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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
When the COVID-19 pandemic unfolded in March 2020, the commute to work came to a screeching halt, offices were drawn empty, and the fear of what would happen next loomed over billions of people working across the globe. At the beginning of it all, the need for connection was overwhelming, and closing the gap between computer monitors seemed nearly impossible. But one day, a bright spot appeared in my inbox in the form of a short-form daily internal television show — DJTV: The Daily Joe with Tony Vargas.
Originally ideated by our CEO and Founder Ragy Thomas during an impromptu meeting with the Culture & Talent and Communications teams, DJTV has grown into a global show for Sprinklrites, with more than 370 episodes produced since its inception. With the goal of “bringing joy to people every single day” as their sole instruction, Julie Steelman, Joe Charnitski, Tony Vargas, and their trusty production team took to their blank canvas and began brainstorming on how to drive employee engagement, increase company morale, and foster global camaraderie.
“When the pandemic forced us to stay at home and rethink work, we needed to stay connected and celebrate the amazing work our employees do both personally and professionally. Helping Sprinklr feel a little happier was the inspiration for DJTV. And I’m so proud of our commitment to creating the most loved enterprise software company to work for.”
What they created was inspirational. These short-form videos shared internally across 26 countries and 3,000+ employees touch on a variety of topics. “Views from Your Window/Office'' showcases how Sprinklrites live around the world, from India to Miami, Paris to Romania, Tokyo to Mexico City, and beyond. DJTV also features executive interviews from thought leaders, key business wins, and “Tunesday Tuesdays” where Sprinklrites can reveal their hidden musical and performance talents.
As a guest on DJTV, I’ve had the pleasure of sharing my experiences and passions as an implementation consultant working across the Hudson River from our global headquarters in Herald Square, New York City, by self-producing a mini-tour of my one-bedroom apartment in Newark, New Jersey — including my morning routine, my desk, some surrounding features of my neighborhood, and my late pet bearded dragon who was always a member of internal and client-facing meetings. As an avid baker, I’ve instructed my global counterparts on how to create a funfetti cheesecake, as well as hosted an episode of “Blind Baking,” where I guided my teammate Brad Page through a secret recipe, only revealing the final product once it was complete (I never got a sample of those chocolate chip banana cookies, unfortunately).
“When we launched the show in April 2020, I simply hoped we could provide a little break from the stresses of sudden remote work in the middle of a global shutdown. Now after two years, I’m blown away at how the show has become part of the fabric of our culture. For example, when Sprinklr went public in the Summer of 2021, of course DJTV reported live from outside the New York Stock Exchange! Where else would we be?”
Participating in these episodes has brought me closer to all of my colleagues, regardless of whether we have worked together. During the pandemic, the in-person connection has been replaced by Slack messages and emails. “I saw you on today’s episode, loved it!” and “I want to be on an episode, who do I talk to?” are only some of the messages I’ve received, driving unification and perpetuation of one of our core values: “Passionately, genuinely, care.”
As a viewer of episodes featuring other Sprinklrites, DJTV serves as a great way to break up my day and bring a smile to my face, helping me find a burst of positivity and fun during my lunch break. The show has also helped me learn more about the cultures, roles, and hobbies fellow Sprinklrites hold, fostering connections through mutual interests.
“Hosting DJTV has been the honor of a lifetime. We started the show to keep our community connected when we initially got dispersed. People loved it and shared how much it meant to them. Connecting with Joe, our production team, and our guests quickly became one of my favorite things to do.”
“When the tragedy of the pandemic struck close to home, DJTV became my safe haven and the thing that helped me deal with grief the most. What I thought was something I was doing in service to people became the source of joy and happiness for me when I needed it the most.”
Starting in March 2022, episodes are now produced and shared twice a month, featuring Sprinklrite stories that amplify our culture and align to global Sprinklr events. A recent episode features Courtney Heise, Jim Kesselring, and Brad Finkeldei, who all have unique passions outside of work, driving them to be the most authentic versions of themselves today. DJTV celebrates its second birthday on April 20, 2022, and I couldn't be more excited to see what the team has in store.
Sprinklr’s mission is to enable every organization on the planet to make their customers happier and DJTV is making our employees happier, one episode at a time.
In celebration of International Women’s Day and Women’s History Month, leaders nominated outstanding women making a true impact at Sprinklr. Learn more.
March 8, 2022 • 23 min read
Head of Advertising Channel Partnerships Alex Osten was named to the 2021 Forbes 30 Under 30 List. Learn more about her role in managing partnerships.
January 20, 2022 • 4 min read
Read about Dooun Kim's experience at Sprinklr with the three WHYs.
December 8, 2021 • 6 min read