digital transformation in financial services is the need of the hour. Here are 3 strategies and examples to do it efficiently.
Issac Thomas
February 28, 2023
The common wisdom for a recession is to be cautious yet an economic downturn just might be the perfect time to go on the offensive. Learn how to craft a recession playbook for your business.
Raghavendra Rao, Issac Thomas
November 17, 2022
Learn how to tailor a self service strategy.
Raghavendra Rao, Issac Thomas
October 7, 2022